#3993 · RV: Incidencia Canjeo Vales

ID interno: 10918000001103055

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Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Subcategoría

Tipo

Incidencia

Canal

E-Mail

SLA

Grupo

Abisma (Tiendas)

Site

TIENDAS

Nivel

Nivel 1 - Primera Respuesta

Solicitante

La Coruña

Técnico

Departamento

Tiendas

Request Type

Incidencia

Creado

14/2/23, 14:06

Resuelto

Actualizado

14/2/23, 14:10

Asignado

Respondido

Feb 14, 2023 03:10 PM

Completado

First resp. due

Due by

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: — sin asignar —

Descripción

*Correo sobre incidencia de vales*

 

De: La Coruña
Enviado el: miércoles, 23 de noviembre de 2022 21:12
Para: IT <it@browniespain.com>
Asunto: RE: Incidencia Canjeo Vales

 

Buenas noches,

 

En La Coruña seguimos teniendo problema la hora de canjear los vales.

 

Hemos intentado realizar el cobro con diferencia del vale número M007034004856 (IMPORTE: 49,90 euros) y no nos ha permitido devolverle la diferencia en otro vale.

 

La clienta ha gastado 29,90 euros, lo cual hemos descontado de la forma habitual y directamente el ticket se ha impreso sin la diferencia de 20 euros.

 

Un saludo

 

De: IT <it@browniespain.com>
Enviado el: lunes, 21 de noviembre de 2022 16:46
Para: Santalo <santalo@browniespain.com>; Mandri <mandri@browniespain.com>; Lagasca <lagasca@browniespain.com>; Illa <illa@browniespain.com>; Valencia <valencia@browniespain.com>; Bilbao <bilbao@browniespain.com>; Fuencarral <fuencarral@browniespain.com>; Santander <santander@browniespain.com>; Rambla Catalunya <ramblacatalunya@browniespain.com>; San Sebastian <sansebastian@browniespain.com>; Sevilla <sevilla@browniespain.com>; Oviedo <oviedo@browniespain.com>; Hermosilla <hermosilla@browniespain.com>; Aqua <aqua@browniespain.com>; La Coruña <lacoruna@browniespain.com>; La Roca <laroca@browniespain.com>; Sant Cugat <santcugat@browniespain.com>; Zaragoza <zaragoza@browniespain.com>; ECI Lisboa <ecilisboa@browniespain.com>; ECI Gaia <ecigaia@browniespain.com>; Marques do Soares <marquessoares@browniespain.com>; Norte Shopping <norteshopping@browniespain.com>; Amoreiras <amoreiras@browniespain.com>; oeiras <oeiras@browniespain.com>; Chiado <chiado@browniespain.com>; Colombo <colombo@browniespain.com>; Braga <braga@browniespain.com>; Cascais <cascais@browniespain.com>; Aveiro <aveiro@browniespain.com>; París <paris@browniespain.com>; Paris Le Marais <parislemarais@browniespain.com>
CC: Area Manager <areamanager@browniespain.com>; Luís Boix <luis.boix@browniespain.com>; María Bultó <maria.bulto@browniespain.com>; Marc Giné <marc.gine@browniespain.com>; Sergio Marqués Toribio <sergio.marques@browniespain.com>
Asunto: RE: Incidencia Canjeo Vales

 

Hola

Buenas Tardes

 

Durante la semana pasada, algunas tiendas nos habéis enviado ejemplos de VALES que no se estaban canjeando correctamente. Hemos detectado el error de canjeo.

 

Los VALES os deberían de funcionar correctamente en el canjeo a partir del día de hoy en España, Francia y Bélgica.    Podéis usar los Vales con normalidad.

 

Si tenéis algún Vale que no os deje hacer el canjeo, por favor, enviar un mensaje directamente al email de IT@browniespain.com con el numero de vale que no se ha podido canjear y el problema que habéis tenido al hacer el canjeo, este tema lo estamos revisando como una prioridad asi que nos podéis enviar un email directamente a IT.

