#4853 · RE: [solicitud con ID :##4845##] : albaranes pendientes
ID interno: 10918000001311267
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
Abisma (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
Tiendas
Request Type
Incidencia
Creado
21/3/23, 12:20
Resuelto
—
Actualizado
21/3/23, 12:29
Asignado
—
Respondido
Mar 21, 2023 01:29 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Gracias!!
Sant Cugat
Brownie Spain
De: Soporte <soporte@browniespain.com>
Enviado el: martes, 21 de marzo de 2023 13:03
Para: Sant Cugat <santcugat@browniespain.com>
CC: Patricia Rodriguez <patricia.rodriguez@browniespain.com>
Asunto: Re: [solicitud con ID :##4845##] : albaranes pendientes
Hola Nuria
Por favor, estas incidencias no son para soporte. En el caso de transferencias entre tiendas, contacta con las tiendas que te han enviado transferencias para saber si te lo han llegado a enviar.
En caso de cualquier incidencia con cajas de almacén HO - contacta con Logistica para saber su estado.
Un saludo
Edwin
Descripción de la solicitud
Título : albaranes pendientes
Descripción :
Buenos días,
Tenemos unos albaranes pendientes de recibir, hay tres en concreto que tenemos dudas de si llegaran, alguno es muy antiguo
Nos lo podéis mirar por favor.
Son:
PV0197797 ,1 unidad, viene de ILLA y es del 1 6 de Febrero.( No ha llegado la prenda)
PVBA0001639 , 7 unidades, viene de MARQUES DE SOARES , es del 1 de Marzo ( No han llegado las prendas)
PV0208572 , 10Unidades , viene de ECI-SAN CHINARRO( ayer validamos uno de esta misma cantidad , misma referencia, y del mismo centro.) mi duda es si nos lo han enviado dos veces con diferente numero de albaran por error…
Comentaros también , que en el TPV solo nos sale como pendiente el de ECI-SAN CHINARRO
Espero vuestra respuesta. Gracias
Saludos,
Nuria
Sant Cugat
Brownie Spain
Saludos.
El Equipo IT
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Resolución
solicitud no valida de soporte.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family: "trebuchet ms", arial, helvetica, sans-serif, sans-serif; font-size: 13px\"> <div>solicitud no valida de soporte.</div> </div>",
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"name": "Edwin Martinez",
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"id": "10918000000794001",
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"email_id": "edwin.martinez@browniespain.com",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\" zm_-5539256277604787142_parse_7342977272729761139\">\n<div class=\"x_-214781385WordSection1\">\n<p class=\"MsoNormal\"><span style=\"\">Gracias!!</span></p>\n<div>\n<p class=\"MsoNormal\"><b><span style=\"font-size: 14pt; color: rgb(31, 56, 100)\">Sant Cugat</span></b></p>\n<p class=\"MsoNormal\"><b><span style=\"font-size: 14pt; color: rgb(31, 56, 100)\">Brownie Spain</span></b></p>\n</div>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<div>\n<div style=\"border: none; border-top: solid rgb(225, 225, 225) 1pt; padding: 3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b>De:</b> Soporte <soporte@browniespain.com> <br />\n<b>Enviado el:</b> martes, 21 de marzo de 2023 13:03<br />\n<b>Para:</b> Sant Cugat <santcugat@browniespain.com><br />\n<b>CC:</b> Patricia Rodriguez <patricia.rodriguez@browniespain.com><br />\n<b>Asunto:</b> Re: [solicitud con ID :##4845##] : albaranes pendientes</p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<div>\n<p class=\"MsoNormal\">Hola Nuria</p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\">Por favor, estas incidencias no son para soporte. En el caso de transferencias entre tiendas, contacta con las tiendas que te han enviado transferencias para saber si te lo han llegado a enviar.</p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\">En caso de cualquier incidencia con cajas de almacén HO - contacta con Logistica para saber su estado.</p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\">Un saludo</p>\n</div>\n<div>\n<p class=\"MsoNormal\">Edwin</p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<div class=\"MsoNormal\" align=\"center\" style=\"text-align: center\">\n<hr id=\"x_-214781385null\" />\n</div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_-214781385font\"><b><u><span style=\"font-family: Verdana, sans-serif\">Descripción de la solicitud</span></u></b></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_-214781385font\"><span style=\"font-family: Verdana, sans-serif\">Título :\n<b>albaranes pendientes</b> </span></span></p>\n</div>\n<div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-family: Verdana, sans-serif\">Descripción :\n</span></p>\n</div>\n<div>\n<div>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">Buenos días,</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">Tenemos unos albaranes pendientes de recibir, hay tres en concreto que tenemos dudas de si llegaran, alguno es muy antiguo</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">Nos lo podéis mirar por favor.</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">Son:</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">PV0197797 ,1 unidad, viene de ILLA y es del 1 6 de Febrero.( No ha llegado la prenda)</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">PVBA0001639 , 7 unidades, viene de MARQUES DE SOARES , es del 1 de Marzo ( No han llegado las prendas)</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">PV0208572 , 10Unidades , viene de ECI-SAN CHINARRO( ayer validamos uno de esta misma cantidad , misma referencia, y del mismo centro.)\n mi duda es si nos lo han enviado dos veces con diferente numero de albaran por error…</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">Comentaros también , que en el TPV solo nos sale como pendiente el de ECI-SAN CHINARRO</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">Espero vuestra respuesta. Gracias</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\"> </span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">Saludos,</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\"> </span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">Nuria</span></p>\n<p class=\"MsoNormal\" style=\"\"><span class=\"x_-214781385size\"><b><span style=\"font-size: 14pt; font-family: Verdana, sans-serif; color: rgb(31, 56, 100)\">Sant Cugat</span></b></span><span style=\"font-family: Verdana, sans-serif\"></span></p>\n<p class=\"MsoNormal\" style=\"\"><span class=\"x_-214781385size\"><b><span style=\"font-size: 14pt; font-family: Verdana, sans-serif; color: rgb(31, 56, 100)\">Brownie Spain</span></b></span><span style=\"font-family: Verdana, sans-serif\"></span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\"> </span></p>\n</div>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<div class=\"MsoNormal\" align=\"center\" style=\"text-align: center\">\n<hr id=\"x_-214781385null\" />\n</div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_-214781385font\"><span style=\"font-family: Verdana, sans-serif\">Saludos.