#3057 · Actualización de producto

ID interno: 10918000000871989

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Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Subcategoría

Tipo

Incidencia

Canal

E-Mail

SLA

Grupo

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Soporte Técnico Sage

Técnico

Departamento

Request Type

Incidencia

Creado

5/1/23, 15:42

Resuelto

Actualizado

5/1/23, 22:28

Asignado

Respondido

Jan 5, 2023 11:28 PM

Completado

First resp. due

Due by

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: — sin asignar —

Descripción

Actualización de producto   versión online
Sage
Sage

Actualización de producto

Sage Murano | V. 2023.25.000

Sage

Esther Holgado

Soporte técnico

Customer Services

Hola:

Ya está disponible la última actualización para tu producto. Mantenlo siempre actualizado y benefíciate de todas las mejoras que vamos incorporando.

 

Puedes actualizar desde tu área de cliente.

*Es necesario que la descarga se haga desde Internet Explorer 7 o superior.

 

Te recomendamos que para optimizar el proceso, la descarga e instalación se realice en las horas de menor acceso de usuarios a tu producto.

Si tienes cualquier duda no dejes de preguntarnos lo que necesites, estamos disponibles en nuestros canales digitales:

Centro de canales digitales

Gracias por confiar en Sage
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© Sage Spain SL. Derechos reservados.
Moraleja Building One, Avenida Europa, 19 – planta 1, 28108 – Madrid
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Resolución

