#3169 · RE: queja por parte de los seguridades de aqua

ID interno: 10918000000913239

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Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Subcategoría

Tipo

Incidencia

Canal

E-Mail

SLA

Grupo

Brownie (Tiendas)

Site

TIENDAS

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Marina Gramage

Técnico

Departamento

Ventas

Request Type

Incidencia

Creado

11/1/23, 14:47

Resuelto

Actualizado

11/1/23, 14:54

Asignado

Respondido

Jan 11, 2023 03:54 PM

Completado

First resp. due

Due by

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: — sin asignar —

Descripción

Gracias por el aviso, estuvimos valorando hace tiempo comprar un carrito para transportarlo, lo volveremos a retomar. De momento, intentad llevarlo en varios viajes si hay mucho bulto (las bolsas con plásticos no pesan por ejemplo).

 

No pongáis a soporte en copia en estas incidencias, recodad que ellos solo reportamos incidencias de TPV.

@Logistica me encargo yo de ver alguna opción o vosotros tenéis algo disponible para enviarles?

 

Os digo algo en muy breve equipo Aqua.

 

 

 

Marina Gramage
Area Manager

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
+34 682 800 125
www.browniespain.com

      

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

 

 

De: Aqua <aqua@browniespain.com>
Enviado el: miércoles, 11 de enero de 2023 15:19
Para: Logistica <logistica@browniespain.com>; Soporte <soporte@browniespain.com>
CC: Marina Gramage <marina.gramage@browniespain.com>
Asunto: queja por parte de los seguridades de aqua

 

Buenas tardes,

Ayer por la noche, cuando mis compañeras estaban sacando la basura (cajas de cartón y bolsas de cuando nos llega la mercancía) un seguridad les llamo la atención. Según seguridad del centro comercial, no podemos llevar arrastrando las cajas a la zona de basuras. Debemos llevarlas en un carrito especial para transportar cosas de peso o en brazos, pero las cajas pesan demasiado para llevarlas a mano. Dicen que es sancionable.

Resolución

solicitud no valida
JSON crudo (detalle completo)
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  "description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\" zm_-1198645159762973471_parse_7712030771859970470\">\n<div class=\"x_-1046587688WordSection1\">\n<p class=\"MsoNormal\">Gracias por el aviso, estuvimos valorando hace tiempo comprar un carrito para transportarlo, lo volveremos a retomar. De momento, intentad llevarlo en varios viajes si hay mucho bulto (las bolsas con plásticos no pesan por ejemplo).\n</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">No pongáis a soporte en copia en estas incidencias, recodad que ellos solo reportamos incidencias de TPV.</p>\n<p class=\"MsoNormal\"><a target=\"_blank\" rel=\"noopener noreferrer\" id=\"x_-1046587688OWAAM7ACB11481E324887869577353F3E9BD2\" href=\"mailto:logistica@browniespain.com\"><span style=\"font-family: Calibri, sans-serif; text-decoration: none\">@Logistica</span></a> me encargo yo de ver alguna opción o vosotros tenéis algo disponible\n para enviarles?</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Os digo algo en muy breve equipo Aqua.</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<div>\n<p style=\"margin-top: 0cm\"><span style=\"font-size: 10pt; font-family: Arial, sans-serif\">&nbsp;</span></p>\n<p style=\"margin-top: 0cm\"><span style=\"font-size: 10pt; font-family: Arial, sans-serif\">&nbsp;</span></p>\n<table class=\"x_-1046587688MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width: 375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width: 172.5pt; padding: 0cm 0cm 0cm 0cm\">\n<p><strong><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\">Marina Gramage</span></strong><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\"><br />\n</span><span style=\"font-size: 8pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\">Area Manager</span><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\"><br />\n<br />\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: blue; text-decoration: none\"><img border=\"0\" width=\"19\" height=\"19\" style=\"width: 0.1944in; height: 0.1944in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=543431&amp;ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: blue; text-decoration: none\"><img border=\"0\" width=\"19\" height=\"19\" style=\"width: 0.1944in; height: 0.1944in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=543432&amp;ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: blue; text-decoration: none\"><img border=\"0\" width=\"19\" height=\"19\" style=\"width: 0.1944in; height: 0.1944in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=543433&amp;ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: blue; text-decoration: none\"><img border=\"0\" width=\"19\" height=\"19\" style=\"width: 0.1944in; height: 0.1944in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=543434&amp;ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width: 202.5pt; border: none; border-left: solid rgb(61, 61, 63) 1pt; padding: 0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\">C/ Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n+34&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: rgb(61, 61, 63)\">682 800 125</span></a><br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color: rgb(155, 155, 155)\">www.browniespain.com</span></a>\n</span><span style=\"font-size: 9pt; font-family: Arial, sans-serif\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width: 375pt; padding: 0cm 0cm 0cm 0cm\">\n<p><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&amp;utm_source=email_signature&amp;utm_medium=banner\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: blue; text-decoration: none\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width: 3.9097in; height: 1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=543435&amp;ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: Arial, sans-serif\">&nbsp;\n &nbsp; &nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.cepyme500.com/empresa/1566\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: blue; text-decoration: none\"><img border=\"0\" width=\"82\" height=\"83\" style=\"width: 0.8541in; height: 0.8611in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=543436&amp;ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: Arial, sans-serif\">&nbsp;</span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width: 375pt; padding: 0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"text-align: justify\"><span style=\"font-size: 6pt; font-family: Arial, sans-serif; color: rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial\n y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos\n exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo\n su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje\n al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva\n el mensaje original a la dirección arriba mencionada.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<div>\n<div style=\"border: none; border-top: solid rgb(225, 225, 225) 1pt; padding: 3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"\">De:</span></b><span style=\"\"> Aqua &lt;aqua@browniespain.com&gt;\n<br />\n<b>Enviado el:</b> miércoles, 11 de enero de 2023 15:19<br />\n<b>Para:</b> Logistica &lt;logistica@browniespain.com&gt;; Soporte &lt;soporte@browniespain.com&gt;<br />\n<b>CC:</b> Marina Gramage &lt;marina.gramage@browniespain.com&gt;<br />\n<b>Asunto:</b> queja por parte de los seguridades de aqua</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Buenas tardes,</p>\n<p class=\"MsoNormal\">Ayer por la noche, cuando mis compañeras estaban sacando la basura (cajas de cartón y bolsas de cuando nos llega la mercancía) un seguridad les llamo la atención. Según seguridad del centro comercial, no podemos llevar arrastrando las cajas\n a la zona de basuras. Debemos llevarlas en un carrito especial para transportar cosas de peso o en brazos, pero las cajas pesan demasiado para llevarlas a mano. Dicen que es sancionable.</p>\n</div>\n</div>",
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