 

 

Tiendas de Portugal,   continuamos revisando esta incidencia en vuestras tiendas, por favor, si tenéis algún Vale que no os deje hacer el canjeo, por favor, enviar un mensaje directamente al email de IT@browniespain.com con el numero de vale que no se ha podido canjear y el problema que habéis tenido al hacer el canjeo, este tema lo estamos revisando como una prioridad.

 

Un saludo

Equipo IT

 

-----------------

 

 

 

Hello 

Good evening 

 

Over the past week, some stores have sent us examples of VALES that were not redeeming correctly. We have detected the redemption error. The VOUCHERS should work correctly for you in the exchange from today in Spain, France and Belgium

You can use the Vouchers as normal. If you have a Voucher that does not allow you to redeem it, please send a message directly to IT@browniespain.com with the voucher number that could not be redeemed and the problem you had when exchanging it, this 

We are reviewing this issue as a priority so you can send us an email directly to IT. Stores in Portugal, we continue to review this incident in your stores, please, if you have a Voucher that does not allow you to redeem it, please send a message directly to IT@browniespain.com with the voucher number that is not available has been able to redeem and the problem you had when making the exchange, we are reviewing this issue as a priority. 

 

All the best

IT Team

 

 

 

 

 

...

 


De: IT <it@browniespain.com>
Enviado: viernes, 11 de noviembre de 2022 9:28
Para: Santalo <santalo@browniespain.com>; Mandri <mandri@browniespain.com>; Lagasca <lagasca@browniespain.com>; Illa <illa@browniespain.com>; Valencia <valencia@browniespain.com>; Bilbao <bilbao@browniespain.com>; Fuencarral <fuencarral@browniespain.com>; Santander <santander@browniespain.com>; Rambla Catalunya <ramblacatalunya@browniespain.com>; San Sebastian <sansebastian@browniespain.com>; Sevilla <sevilla@browniespain.com>; Oviedo <oviedo@browniespain.com>; Hermosilla <hermosilla@browniespain.com>; Aqua <aqua@browniespain.com>; La Coruña <lacoruna@browniespain.com>; La Roca <laroca@browniespain.com>; ECI Lisboa <ecilisboa@browniespain.com>; ECI Gaia <ecigaia@browniespain.com>; Marques do Soares <marquessoares@browniespain.com>; Norte Shopping <norteshopping@browniespain.com>; Amoreiras <amoreiras@browniespain.com>; oeiras <oeiras@browniespain.com>; Chiado <chiado@browniespain.com>; Colombo <colombo@browniespain.com>; Braga <braga@browniespain.com>; Cascais <cascais@browniespain.com>; Aveiro <aveiro@browniespain.com>; París <paris@browniespain.com>; Antwerp <antwerp@browniespain.com>; Sant Cugat <santcugat@browniespain.com>; Palma <palma@browniespain.com>; Zaragoza <zaragoza@browniespain.com>; Vigo <vigo@browniespain.com>
Cc: Area Manager <areamanager@browniespain.com>; Luís Boix <luis.boix@browniespain.com>; María Bultó <maria.bulto@browniespain.com>; Marc Giné <marc.gine@browniespain.com>; Sergio Marqués Toribio <sergio.marques@browniespain.com>
Asunto: RE: Incidencia Canjeo Vales

 

Hola

Buenos Días

 

Os recordamos que ya no deberíais de tener incidencias con los Vales.

 

Si durante estos días tenéis alguna incidencia canjeando los Vales.  Por favor, enviar un email a IT@browniespain.com y nos pondremos en contacto con vosotras en la brevedad posible para mirar la incidencia con vosotras.  Necesitaríamos que guardéis el Vale con el que estáis teniendo problemas o el número del Vale.

