#3463 · PROBLEMAS EN REGISTRO DE VALES ILLA
ID interno: 10918000000987551
Estado
Cancelada
Prioridad
Alta
Urgencia
Alta
Impacto
Afecta a un Grupo
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
—
Grupo
ServiceDesk Brownie
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
IT
Request Type
Incidencia
Creado
25/1/23, 11:40
Resuelto
—
Actualizado
6/11/23, 14:03
Asignado
Oct 20, 2023 10:24 AM
Respondido
Apr 26, 2023 01:34 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Edwin Martinez
Descripción
Hola,
Os paso otra de las incidencias localizadas en la Illa durante el fin de semana de seguimiento.
En este caso, en la generación de Vales.
Este problema se produjo de manera aleatoria, no pasaba en todos los vales generados, por lo que no fui capaz de detectar un patrón o lógica concreta para este caso.
En resumen, al realizar algunas transacciones de devolución y tratar de registrar la devolución mediante el método de pago “Vale”, la transacción quedaba en estado “REGISTRANDO”, sin llegar a generar el vale en cuestión y bloqueando por completo el TPV.
Un saludo
Luís Boix | C/ Castanyer 29 |
| |
La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. | |
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"name": "Edwin Martinez",
"site": {
"id": "10918000000794001"
},
"phone": null,
"mobile": "680658288",
"email_id": "edwin.martinez@browniespain.com",
"sms_mail": null,
"job_title": "Retail Project Operations",
"last_name": "Martinez",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20083566992&t=user&height=60&width=60",
"department": {
"id": "10918000000174683"
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"first_name": "Edwin",
"user_scope": "internal_user",
"employee_id": "emartinez",
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"udf_char2": "Remoto",
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"description": "<div class=\"personalize-wrapper\" style=\"font-family: "PT Sans", Arial, sans-serif; font-size: 13px\"> <p class=\"MsoNormal\" style=\"margin-top: 0px; margin-bottom: 0px; font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px\"><span class=\"highlight\" style=\"background-color: rgb(255, 255, 255)\"><span class=\"colour\" style=\"color: rgb(51, 51, 51)\"><span class=\"font\" style=\"font-family: "Fira Sans", Roboto\"><span class=\"size\" style=\"font-size: 13px\">Hola,</span></span></span></span><br /></p><p class=\"MsoNormal\" style=\"margin-top: 0px; margin-bottom: 0px; font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px\"><span class=\"highlight\" style=\"background-color: rgb(255, 255, 255)\"><span class=\"colour\" style=\"color: rgb(51, 51, 51)\"><span class=\"font\" style=\"font-family: "Fira Sans", Roboto\"><span class=\"size\" style=\"font-size: 13px\"> </span></span></span></span><br /></p><p class=\"MsoNormal\" style=\"margin-top: 0px; margin-bottom: 0px; font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px\"><span class=\"highlight\" style=\"background-color: rgb(255, 255, 255)\"><span class=\"colour\" style=\"color: rgb(51, 51, 51)\"><span class=\"font\" style=\"font-family: "Fira Sans", Roboto\"><span class=\"size\" style=\"font-size: 13px\">Os paso otra de las incidencias localizadas en la Illa durante el fin de semana de seguimiento.</span></span></span></span><br /></p><p class=\"MsoNormal\" style=\"margin-top: 0px; margin-bottom: 0px; font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px\"><span class=\"highlight\" style=\"background-color: rgb(255, 255, 255)\"><span class=\"colour\" style=\"color: rgb(51, 51, 51)\"><span class=\"font\" style=\"font-family: "Fira Sans", Roboto\"><span class=\"size\" style=\"font-size: 13px\">En este caso, en la generación de Vales.</span></span></span></span><br /></p><p class=\"MsoNormal\" style=\"margin-top: 0px; margin-bottom: 0px; font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px\"><span class=\"highlight\" style=\"background-color: rgb(255, 255, 255)\"><span class=\"colour\" style=\"color: rgb(51, 51, 51)\"><span class=\"font\" style=\"font-family: "Fira Sans", Roboto\"><span class=\"size\" style=\"font-size: 13px\"> </span></span></span></span><br /></p><p class=\"MsoNormal\" style=\"margin-top: 0px; margin-bottom: 0px; font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px\"><span class=\"highlight\" style=\"background-color: rgb(255, 255, 255)\"><span class=\"colour\" style=\"color: rgb(51, 51, 51)\"><span class=\"font\" style=\"font-family: "Fira Sans", Roboto\"><span class=\"size\" style=\"font-size: 13px\">Este problema se produjo de manera aleatoria, no pasaba en todos los vales generados, por lo que no fui capaz de detectar un patrón o lógica concreta para este caso.