#4069 · DEVOLUCIÓN SIN TICKET
ID interno: 10918000001117339
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
17/2/23, 17:11
Resuelto
—
Actualizado
28/2/23, 8:02
Asignado
Feb 22, 2023 09:41 AM
Respondido
Feb 28, 2023 09:02 AM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Edwin Martinez
Descripción
Buenas tardes,
Ha venido una clienta a devolvernos un vestido sin ticket de compra, nos da un vale con 0,05€ de importe que dice que utilizó para pagar el artículo del cual no tiene ticket y quiere devolver.
Os mando foto del vale (ya que aparece el número de ticket y el articulo que compro) por si pudierais recuperarlo ya que ella insiste en que nosotras no le dimos ticket de compra (cosa que me extraña bastante porque siempre lo grapamos junto al vale).
Quedo a la espera de vuestra respuesta.
Muchas gracias de antemano.
Un saludo.
Enviado desde mi iPhone
Resolución
solicitudresuelta en tienda.
JSON crudo (detalle completo)
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"id": "10918000000167018",
"name": "Edwin Martinez",
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"id": "10918000000794001"
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"email_id": "edwin.martinez@browniespain.com",
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"job_title": "Retail Project Operations",
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"description": "\n\n<div dir=\"auto\">\nBuenas tardes,\n<div>Ha venido una clienta a devolvernos un vestido sin ticket de compra, nos da un vale con 0,05€ de importe que dice que utilizó para pagar el artículo del cual no tiene ticket y quiere devolver. </div>\n<div>Os mando foto del vale (ya que aparece el número de ticket y el articulo que compro) por si pudierais recuperarlo ya que ella insiste en que nosotras no le dimos ticket de compra (cosa que me extraña bastante porque siempre lo grapamos junto al vale). </div>\n<div>Quedo a la espera de vuestra respuesta. </div>\n<div>Muchas gracias de antemano. </div>\n<div>Un saludo. </div>\n<div><img alt=\"image0.jpeg\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=717675&ACTION=FILE\" /><img alt=\"image1.jpeg\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=717676&ACTION=FILE\" /><br />\n<br />\n<div dir=\"ltr\">Enviado desde mi iPhone</div>\n</div>\n</div>",
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"value": "1676653869549",
"display_value": "Feb 17, 2023 06:11 PM"
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"name": "Incidencia"
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"display_value": "Feb 22, 2023 09:41 AM"
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"responded_time": {
"value": "1677571338917",
"display_value": "Feb 28, 2023 09:02 AM"
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"olatz.iglesias@browniespain.com",
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