 

Un Saludo

Edwin

 


De: IT
Enviado: jueves, 10 de noviembre de 2022 11:35
Para: Santalo <santalo@browniespain.com>; Mandri <mandri@browniespain.com>; Lagasca <lagasca@browniespain.com>; Illa <illa@browniespain.com>; Valencia <valencia@browniespain.com>; Bilbao <bilbao@browniespain.com>; Fuencarral <fuencarral@browniespain.com>; Santander <santander@browniespain.com>; Rambla Catalunya <ramblacatalunya@browniespain.com>; San Sebastian <sansebastian@browniespain.com>; Sevilla <sevilla@browniespain.com>; Oviedo <oviedo@browniespain.com>; Hermosilla <hermosilla@browniespain.com>; Aqua <aqua@browniespain.com>; La Coruña <lacoruna@browniespain.com>; La Roca <laroca@browniespain.com>; ECI Lisboa <ecilisboa@browniespain.com>; ECI Gaia <ecigaia@browniespain.com>; Marques do Soares <marquessoares@browniespain.com>; Norte Shopping <norteshopping@browniespain.com>; Amoreiras <amoreiras@browniespain.com>; oeiras <oeiras@browniespain.com>; Chiado <chiado@browniespain.com>; Colombo <colombo@browniespain.com>; Braga <braga@browniespain.com>; Cascais <cascais@browniespain.com>; Aveiro <aveiro@browniespain.com>; París <paris@browniespain.com>; Antwerp <antwerp@browniespain.com>; Sant Cugat <santcugat@browniespain.com>; Palma <palma@browniespain.com>; Zaragoza <zaragoza@browniespain.com>; Vigo <vigo@browniespain.com>
Cc: Area Manager <areamanager@browniespain.com>; Luís Boix <luis.boix@browniespain.com>; María Bultó <maria.bulto@browniespain.com>; Marc Giné <marc.gine@browniespain.com>; Sergio Marqués Toribio <sergio.marques@browniespain.com>
Asunto: Incidencia Canjeo Vales

 

 

Hola 

Buenos Días

 

Durante la tarde de ayer hemos estado haciendo pruebas para resolver las incidencias con los canjeo de Vales en algunas tiendas. De momento, esta incidencia ha sido resuelta y podéis canjear los Vales con normalidad

 

Si durante estos días tenéis alguna incidencia canjeando los Vales.  Por favor, enviar un email a IT@browniespain.com y nos pondremos en contacto con vosotras en la brevedad posible para mirar la incidencia con vosotras. 

 

Necesitaríamos que guardéis el Vale con el que estáis teniendo problemas o el numero del Vale.

 

Gracias

 

Un Saludo

Edwin

 

 

 

 

