#4724 · Actualización del stock y movimientos
ID interno: 10918000001273001
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
Tiendas
Request Type
Incidencia
Creado
15/3/23, 10:49
Resuelto
—
Actualizado
15/3/23, 15:25
Asignado
—
Respondido
Mar 15, 2023 03:48 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Buenos días,
Soy Elena Framis, os escribo porque en Eci Plaza Caralunya no se están funcionando los movimientos de stock, es decir: ajustes de inventario automáticos y ventas que estamos haciendo.
Os explico un caso en concreto (tenemos 4 de éstos de las mismas características)
-Hacemos inventario
-Falta un artículo S23-0618-002-600 FALDA FRUNCES VERDE TALLA M
-Me sale como diferencia y como que se ajusta en negativo (en el informe de NEDAP)
|
Article |
Size |
Color |
Code |
ERP stock |
RFID stock |
Difference |
|
MINI FALDA FRUNCES ESTAMPADA |
M |
VERDE |
S23-0618-002-600 |
2 |
1 |
-1 |
Una vez validado el inventario, hemos ido a mirar qué se había vendido en otros terminales para saber si, es un robo o (en su defecto) es una venta en otro terminal.
Comprobamos que se vendió en otro terminal ayer, por lo que realizamos un ajuste en positivo para seguidamente pasar esa venta.
Es decir, este artículo sufre 3 movimientos hoy:
- Ajuste negativo por inventario automático (1 unidad que teníamos en stock pasa a 0)
- Ajuste en positivo manual (0 unidades pasa a 1)
- Venta por el tpv (ya que se vendió ayer en otro terminal ECI) El stock debería estar a 0
Los movimientos que indica este artículo son los siguientes:
Entiendo que el ajuste negativo automático del inventario puede tardar pero ¿por qué no se hace el movimiento de la venta? Ahora mismo me consta 1 en stock y no es cierto.
¿Podéis ayudarnos?
Nos pasa lo mismo con los siguientes artículos:
-S23-0500-033-800 TOP PUNTO CRUZADO NEGRO S
-S23-0402-002-500 FALDA GIULIA ZIGZAG AZUL S
-S23-0639-001-500 BLUSA ESTAMPADA CRUZADA AZUL S
Gracias,
Resolución
Solicitud no valida, no es una incidencia de IT.
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\" zm_-1300274042456811473_parse_-7998722160384041066\">\n<div class=\"x_-412367322WordSection1\">\n<p class=\"MsoNormal\">Buenos días, </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Soy Elena Framis, os escribo porque en Eci Plaza Caralunya no se están funcionando los movimientos de stock, es decir: ajustes de inventario automáticos y ventas que estamos haciendo.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Os explico un caso en concreto (tenemos 4 de éstos de las mismas características)</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">-Hacemos inventario</p>\n<p class=\"MsoNormal\">-Falta un artículo S23-0618-002-600 FALDA FRUNCES VERDE TALLA M</p>\n<p class=\"MsoNormal\">-Me sale como diferencia y como que se ajusta en negativo (en el informe de NEDAP)</p>\n<p class=\"MsoNormal\"> </p>\n<table class=\"x_-412367322MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"1041\" style=\"width: 781pt; border-collapse: collapse\">\n<tbody>\n<tr style=\"height: 15.75pt\">\n<td width=\"324\" nowrap=\"\" valign=\"bottom\" style=\"width: 243pt; padding: 0cm 3.5pt 0cm 3.5pt; height: 15.75pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-size: 12pt; color: black\">Article</span></b></p>\n</td>\n<td width=\"72\" nowrap=\"\" valign=\"bottom\" style=\"width: 54pt; padding: 0cm 3.5pt 0cm 3.5pt; height: 15.75pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-size: 12pt; color: black\">Size</span></b></p>\n</td>\n<td width=\"72\" nowrap=\"\" valign=\"bottom\" style=\"width: 54pt; padding: 0cm 3.5pt 0cm 3.5pt; height: 15.75pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-size: 12pt; color: black\">Color</span></b></p>\n</td>\n<td width=\"141\" nowrap=\"\" valign=\"bottom\" style=\"width: 106pt; padding: 0cm 3.5pt 0cm 3.5pt; height: 15.75pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-size: 12pt; color: black\">Code</span></b></p>\n</td>\n<td width=\"151\" nowrap=\"\" valign=\"bottom\" style=\"width: 113pt; padding: 0cm 3.5pt 0cm 3.5pt; height: 15.75pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-size: 12pt; color: black\">ERP stock</span></b></p>\n</td>\n<td width=\"151\" nowrap=\"\" valign=\"bottom\" style=\"width: 