#4289 · Cobro bolsas de tela // Charge Tote bag
ID interno: 10918000001168007
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
—
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
28/2/23, 13:17
Resuelto
—
Actualizado
28/2/23, 13:54
Asignado
—
Respondido
Feb 28, 2023 02:54 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Date: 28/02/2023
|
COMMUNICATION OF: Cobro bolsas de tela // Charge Tote bag |
TO: ALL |
Queridos Equipos Brownie,
A partir de mañana día 01/03/2023 vamos a empezar con el cobro de bolsa de tela.
Los criterios para la entrega de esta bolsa son los siguientes:
- Compras superiores a 89€ seguirá siendo gratuita
- Compras de menor importe, se le podrá dar la opción a la clienta de adquirirla por el precio indicado
Bajo NINGUN concepto se podrá comprar solo la bolsa, NO es un producto, es un obsequio.
Un saludo,
Dear Brownie Teams,
From tomorrow 01/03/2023 we will start with the charge of tote bag to clients
The criteria for the delivery of this bag are as follows:
- Purchases over 89€ will remain free
- Purchases of lesser amount, the client may be given the option to purchase it for the indicated price
Under NO circumstances can you buy only the bag, it is NOT a product, it is a gift.
Greetings,
Resolución
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\" zm_171303773018251371_parse_8668552324868470525\">\n<div class=\"x_866310379WordSection1\">\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><span style=\"font-family: "Calibri Light", sans-serif\"><img width=\"1483\" height=\"212\" style=\"width: 15.4479in; height: 2.2083in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=754005&ACTION=FILE\" /><span style=\"\"></span></span></p>\n<p class=\"MsoNormal\" style=\"\"><b><span style=\"font-size: 12pt; font-family: "Calibri Light", sans-serif\">Date:\n</span></b><span style=\"font-family: "Calibri Light", sans-serif\">28/02/2023</span><b><span style=\"font-size: 12pt; font-family: "Calibri Light", sans-serif\"></span></b></p>\n<table class=\"x_866310379MsoNormalTable\" border=\"0\" cellpadding=\"0\" width=\"100%\" style=\"width: 100%\">\n<tbody>\n<tr>\n<td style=\"padding: 0.75pt 0.75pt 0.75pt 0.75pt\">\n<p class=\"MsoNormal\" style=\"margin-bottom: 3.75pt\"><b><span style=\"font-family: "Calibri Light", sans-serif\">COMMUNICATION OF: Cobro bolsas de tela // Charge Tote bag</span></b></p>\n</td>\n<td style=\"padding: 0.75pt 0.75pt 0.75pt 0.75pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"margin-bottom: 3.75pt; text-align: right\">\n<b><span style=\"font-family: "Calibri Light", sans-serif\">TO:\n</span></b><span style=\"font-size: 9.5pt; font-family: "Calibri Light", sans-serif\">ALL</span><b><span style=\"font-family: "Calibri Light", sans-serif\"></span></b></p>\n</td>\n</tr>\n<tr>\n<td style=\"padding: 0.75pt 0.75pt 0.75pt 0.75pt\"></td>\n<td style=\"padding: 0.75pt 0.75pt 0.75pt 0.75pt\"></td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\" style=\"\"><i><span style=\"\">Queridos Equipos Brownie,</span></i></p>\n<p class=\"MsoNormal\"><i>A partir de mañana día 01/03/2023 vamos a empezar con el cobro de bolsa de tela.</i></p>\n<p class=\"MsoNormal\"><i>Los criterios para la entrega de esta bolsa son los siguientes:</i></p>\n<p class=\"MsoNormal\"><i> </i></p>\n<ul style=\"margin-top: 0cm\">\n<li class=\"x_866310379MsoListParagraph\" style=\"margin-left: 0cm\"><i>Compras superiores a 89€ seguirá siendo gratuita</i></li><li class=\"x_866310379MsoListParagraph\" style=\"margin-left: 0cm\"><i>Compras de menor importe, se le podrá dar la opción a la clienta de adquirirla por el precio indicado</i></li></ul>\n<p class=\"MsoNormal\"><i> </i></p>\n<p class=\"MsoNormal\"><i><u>Bajo <b>NINGUN</b> concepto se podrá comprar solo la bolsa,\n<b>NO</b> es un producto, es un obsequio.</u></i></p>\n<p class=\"MsoNormal\"><i><u><span style=\"text-decoration: none\"> </span></u></i></p>\n<p class=\"MsoNormal\"><i><span>Un saludo,</span></i></p>\n<p class=\"MsoNormal\"><i><span> </span></i></p>\n<p class=\"MsoNormal\"><i><span> </span></i></p>\n<p class=\"MsoNormal\"><i><span> </span></i></p>\n<p class=\"MsoNormal\"><i><span> </span></i></p>\n<p class=\"MsoNormal\"><i><span> </span></i></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"\">Dear Brownie Teams,</span></p>\n<p class=\"MsoNormal\"><span>From tomorrow 01/03/2023 we will start with the charge of tote bag to clients</span></p>\n<p class=\"MsoNormal\"><span>The criteria for the delivery of this bag are as follows:</span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<ul style=\"margin-top: 0cm\">\n<li class=\"x_866310379MsoListParagraph\" style=\"margin-left: 0cm\"><span>Purchases over 89€ will remain free</span></li><li class=\"x_866310379MsoListParagraph\" style=\"margin-left: 0cm\"><span>Purchases of lesser amount, the client may be given the option to purchase it for the indicated price</span></li></ul>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><u><span>Under <b>NO</b> circumstances can you buy only the bag, it is\n<b>NOT</b> a product, it is a gift.</span></u></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\">Greetings,<i><span style=\"font-family: "Calibri Light", sans-serif\"></span></i></p>\n<p class=\"MsoNormal\" style=\"margin-bottom: 12pt\"><span style=\"font-family: "Calibri Light", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-family: "Calibri Light", sans-serif\"><img width=\"1483\" height=\"212\" style=\"width: 15.4479in; height: 2.2083in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=754006&ACTION=FILE\" /><span style=\"\"></span></span></p>\n<p class=\"MsoNormal\"><span style=\"font-family: "Calibri Light", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-family: "Calibri Light", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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