Resolución

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    "content": "<div class=\"personalize-wrapper\" style=\"font-family: &quot;trebuchet ms&quot;, arial, helvetica, sans-serif, sans-serif; font-size: 13px\"> <div>solicitud no valida.</div> </div>",
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      "name": "Edwin Martinez",
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      "mobile": "680658288",
      "email_id": "edwin.martinez@browniespain.com",
      "sms_mail": null,
      "job_title": "Retail Project Operations",
      "last_name": "Martinez",
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      "employee_id": "emartinez",
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      "display_value": "Feb 14, 2023 03:10 PM"
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  "description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\" zm_5204172730144310906_parse_8072243417668149325\">\n<div class=\"x_1030007086WordSection1\">\n<p class=\"MsoNormal\"><span style=\"\">*<b>Correo sobre incidencia de vales</b>*</span></p>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<div>\n<div style=\"border: none; border-top: solid rgb(225, 225, 225) 1pt; padding: 3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b>De:</b> La Coruña <br />\n<b>Enviado el:</b> miércoles, 23 de noviembre de 2022 21:12<br />\n<b>Para:</b> IT &lt;it@browniespain.com&gt;<br />\n<b>Asunto:</b> RE: Incidencia Canjeo Vales </p>\n</div>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\"><span style=\"\">Buenas noches,</span></p>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"\">En La Coruña seguimos teniendo problema la hora de canjear los vales.</span></p>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Hemos intentado realizar el cobro con diferencia del vale número M007034004856 (IMPORTE: 49,90 euros) y no nos ha permitido devolverle la diferencia en otro vale.</span></p>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"\">La clienta ha gastado 29,90 euros, lo cual hemos descontado de la forma habitual y directamente el ticket se ha impreso sin la diferencia de 20 euros.</span></p>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Un saludo</span></p>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<div>\n<div style=\"border: none; border-top: solid rgb(225, 225, 225) 1pt; padding: 3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b>De:</b> IT &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:it@browniespain.com\">it@browniespain.com</a>&gt;\n<br />\n<b>Enviado el:</b> lunes, 21 de noviembre de 2022 16:46<br />\n<b>Para:</b> Santalo &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:santalo@browniespain.com\">santalo@browniespain.com</a>&gt;; Mandri &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:mandri@browniespain.com\">mandri@browniespain.com</a>&gt;; Lagasca &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:lagasca@browniespain.com\">lagasca@browniespain.com</a>&gt;; Illa\n &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:illa@browniespain.com\">illa@browniespain.com</a>&gt;; Valencia &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:valencia@browniespain.com\">valencia@browniespain.com</a>&gt;; Bilbao &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:bilbao@browniespain.com\">bilbao@browniespain.com</a>&gt;; Fuencarral &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:fuencarral@browniespain.com\">fuencarral@browniespain.com</a>&gt;;\n Santander &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:santander@browniespain.com\">santander@browniespain.com</a>&gt;; Rambla Catalunya &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:ramblacatalunya@browniespain.com\">ramblacatalunya@browniespain.com</a>&gt;; San Sebastian &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:sansebastian@browniespain.com\">sansebastian@browniespain.com</a>&gt;;\n Sevilla &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:sevilla@browniespain.com\">sevilla@browniespain.com</a>&gt;; Oviedo &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:oviedo@browniespain.com\">oviedo@browniespain.com</a>&gt;; Hermosilla &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:hermosilla@browniespain.com\">hermosilla@browniespain.com</a>&gt;; Aqua\n &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:aqua@browniespain.com\">aqua@browniespain.com</a>&gt;; La Coruña &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:lacoruna@browniespain.com\">lacoruna@browniespain.com</a>&gt;; La Roca &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:laroca@browniespain.com\">laroca@browniespain.com</a>&gt;; Sant Cugat &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:santcugat@browniespain.com\">santcugat@browniespain.com</a>&gt;;\n Zaragoza &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:zaragoza@browniespain.com\">zaragoza@browniespain.com</a>&gt;; ECI Lisboa &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:ecilisboa@browniespain.com\">ecilisboa@browniespain.com</a>&gt;; ECI Gaia &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:ecigaia@browniespain.com\">ecigaia@browniespain.com</a>&gt;;\n