113pt; padding: 0cm 3.5pt 0cm 3.5pt; height: 15.75pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-size: 12pt; color: black\">RFID stock</span></b></p>\n</td>\n<td width=\"131\" nowrap=\"\" valign=\"bottom\" style=\"width: 98pt; padding: 0cm 3.5pt 0cm 3.5pt; height: 15.75pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-size: 12pt; color: black\">Difference</span></b></p>\n</td>\n</tr>\n<tr style=\"height: 15.75pt\">\n<td width=\"324\" nowrap=\"\" valign=\"bottom\" style=\"width: 243pt; padding: 0cm 3.5pt 0cm 3.5pt; height: 15.75pt\">\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\">MINI FALDA FRUNCES ESTAMPADA</span></p>\n</td>\n<td width=\"72\" nowrap=\"\" valign=\"bottom\" style=\"width: 54pt; padding: 0cm 3.5pt 0cm 3.5pt; height: 15.75pt\">\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\">M</span></p>\n</td>\n<td width=\"72\" nowrap=\"\" valign=\"bottom\" style=\"width: 54pt; padding: 0cm 3.5pt 0cm 3.5pt; height: 15.75pt\">\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\">VERDE</span></p>\n</td>\n<td width=\"141\" nowrap=\"\" valign=\"bottom\" style=\"width: 106pt; padding: 0cm 3.5pt 0cm 3.5pt; height: 15.75pt\">\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\">S23-0618-002-600</span></p>\n</td>\n<td width=\"151\" nowrap=\"\" valign=\"bottom\" style=\"width: 113pt; padding: 0cm 3.5pt 0cm 3.5pt; height: 15.75pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align: right\"><span style=\"font-size: 12pt; color: black\">2</span></p>\n</td>\n<td width=\"151\" nowrap=\"\" valign=\"bottom\" style=\"width: 113pt; padding: 0cm 3.5pt 0cm 3.5pt; height: 15.75pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align: right\"><span style=\"font-size: 12pt; color: black\">1</span></p>\n</td>\n<td width=\"131\" nowrap=\"\" valign=\"bottom\" style=\"width: 98pt; background: rgb(255, 199, 206); padding: 0cm 3.5pt 0cm 3.5pt; height: 15.75pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align: right\"><span style=\"font-size: 12pt; color: rgb(156, 0, 6)\">-1</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Una vez validado el inventario, hemos ido a mirar qué se había vendido en otros terminales para saber si, es un robo o (en su defecto) es una venta en otro terminal.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Comprobamos que se vendió en otro terminal ayer, por lo que realizamos un ajuste en positivo para seguidamente pasar esa venta.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Es decir, este artículo sufre 3 movimientos hoy: </p>\n<p class=\"MsoNormal\"> </p>\n<ol style=\"margin-top: 0cm\" start=\"1\" type=\"1\">\n<li class=\"x_-412367322MsoListParagraph\" style=\"margin-left: 0cm\">Ajuste negativo por inventario automático (1 unidad que teníamos en stock pasa a 0)</li><li class=\"x_-412367322MsoListParagraph\" style=\"margin-left: 0cm\">Ajuste en positivo manual (0 unidades pasa a 1)</li><li class=\"x_-412367322MsoListParagraph\" style=\"margin-left: 0cm\">Venta por el tpv (ya que se vendió ayer en otro terminal ECI) El stock debería estar a 0</li></ol>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Los movimientos que indica este artículo son los siguientes:</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><img width=\"810\" height=\"68\" style=\"width: 8.4375in; height: 0.7083in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=828002&ACTION=FILE\" /></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Entiendo que el ajuste negativo automático del inventario puede tardar pero ¿por qué no se hace el movimiento de la venta? Ahora mismo me consta 1 en stock y no es cierto.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">¿Podéis ayudarnos?</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Nos pasa lo mismo con los siguientes artículos:</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">-S23-0500-033-800 TOP PUNTO CRUZADO NEGRO S</p>\n<p class=\"MsoNormal\"><span>-S23-0402-002-500 FALDA GIULIA ZIGZAG AZUL S</span></p>\n<p class=\"MsoNormal\">-S23-0639-001-500 BLUSA ESTAMPADA CRUZADA AZUL S</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias, </p>\n</div>\n</div>",
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