</span></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_-214781385font\"><span style=\"font-family: Verdana, sans-serif\">El Equipo IT</span></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<table class=\"x_-214781385MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width: 375pt; background: white; font-stretch: inherit; line-height: inherit; orphans: 2; widows: 2; word-spacing: 0px\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width: 172.5pt; padding: 0cm 0cm 0cm 0cm\">\n<p class=\"x_-214781385xmsonormal\" style=\"margin: 0cm\"><span class=\"x_-214781385size\"><b><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\">Equipo IT</span></b></span><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\"><br />\n<br />\n<br />\n</span><span style=\"color: black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; border: none windowtext 1pt; padding: 0cm; text-decoration: none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width: 0.1875in; height: 0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=857600&ACTION=FILE\" /></span></a></span><span class=\"x_-214781385size\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\"> </span></span><span style=\"color: black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; border: none windowtext 1pt; padding: 0cm; text-decoration: none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width: 0.1875in; height: 0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=857601&ACTION=FILE\" /></span></a></span><span class=\"x_-214781385size\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\"> </span></span><span style=\"color: black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; border: none windowtext 1pt; padding: 0cm; text-decoration: none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width: 0.1875in; height: 0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=857602&ACTION=FILE\" /></span></a></span><span class=\"x_-214781385size\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\"> </span></span><span style=\"color: black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; border: none windowtext 1pt; padding: 0cm; text-decoration: none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width: 0.1875in; height: 0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=857603&ACTION=FILE\" /></span></a></span><span style=\"font-size: 11.5pt; color: rgb(32, 31, 30)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width: 202.5pt; border: none; border-left: solid rgb(61, 61, 63) 1pt; padding: 0cm 0cm 0cm 15pt\">\n<p class=\"x_-214781385xmsonormal\" style=\"margin: 0cm\"><span class=\"x_-214781385size\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\">C/ Castanyer 29</span></span><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\"><br />\n<span class=\"x_-214781385size\">08022 - Barcelona, Spain</span><br />\n<span class=\"x_-214781385size\">+34 932 377 066</span><br />\n<span class=\"x_-214781385size\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"font-family: inherit, serif; color: rgb(155, 155, 155); border: none windowtext 1pt; padding: 0cm\">www.browniespain.com</span></a></span></span><span style=\"font-size: 11.5pt; color: rgb(32, 31, 30)\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width: 375pt; padding: 0cm 0cm 0cm 0cm\">\n<p class=\"x_-214781385xmsonormal\" style=\"margin: 0cm\"><span style=\"color: black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&utm_source=email_signature&utm_medium=banner\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; border: none windowtext 1pt; padding: 0cm; text-decoration: none\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width: 3.9062in; height: 1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=857604&ACTION=FILE\" /></span></a></span><span class=\"x_-214781385size\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(32, 31, 30)\"> \n </span></span><span style=\"color: black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.cepyme500.com/empresa/1566\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; border: none windowtext 1pt; padding: 0cm; text-decoration: none\"><img border=\"0\" width=\"82\" height=\"83\" style=\"width: 0.8541in; height: 0.8645in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=857605&ACTION=FILE\" /></span></a></span><span class=\"x_-214781385size\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(32, 31, 30)\"> </span></span><span style=\"font-size: 11.5pt; color: rgb(32, 31, 30)\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width: 375pt; padding: 0cm 0cm 0cm 0cm\">\n<p class=\"x_-214781385xmsonormal\" style=\"margin: 0cm; text-align: justify\"><span class=\"x_-214781385size\"><span style=\"font-size: 6pt; font-family: Arial, sans-serif; color: rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES\n BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre\n y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia\n de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\"><span style=\"font-family: inherit, serif; color: rgb(5, 99, 193); border: none windowtext 1pt; padding: 0cm\">personal@browniespain.com</span></a> Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></span><span style=\"font-size: 11.5pt; color: rgb(32, 31, 30)\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_-214781385size\"><b><span style=\"font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(32, 31, 30); background: white\">NOTA:</span></b></span><span class=\"x_-214781385size\"><span style=\"font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(32, 31, 30); background: white\"> Esto\n es un envío automático. Por favor, no respondas a este correo.</span></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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