Marques do Soares &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:marquessoares@browniespain.com\">marquessoares@browniespain.com</a>&gt;; Norte Shopping &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:norteshopping@browniespain.com\">norteshopping@browniespain.com</a>&gt;; Amoreiras &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:amoreiras@browniespain.com\">amoreiras@browniespain.com</a>&gt;;\n oeiras &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:oeiras@browniespain.com\">oeiras@browniespain.com</a>&gt;; Chiado &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:chiado@browniespain.com\">chiado@browniespain.com</a>&gt;; Colombo &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:colombo@browniespain.com\">colombo@browniespain.com</a>&gt;; Braga &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:braga@browniespain.com\">braga@browniespain.com</a>&gt;;\n Cascais &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:cascais@browniespain.com\">cascais@browniespain.com</a>&gt;; Aveiro &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:aveiro@browniespain.com\">aveiro@browniespain.com</a>&gt;; París &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:paris@browniespain.com\">paris@browniespain.com</a>&gt;; Paris Le Marais &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:parislemarais@browniespain.com\">parislemarais@browniespain.com</a>&gt;<br />\n<b>CC:</b> Area Manager &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:areamanager@browniespain.com\">areamanager@browniespain.com</a>&gt;; Luís Boix &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:luis.boix@browniespain.com\">luis.boix@browniespain.com</a>&gt;; María Bultó &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:maria.bulto@browniespain.com\">maria.bulto@browniespain.com</a>&gt;;\n Marc Giné &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:marc.gine@browniespain.com\">marc.gine@browniespain.com</a>&gt;; Sergio Marqués Toribio &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:sergio.marques@browniespain.com\">sergio.marques@browniespain.com</a>&gt;<br />\n<b>Asunto:</b> RE: Incidencia Canjeo Vales </p>\n</div>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">Hola</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">Buenas Tardes</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">Durante la semana pasada, algunas tiendas nos habéis enviado ejemplos de VALES que no se estaban canjeando correctamente. Hemos detectado el error de canjeo.</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">Los VALES os deberían de funcionar\n<b>correctamente en el canjeo a partir del día de hoy en <span style=\"background: rgb(128, 255, 255)\">\nEspaña, Francia&nbsp;y Bélgica</span>.</b>&nbsp; &nbsp; Podéis usar los Vales con normalidad.</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">Si tenéis algún Vale que no os deje hacer el canjeo, por favor, enviar un mensaje directamente al email de\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:IT@browniespain.com\">IT@browniespain.com</a> con el numero de vale que no se ha podido canjear y el problema que habéis tenido al hacer el canjeo, este tema lo estamos revisando como una prioridad asi que nos podéis enviar un email directamente\n a IT.</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black; background: yellow\">Tiendas de Portugal,&nbsp;\n</span><span style=\"font-size: 12pt; color: black; background: white\">&nbsp;continuamos revisando esta incidencia en vuestras tiendas, por favor, si tenéis algún Vale que no os deje hacer el canjeo, por favor, enviar un mensaje directamente al email de\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:IT@browniespain.com\">IT@browniespain.com</a> con el numero de vale que no se ha podido canjear y el problema que habéis tenido al hacer el canjeo, este tema lo estamos revisando como una prioridad.</span><span style=\"font-size: 12pt; color: black\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black; background: white\">Un saludo</span><span style=\"font-size: 12pt; color: black\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black; background: white\">Equipo IT</span><span style=\"font-size: 12pt; color: black\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">-----------------</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\">Hello&nbsp;</p>\n</div>\n<div>\n<p class=\"MsoNormal\">Good evening&nbsp;</p>\n</div>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<div>\n<p class=\"MsoNormal\">Over the past week, some stores have sent us examples of VALES that were not redeeming correctly. We have detected the redemption error. The VOUCHERS should work\n<b>correctly for you in the exchange from today in<span style=\"color: black; background: rgb(128, 255, 255)\"> Spain, France and Belgium</span></b>.