#3823 · RE: Pedido online
ID interno: 10918000001054217
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
ServiceDesk Brownie
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
Ecommerce
Request Type
Incidencia
Creado
8/2/23, 15:03
Resuelto
—
Actualizado
9/2/23, 8:41
Asignado
—
Respondido
Feb 9, 2023 09:41 AM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Hola Lucia,
Que revise bien su email porque sí le hemos informado 😊
|
Paula Camara Martinez |
C/ Castanyer 29 |
|
|
|
|
La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
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De: Lucia Matos <lucia.matos@browniespain.com>
Enviado el: martes, 7 de febrero de 2023 11:41
Para: Soporte <soporte@browniespain.com>; Paula Camara Martinez <paula.c.martinez@browniespain.com>; Jana Uria <jana.uria@browniespain.com>; Natalia Barranco <natalia.barranco@browniespain.com>
CC: IT <it@browniespain.com>
Asunto: Pedido online
Hola
A esta clienta no la habéis avisado que el pedido no había llegado, es uno de los pedidos de la incidencia de ayer .
Lo hemos solucionado dándole otro pantalón de la tienda. Cuando llegue nos quedamos con su pedido.
Adjunto foto
Enviado desde mi iPhone
Resolución
Ticket gestionado por customer service
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\" zm_960673843668877355_parse_-6249366504424864547\">\n<div class=\"x_1191631997WordSection1\">\n<p class=\"MsoNormal\"><span style=\"\">Hola Lucia,</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Que revise bien su email porque sí le hemos informado\n</span><span style=\"font-family: "Segoe UI Emoji", sans-serif\">😊</span><span style=\"\"></span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\"><img width=\"934\" height=\"462\" style=\"width: 9.7333in; height: 4.8166in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=662380&ACTION=FILE\" /></span><span style=\"\"></span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<div>\n<p style=\"margin-top: 0cm\"><span style=\"font-size: 10pt; font-family: Arial, sans-serif\"> </span></p>\n<p style=\"margin-top: 0cm\"><span style=\"font-size: 10pt; font-family: Arial, sans-serif\"> </span></p>\n<table class=\"x_1191631997MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width: 375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width: 172.5pt; padding: 0cm 0cm 0cm 0cm\">\n<p><strong><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\">Paula Camara Martinez</span></strong><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\"><br />\n</span><span style=\"font-size: 8pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\">Técnico de Operaciones Online & Customer Service</span><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\"><br />\n<br />\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: blue; text-decoration: none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width: 0.1916in; height: 0.1916in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=662381&ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: blue; text-decoration: none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width: 0.1916in; height: 0.1916in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=662382&ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: blue; text-decoration: none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width: 0.1916in; height: 0.1916in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=662383&ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: blue; text-decoration: none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width: 0.1916in; height: 0.1916in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=662384&ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width: 202.5pt; border: none; border-left: solid rgb(61, 61, 63) 1pt; padding: 0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\">C/ Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color: rgb(155, 155, 155)\">www.browniespain.com</span></a>\n</span><span style=\"font-size: 9pt; font-family: Arial, sans-serif\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width: 375pt; padding: 0cm 0cm 0cm 0cm\">\n<p><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&utm_source=email_signature&utm_medium=banner\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: blue; text-decoration: none\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width: 3.9083in; height: 1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=662385&ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: Arial, sans-serif\"> \n </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.cepyme500.com/empresa/1566\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: blue; text-decoration: none\"><img border=\"0\" width=\"82\" height=\"83\" style=\"width: 0.8583in; height: 0.8666in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=662386&ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: Arial, sans-serif\"> </span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width: 375pt; padding: 0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"text-align: justify\"><span style=\"font-size: 6pt; font-family: Arial, sans-serif; color: rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial\n y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos\n exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo\n su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje\n al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva\n el mensaje original a la dirección arriba mencionada.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<div>\n<div style=\"border: none; border-top: solid rgb(225, 225, 225) 1pt; padding: 3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b>De:</b> Lucia Matos <lucia.matos@browniespain.com> <br />\n<b>Enviado el:</b> martes, 7 de febrero de 2023 11:41<br />\n<b>Para:</b> Soporte <soporte@browniespain.com>; Paula Camara Martinez <paula.c.martinez@browniespain.com>; Jana Uria <jana.uria@browniespain.com>; Natalia Barranco <natalia.barranco@browniespain.com><br />\n<b>CC:</b> IT <it@browniespain.com><br />\n<b>Asunto:</b> Pedido online</p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Hola </p>\n<div>\n<p class=\"MsoNormal\">A esta clienta no la habéis avisado que el pedido no había llegado, es uno de los pedidos de la incidencia de ayer .</p>\n</div>\n<div>\n<p class=\"MsoNormal\">Lo hemos solucionado dándole otro pantalón de la tienda. Cuando llegue nos quedamos con su pedido.</p>\n</div>\n<div>\n<p class=\"MsoNormal\">Adjunto foto </p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"margin-bottom: 12pt\"><img border=\"0\" width=\"3024\" height=\"4032\" style=\"width: 31.5in; height: 42in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=662387&ACTION=FILE\" /></p>\n<div>\n<p class=\"MsoNormal\">Enviado desde mi iPhone</p>\n</div>\n</div>\n</div>\n</div>",
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