#3440 · INVENTARIO GRAN VIA 24-01-2023
ID interno: 10918000000978641
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
—
Site
—
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
24/1/23, 11:39
Resuelto
—
Actualizado
27/1/23, 14:11
Asignado
—
Respondido
Jan 27, 2023 03:10 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Buenos días, el inventario de hoy nos ha dado 97,8%. Revisando las diferencias hemos visto que tanto positivos como negativos son de onlines. Algunos son los que tenemos pendientes de recibir, otros los que tenemos en tienda y hemos visto que nos sigue fallando desde la semana pasada estas diferencias. El resto de artículos ya están correctamente ajustados, pero nos preocupa que en futuro inventarios tengamos problemas con los onlines.
Un saludo
Joana
Resolución
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"content": "<div class=\"personalize-wrapper\" style=\"font-family: "PT Sans", Arial, sans-serif; font-size: 13px\"> <div>Hola Bilbao Gran Via,<br /></div><div><br /></div><div>Es muy importante que enviéis estos mail de inventario a <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:IT@browniespain.com\">IT@browniespain.com</a>,. ya que es de carácter informativo, no refiere a ninguna incidencia que impida realizar el trabajo o similar, es así como será gestionado de la forma correcta.<br /></div><div><br /></div><div>Saludos,<br /></div><div>Marc <br /></div><div><br /></div><div><br /></div> </div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\" zm_703911166299147854_parse_5726203180634268442\">\n<div class=\"x_238514458WordSection1\">\n<p class=\"MsoNormal\">Buenos días, el inventario de hoy nos ha dado 97,8%. Revisando las diferencias hemos visto que tanto positivos como negativos son de onlines. Algunos son los que tenemos pendientes de recibir, otros los que tenemos en tienda y hemos visto\n que nos sigue fallando desde la semana pasada estas diferencias. El resto de artículos ya están correctamente ajustados, pero nos preocupa que en futuro inventarios tengamos problemas con los onlines.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Un saludo</p>\n<p class=\"MsoNormal\">Joana </p>\n</div>\n</div>",
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