&nbsp;</p>\n</div>\n<div>\n<p class=\"MsoNormal\">You can use the Vouchers as normal. If you have a Voucher that does not allow you to redeem it, please send a message directly to\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:IT@browniespain.com\">IT@browniespain.com</a> with the voucher number that could not be redeemed and the problem you had when exchanging it, this&nbsp;</p>\n</div>\n<div>\n<p class=\"MsoNormal\">We are reviewing this issue as a priority so you can send us an email directly to IT. Stores in Portugal, we continue to review this incident in your stores, please, if you have a Voucher that does not allow you to redeem it, please send\n a message directly to <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:IT@browniespain.com\">IT@browniespain.com</a> with the voucher number that is not available has been able to redeem and the problem you had when making the exchange, we are reviewing this issue as a priority.&nbsp;</p>\n</div>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<div>\n<p class=\"MsoNormal\">All the best</p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">IT Team</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">...</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">&nbsp;</span></p>\n</div>\n<div class=\"MsoNormal\" align=\"center\" style=\"text-align: center\">\n<hr />\n</div>\n<div id=\"x_1030007086divRplyFwdMsg\">\n<p class=\"MsoNormal\"><b><span style=\"color: black\">De:</span></b><span style=\"color: black\"> IT &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:it@browniespain.com\">it@browniespain.com</a>&gt;<br />\n<b>Enviado:</b> viernes, 11 de noviembre de 2022 9:28<br />\n<b>Para:</b> Santalo &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:santalo@browniespain.com\">santalo@browniespain.com</a>&gt;; Mandri &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:mandri@browniespain.com\">mandri@browniespain.com</a>&gt;; Lagasca &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:lagasca@browniespain.com\">lagasca@browniespain.com</a>&gt;; Illa\n &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:illa@browniespain.com\">illa@browniespain.com</a>&gt;; Valencia &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:valencia@browniespain.com\">valencia@browniespain.com</a>&gt;; Bilbao &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:bilbao@browniespain.com\">bilbao@browniespain.com</a>&gt;; Fuencarral &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:fuencarral@browniespain.com\">fuencarral@browniespain.com</a>&gt;;\n Santander &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:santander@browniespain.com\">santander@browniespain.com</a>&gt;; Rambla Catalunya &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:ramblacatalunya@browniespain.com\">ramblacatalunya@browniespain.com</a>&gt;; San Sebastian &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:sansebastian@browniespain.com\">sansebastian@browniespain.com</a>&gt;;\n Sevilla &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:sevilla@browniespain.com\">sevilla@browniespain.com</a>&gt;; Oviedo &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:oviedo@browniespain.com\">oviedo@browniespain.com</a>&gt;; Hermosilla &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:hermosilla@browniespain.com\">hermosilla@browniespain.com</a>&gt;; Aqua\n &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:aqua@browniespain.com\">aqua@browniespain.com</a>&gt;; La Coruña &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:lacoruna@browniespain.com\">lacoruna@browniespain.com</a>&gt;; La Roca &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:laroca@browniespain.com\">laroca@browniespain.com</a>&gt;; ECI Lisboa &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:ecilisboa@browniespain.com\">ecilisboa@browniespain.com</a>&gt;;\n ECI Gaia &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:ecigaia@browniespain.com\">ecigaia@browniespain.com</a>&gt;; Marques do Soares &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:marquessoares@browniespain.com\">marquessoares@browniespain.com</a>&gt;; Norte Shopping &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:norteshopping@browniespain.com\">norteshopping@browniespain.com</a>&gt;;\n Amoreiras &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:amoreiras@browniespain.com\">amoreiras@browniespain.com</a>&gt;; oeiras &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:oeiras@browniespain.com\">oeiras@browniespain.com</a>&gt;; Chiado &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:chiado@browniespain.com\">chiado@browniespain.com</a>&gt;; Colombo &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:colombo@browniespain.com\">colombo@browniespain.com</a>&gt;;\n Braga &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:braga@browniespain.com\">braga@browniespain.com</a>&gt;; Cascais &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:cascais@browniespain.com\">cascais@browniespain.com</a>&gt;; Aveiro &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:aveiro@browniespain.com\">aveiro@browniespain.com</a>&gt;; París &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:paris@browniespain.com\">paris@browniespain.com</a>&gt;;\n Antwerp &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:antwerp@browniespain.com\">antwerp@browniespain.com</a>&gt;; Sant Cugat &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:santcugat@browniespain.com\">santcugat@browniespain.com</a>&gt;; Palma &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:palma@browniespain.com\">palma@browniespain.com</a>&gt;; Zaragoza\n &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:zaragoza@browniespain.com\">zaragoza@browniespain.com</a>&gt;; Vigo &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:vigo@browniespain.com\">vigo@browniespain.com</a>&gt;<br />\n<b>Cc:</b> Area Manager &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:areamanager@browniespain.com\">areamanager@browniespain.com</a>&gt;; Luís Boix &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:luis.boix@browniespain.com\">luis.boix@browniespain.com</a>&gt;; María Bultó &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:maria.bulto@browniespain.com\">maria.bulto@browniespain.com</a>&gt;;\n Marc Giné &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:marc.gine@browniespain.com\">marc.gine@browniespain.com</a>&gt;; Sergio Marqués Toribio &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:sergio.marques@browniespain.com\">sergio.marques@browniespain.com</a>&gt;<br />\n<b>Asunto:</b> RE: Incidencia Canjeo Vales </span></p>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n</div>\n<div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">Hola</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">Buenos Días</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><u><span style=\"font-size: 12pt; color: black\">Os recordamos que ya no deberíais de tener incidencias con los Vales.</span></u><span style=\"font-size: 12pt; color: black\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span class=\"x_1030007086xcontentpasted0\"><span style=\"font-size: 12pt; color: black\">Si durante estos días tenéis alguna incidencia canjeando los&nbsp;</span></span><span class=\"x_1030007086xmarkygs17v9x0\"><span style=\"font-size: 12pt; color: black\">Vales</span></span><span class=\"x_1030007086xcontentpasted0\"><span style=\"font-size: 12pt; color: black\">.&nbsp;\n Por favor, enviar un email a&nbsp;</span></span><b><span style=\"font-size: 12pt; color: black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:IT@browniespain.com\">IT@browniespain.com</a></span></b><span class=\"x_1030007086xcontentpasted0\"><span style=\"font-size: 12pt; color: black\">&nbsp;y nos pondremos en contacto\n con vosotras en la brevedad posible para mirar la incidencia con vosotras.&nbsp;&nbsp;</span></span><span class=\"x_1030007086xcontentpasted1\"><span style=\"font-size: 12pt; color: black\">Necesitaríamos que guardéis el Vale con el que estáis teniendo problemas o el número del Vale.</span></span><span style=\"font-size: 12pt; color: black\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"margin-bottom: 12pt; background: white\"><span style=\"font-size: 12pt; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span class=\"x_1030007086xcontentpasted1\"><span style=\"font-size: 12pt; color: black\">Un Saludo</span></span><span style=\"font-size: 12pt; color: black\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span class=\"x_1030007086xcontentpasted1\"><span style=\"font-size: 12pt; color: black\">Edwin</span></span><span style=\"font-size: 12pt; color: black\"></span></p>\n</div>\n<div>\n<div id=\"x_Signature\">\n<div>\n<div>\n<p><span style=\"font-size: 10pt; font-family: Arial, sans-serif; color: black\">&nbsp;</span><span style=\"color: black\"></span></p>\n</div>\n</div>\n</div>\n</div>\n<div class=\"MsoNormal\" align=\"center\" style=\"text-align: center\">\n<hr />\n</div>\n<div id=\"x_divRplyFwdMsg\">\n<p class=\"MsoNormal\"><b><span style=\"color: black\">De:</span></b><span style=\"color: black\"> IT<br />\n<b>Enviado:</b> jueves, 10 de noviembre de 2022 11:35<br />\n<b>Para:</b> Santalo &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:santalo@browniespain.com\">santalo@browniespain.com</a>&gt;; Mandri &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:mandri@browniespain.com\">mandri@browniespain.com</a>&gt;; Lagasca &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:lagasca@browniespain.com\">lagasca@browniespain.com</a>&gt;; Illa\n &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:illa@browniespain.com\">illa@browniespain.com</a>&gt;; Valencia &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:valencia@browniespain.com\">valencia@browniespain.com</a>&gt;; Bilbao &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:bilbao@browniespain.com\">bilbao@browniespain.com</a>&gt;; Fuencarral &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:fuencarral@browniespain.com\">fuencarral@browniespain.com</a>&gt;;\n Santander &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:santander@browniespain.com\">santander@browniespain.com</a>&gt;; Rambla Catalunya &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:ramblacatalunya@browniespain.com\">ramblacatalunya@browniespain.com</a>&gt;; San Sebastian &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:sansebastian@browniespain.com\">sansebastian@browniespain.com</a>&gt;;\n Sevilla &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:sevilla@browniespain.com\">sevilla@browniespain.com</a>&gt;; Oviedo &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:oviedo@browniespain.com\">oviedo@browniespain.com</a>&gt;; Hermosilla &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:hermosilla@browniespain.com\">hermosilla@browniespain.com</a>&gt;; Aqua\n &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:aqua@browniespain.com\">aqua@browniespain.com</a>&gt;; La Coruña &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:lacoruna@browniespain.com\">lacoruna@browniespain.com</a>&gt;; La Roca &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:laroca@browniespain.com\">laroca@browniespain.com</a>&gt;; ECI Lisboa &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:ecilisboa@browniespain.com\">ecilisboa@browniespain.com</a>&gt;;\n ECI Gaia &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:ecigaia@browniespain.com\">ecigaia@browniespain.com</a>&gt;; Marques do Soares &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:marquessoares@browniespain.com\">marquessoares@browniespain.com</a>&gt;; Norte Shopping &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:norteshopping@browniespain.com\">norteshopping@browniespain.com</a>&gt;;\n Amoreiras &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:amoreiras@browniespain.com\">amoreiras@browniespain.com</a>&gt;; oeiras &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:oeiras@browniespain.com\">oeiras@browniespain.com</a>&gt;; Chiado &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:chiado@browniespain.com\">chiado@browniespain.com</a>&gt;; Colombo &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:colombo@browniespain.com\">colombo@browniespain.com</a>&gt;;\n Braga &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:braga@browniespain.com\">braga@browniespain.com</a>&gt;; Cascais &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:cascais@browniespain.com\">cascais@browniespain.com</a>&gt;; Aveiro &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:aveiro@browniespain.com\">aveiro@browniespain.com</a>&gt;; París &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:paris@browniespain.com\">paris@browniespain.com</a>&gt;;\n Antwerp &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:antwerp@browniespain.com\">antwerp@browniespain.com</a>&gt;; Sant Cugat &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:santcugat@browniespain.com\">santcugat@browniespain.com</a>&gt;; Palma &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:palma@browniespain.com\">palma@browniespain.com</a>&gt;; Zaragoza\n &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:zaragoza@browniespain.com\">zaragoza@browniespain.com</a>&gt;; Vigo &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:vigo@browniespain.com\">vigo@browniespain.com</a>&gt;<br />\n<b>Cc:</b> Area Manager &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:areamanager@browniespain.com\">areamanager@browniespain.com</a>&gt;; Luís Boix &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:luis.boix@browniespain.com\">luis.boix@browniespain.com</a>&gt;; María Bultó &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:maria.bulto@browniespain.com\">maria.bulto@browniespain.com</a>&gt;;\n Marc Giné &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:marc.gine@browniespain.com\">marc.gine@browniespain.com</a>&gt;; Sergio Marqués Toribio &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:sergio.marques@browniespain.com\">sergio.marques@browniespain.com</a>&gt;<br />\n<b>Asunto:</b> Incidencia Canjeo Vales </span></p>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n</div>\n<div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">Hola&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">Buenos Días</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">Durante la tarde de ayer hemos estado haciendo pruebas para resolver las incidencias con los canjeo de Vales en algunas tiendas.&nbsp;De momento, esta incidencia\n<b><u>ha sido resuelta y podéis canjear los Vales con normalidad</u></b></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">Si durante estos días tenéis alguna incidencia canjeando los Vales.&nbsp; Por favor, enviar un email a\n<b><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:IT@browniespain.com\">IT@browniespain.com</a></b> y nos pondremos en contacto con vosotras en la brevedad posible para mirar la incidencia con vosotras.&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">Necesitaríamos que guardéis el Vale con el que estáis teniendo problemas o el numero del Vale.</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">Gracias</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">Un Saludo</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">Edwin</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\">&nbsp;</span></p>\n</div>\n<div id=\"x_x_Signature\">\n<div>\n<div>\n<p><span style=\"font-size: 10pt; font-family: Arial, sans-serif; color: black\">&nbsp;</span><span style=\"color: black\"></span></p>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>",
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