</span></span></span></span><br /></p><p class=\"MsoNormal\" style=\"margin-top: 0px; margin-bottom: 0px; font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px\"><span class=\"highlight\" style=\"background-color: rgb(255, 255, 255)\"><span class=\"colour\" style=\"color: rgb(51, 51, 51)\"><span class=\"font\" style=\"font-family: "Fira Sans", Roboto\"><span class=\"size\" style=\"font-size: 13px\"> </span></span></span></span><br /></p><p class=\"MsoNormal\" style=\"margin-top: 0px; margin-bottom: 0px; font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px\"><span class=\"highlight\" style=\"background-color: rgb(255, 255, 255)\"><span class=\"colour\" style=\"color: rgb(51, 51, 51)\"><span class=\"font\" style=\"font-family: "Fira Sans", Roboto\"><span class=\"size\" style=\"font-size: 13px\">En resumen, al realizar algunas transacciones de devolución y tratar de registrar la devolución mediante el método de pago “Vale”, la transacción quedaba en estado “REGISTRANDO”, sin llegar a generar el vale en cuestión y bloqueando por completo el TPV.</span></span></span></span><br /></p><p class=\"MsoNormal\" style=\"margin-top: 0px; margin-bottom: 0px; font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px\"><span class=\"highlight\" style=\"background-color: rgb(255, 255, 255)\"><span class=\"colour\" style=\"color: rgb(51, 51, 51)\"><span class=\"font\" style=\"font-family: "Fira Sans", Roboto\"><span class=\"size\" style=\"font-size: 13px\"> </span></span></span></span><br /></p><p class=\"MsoNormal\" style=\"margin-top: 0px; margin-bottom: 0px; font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px\"><span class=\"highlight\" style=\"background-color: rgb(255, 255, 255)\"><span class=\"colour\" style=\"color: rgb(51, 51, 51)\"><span class=\"font\" style=\"font-family: "Fira Sans", Roboto\"><span class=\"size\" style=\"font-size: 13px\"><img width=\"5.177in\" height=\"4.5416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=603178&ACTION=FILE\" class=\"preAttach cur-ptr text-dark\" style=\"max-width: 100%; cursor: pointer; width: 5.177in; height: 4.5416in\" /></span></span></span></span><br /></p><p class=\"MsoNormal\" style=\"margin-top: 0px; margin-bottom: 0px; font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px\"><span class=\"highlight\" style=\"background-color: rgb(255, 255, 255)\"><span class=\"colour\" style=\"color: rgb(51, 51, 51)\"><span class=\"font\" style=\"font-family: "Fira Sans", Roboto\"><span class=\"size\" style=\"font-size: 13px\"> </span></span></span></span><br /></p><p class=\"MsoNormal\" style=\"margin-top: 0px; margin-bottom: 0px; font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px\"><span class=\"highlight\" style=\"background-color: rgb(255, 255, 255)\"><span class=\"colour\" style=\"color: rgb(51, 51, 51)\"><span class=\"font\" style=\"font-family: "Fira Sans", Roboto\"><span class=\"size\" style=\"font-size: 13px\"><img width=\"5.3125in\" height=\"3.9062in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=603179&ACTION=FILE\" class=\"preAttach cur-ptr text-dark\" style=\"max-width: 100%; cursor: pointer; width: 5.3125in; height: 3.9062in\" /></span></span></span></span><br /></p><p class=\"MsoNormal\" style=\"margin-top: 0px; margin-bottom: 0px; font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px\"><span class=\"highlight\" style=\"background-color: rgb(255, 255, 255)\"><span class=\"colour\" style=\"color: rgb(51, 51, 51)\"><span class=\"font\" style=\"font-family: "Fira Sans", Roboto\"><span class=\"size\" style=\"font-size: 13px\"> </span></span></span></span><br /></p><p class=\"MsoNormal\" style=\"margin-top: 0px; margin-bottom: 0px; font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px\"><span class=\"highlight\" style=\"background-color: rgb(255, 255, 255)\"><span class=\"colour\" style=\"color: rgb(51, 51, 51)\"><span class=\"font\" style=\"font-family: "Fira Sans", Roboto\"><span class=\"size\" style=\"font-size: 13px\">Un saludo</span></span></span></span><br /></p><p style=\"font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; margin-top: 0cm\"><span class=\"highlight\" style=\"background-color: rgb(255, 255, 255)\"><span class=\"colour\" style=\"color: rgb(51, 51, 51)\"><span class=\"font\" style=\"font-family: "Fira Sans", Roboto\"><span class=\"size\" style=\"font-size: 13px\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 10pt\"> </span></span></span></span></span></span><br /></p><table class=\"x_1463418524MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width: 375pt; color: rgb(51, 51, 51); font-family: "Fira Sans", Roboto; font-size: 13px; font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; background-color: rgb(255, 255, 255)\"><tbody><tr><td width=\"230\" valign=\"top\" style=\"width: 172.5pt; padding: 0cm\"><p><b><span class=\"colour\" style=\"color: rgb(61, 61, 63)\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 9pt\">Luís Boix</span></span></span></b><span class=\"colour\" style=\"color: rgb(61, 61, 63)\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 9pt\"><br /></span></span></span><span class=\"colour\" style=\"color: rgb(61, 61, 63)\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 8pt\">ERP Manager</span></span></span><span class=\"colour\" style=\"color: rgb(61, 61, 63)\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 9pt\"><br /><br /></span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" style=\"text-decoration: underline\"><span class=\"colour\" style=\"color: blue\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 9pt\"><img border=\"0\" width=\"0.1875in\" height=\"0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=603180&ACTION=FILE\" class=\"preAttach cur-ptr text-dark\" style=\"max-width: 100%; cursor: pointer; width: 0.1875in; height: 0.1875in\" /></span></span></span></a><span class=\"colour\" style=\"color: rgb(61, 61, 63)\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 9pt\"> </span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" style=\"text-decoration: underline\"><span class=\"colour\" style=\"color: blue\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 9pt\"><img border=\"0\" width=\"0.1875in\" height=\"0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=603181&ACTION=FILE\" class=\"preAttach cur-ptr text-dark\" style=\"max-width: 100%; cursor: pointer; width: 0.1875in; height: 0.1875in\" /></span></span></span></a><span class=\"colour\" style=\"color: rgb(61, 61, 63)\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 9pt\"> </span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" style=\"text-decoration: underline\"><span class=\"colour\" style=\"color: blue\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 9pt\"><img border=\"0\" width=\"0.1875in\" height=\"0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=603182&ACTION=FILE\" class=\"preAttach cur-ptr text-dark\" style=\"max-width: 100%; cursor: pointer; width: 0.1875in; height: 0.1875in\" /></span></span></span></a><span class=\"colour\" style=\"color: rgb(61, 61, 63)\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 9pt\"> </span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" style=\"text-decoration: underline\"><span class=\"colour\" style=\"color: blue\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 9pt\"><img border=\"0\" width=\"0.1875in\" height=\"0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=603183&ACTION=FILE\" class=\"preAttach cur-ptr text-dark\" style=\"max-width: 100%; cursor: pointer; width: 0.1875in; height: 0.1875in\" /></span></span></span></a></p></td><td width=\"270\" valign=\"top\" style=\"width: 202.5pt; border-top: none; border-right: none; border-bottom: none; border-left: 1pt solid rgb(61, 61, 63); padding: 0cm 0cm 0cm 15pt\"><p><span class=\"colour\" style=\"color: rgb(61, 61, 63)\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 9pt\">C/ Castanyer 29<br />08022 - Barcelona, Spain<br />+34 932 377 066<br /><br /><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"text-decoration: underline\"><span class=\"colour\" style=\"color: rgb(155, 155, 155)\">www.browniespain.com</span></a></span></span></span></p></td></tr><tr><td width=\"500\" colspan=\"2\" style=\"width: 375pt; padding: 0cm\"><p><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&utm_source=email_signature&utm_medium=banner\" style=\"text-decoration: underline\"><span class=\"colour\" style=\"color: blue\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 9pt\"><img border=\"0\" width=\"3.9062in\" height=\"1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=603184&ACTION=FILE\" class=\"preAttach cur-ptr text-dark\" style=\"max-width: 100%; cursor: pointer; width: 3.9062in; height: 1.0416in\" /></span></span></span></a><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 9pt\"> </span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.cepyme500.com/empresa/1566\" style=\"text-decoration: underline\"><span class=\"colour\" style=\"color: blue\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 9pt\"><img border=\"0\" width=\"0.8541in\" height=\"0.8645in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=603185&ACTION=FILE\" class=\"preAttach cur-ptr text-dark\" style=\"max-width: 100%; cursor: pointer; width: 0.8541in; height: 0.8645in\" /></span></span></span></a><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 9pt\"> </span></span><br /></p></td></tr><tr><td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width: 375pt; padding: 0cm\"><p class=\"MsoNormal\" style=\"margin-top: 0px; margin-bottom: 0px; text-align: justify\"><span class=\"colour\" style=\"color: rgb(186, 186, 186)\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 6pt\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></span></span><br /></p></td></tr></tbody></table><p class=\"MsoNormal\" style=\"margin-top: 0px; margin-bottom: 0px; font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px\"><span class=\"highlight\" style=\"background-color: rgb(255, 255, 255)\"><span class=\"colour\" style=\"color: rgb(51, 51, 51)\"><span class=\"font\" style=\"font-family: "Fira Sans", Roboto\"><span class=\"size\" style=\"font-size: 13px\"> </span></span></span></span><br /></p><div><br /></div> </div>",
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"id": "10918000001574383",
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"time_elapsed": "0",
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"value": "1697790266991",
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