#4280 · RE: -URGENTE- ERROR EN DYNAMICS 365 ECI GOYA
ID interno: 10918000001163361
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
Tiendas
Request Type
Incidencia
Creado
28/2/23, 12:01
Resuelto
—
Actualizado
28/2/23, 13:45
Asignado
—
Respondido
Feb 28, 2023 02:44 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Hola,
Ya parece que funciona, ha estado un tiempo bloqueado.
Gracias
De: ECI Goya
Enviado el: martes, 28 de febrero de 2023 12:58
Para: Soporte <soporte@browniespain.com>
Asunto: -URGENTE- ERROR EN DYNAMICS 365 ECI GOYA
Hola,
Cuando intento hacer ajuste de stock, ver las ventas, transferencias, etc no puedo porque me sale este mensaje de error.
Gracias
Resolución
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\" zm_-6030428176163124304_parse_233321196732511659\">\n<div class=\"x_2019137896WordSection1\">\n<p class=\"MsoNormal\">Hola,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Ya parece que funciona, ha estado un tiempo bloqueado.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias</p>\n<p class=\"MsoNormal\"> </p>\n<div>\n<div style=\"border: none; border-top: solid rgb(225, 225, 225) 1pt; padding: 3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"\">De:</span></b><span style=\"\"> ECI Goya\n<br />\n<b>Enviado el:</b> martes, 28 de febrero de 2023 12:58<br />\n<b>Para:</b> Soporte <soporte@browniespain.com><br />\n<b>Asunto:</b> -URGENTE- ERROR EN DYNAMICS 365 ECI GOYA</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Hola,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Cuando intento hacer ajuste de stock, ver las ventas, transferencias, etc no puedo porque me sale este mensaje de error.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><img width=\"1024\" height=\"768\" style=\"width: 10.6666in; height: 8in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=747680&ACTION=FILE\" /></p>\n</div>\n</div>",
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