No aplica

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  "description": "\n\n\n\n\n \n\n \n\n \n\n\n\n\n\n\n<div style=\"margin: 0 auto; padding: 0; background-color: rgb(27, 27, 27); font-family: Sage-Text, Helvetica, Roboto, Segoe UI, Arial, SansSerif; color: rgb(0, 0, 0); font-size: 16px\" class=\" zm_-2014224125110079387_parse_-8851084603885274235\">\n\n\n\n<table border=\"0\" bgcolor=\"#1b1b1b\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"padding-top: 0; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-collapse: collapse; background-color: rgb(27, 27, 27)\">\n  \n  \n  <tbody><tr>\n    <td align=\"center\" style=\"text-align: center\"><table bgcolor=\"#909090\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" align=\"center\" width=\"600\" style=\"display: table; width: 600px; max-width: 600px; background-color: rgb(144, 144, 144); margin: 0 auto; padding-top: 0px; padding: 0px; border-collapse: collapse\" class=\"x_1328109527container\">\n        <tbody><tr>\n          <td align=\"center\" valign=\"top\" class=\"x_1328109527max-width\" width=\"100%\" style=\"font-size: 0; padding-top: 0px\"><table bgcolor=\"#ffffff\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" align=\"center\" width=\"600\" style=\"width: 600px; max-width: 600px; background-color: rgb(255, 255, 255); margin: 0 auto; padding: 0px; border-collapse: collapse\" class=\"x_1328109527container\">\n              <tbody><tr>\n                <td height=\"42\" align=\"center\" style=\"background-color: rgb(0, 0, 0)\"><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" style=\"width: 90%\">\n                    <tbody>\n                      <tr>\n                        <td style=\"font-family: Sage-Text, Helvetica, Roboto, Segoe UI, Arial, SansSerif; font-size: 11px; color: rgb(171, 171, 171); text-align: left\" width=\"39%\">Actualización de producto</td>\n                        <td width=\"29%\" style=\"font-family: Sage-Text, Helvetica, Roboto, Segoe UI, Arial, SansSerif; font-size: 11px; color: rgb(171, 171, 171); text-align: center\">&nbsp;</td>\n                        <td width=\"32%\" style=\"font-family: Sage-Text, Helvetica, Roboto, Segoe UI, Arial, SansSerif; font-size: 11px; color: rgb(0, 129, 70); text-align: right\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://sg-mktg.com/MTY3MjkzMzI5NnxBbXl4VFBJYnB4bjVGSTlhaUVfaThpMDByMjR0d3QtbTF2MkNZanVFMk5tSlBHd1kxaUhCbzNoNmZpRVRvamNGSTdWbzBiY3FRaWU3VFhJRDdueElhYlVBNUVtanhVYUlBd0J2aHZPb3RobkVSRy1vTGFZa3l0R1ZSZll3UGEzYnF4X1htbHdiLW01NExrZ2x5WGtuRUNLRlJaZUxGdVhZM2U3X0kwY0FjSWJqTkJlbW5rSFlYVmczZmhva0NLZDQxc0ZYemJjUTJzNWtkem5GRWpSWi05LThuWDRuckJLR2xPWk10XzlVcUNVOWFTVDVlalBZMU1kTlh4Sjl3N0x6UzJoNmh1RT18cSDUD5-UPKZwgBjSyXDwArg3JIh0J7GpOG3z5SksrGI=\" style=\"text-decoration: none; color: rgb(0, 129, 70)\">versión online</a></td>\n                      </tr>\n                    </tbody>\n                  </table></td>\n              </tr>\n              \n              \n              \n              <tr>\n                <td bgcolor=\"#000000\" align=\"center\" style=\"background-color: rgb(0, 0, 0); padding: 16px 30px 16px 30px; line-height: 44px\" class=\"x_1328109527content\"><table cellspacing=\"0\" border=\"0\" align=\"center\" style=\"background-color: rgb(0, 0, 0); padding: 0; margin: 0; padding-top: 0; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-collapse: collapse\" bgcolor=\"#000000\">\n                    <tbody><tr>\n                      <td align=\"center\" valign=\"top\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://url.clientecomunicacion.sage.com/ls/click?upn=a4YqgiWXennRUIr-2Ft29-2BbGz6t64QTHVtzVP-2BUc1neOaeYHKb2tZGERcvXf-2FYgcl775w0O-2BkicsCWsLGHrkA79l7AFqoPHh6G7lMg6pcU6X0-3DYIkr_GLAFkfTzvAnleQ364Xbmkrm7G3L4xTOILJX2XAn92MGoEuGxqlBHByxH2xQ-2B2QA-2BIwxKkdcl2ah3A5Sx-2BiAs9NqI3M7U5xIf5qepvHfc7vjev6kwn-2B73FZHHSYUuTGE6ivYTMYlmUyrjI3p0cFwq8yxPyLCJiJzhSOP4VY4AFsrT-2Bs842kvwFQAp12cJvNPqDP-2FRNng585-2BYPc8M2-2FleO20mPmsUemNxCcjbFeaw6TmfMFJoJGp16OVd260UnS5RKLayOgdvXj97U1JKqHZ8bk8aXGLX0jcET8wUOsRYP1VqAtTYPnIvwIQPlY-2FinJQIbhoJxAnU8Uk6huPhIMxdxFyXvKo7ZWuojk8j0bO4kX-2BoTW0BkUU10rDPSUsbNYo4CbHZssdQ9Hn-2FkRwVx73NOlId6H7LpjyDysDSwf-2Bs2EXhgA-2BK5T92-2FWdRuN9HgLX9dObFO3nVlLcSYpd-2BLZTvOMJlu7QirOqBYRLb6L4-2FuatteXsPQqwke60U99JTqT7eivuk7oLkidmK48UoUa1rPg-3D-3D\"> <img src=\"https://grupo.sage.es/customers_services/imagenes/imagenes_2022/logo_sage.png\" width=\"120\" border=\"0\" alt=\"Sage\" style=\"max-width: 120px; margin-left: auto; margin-right: auto; border-collapse: collapse; line-height: 44px\" /> </a></td>\n                    </tr>\n                  </tbody></table></td>\n              </tr>\n              \n               \n              \n              \n              \n              <tr style=\"border-collapse: collapse; display: block\">\n                <td align=\"center\" valign=\"top\" bgcolor=\"#F2F5F6\" height=\"0\" style=\"font-size: 0px; border-top: none; border-bottom: none; padding: 32px 40px 32px 40px; border-collapse: collapse; display: block; font-family: Sage-Text, Helvetica, Roboto, Segoe UI, Arial, SansSerif; background-color: rgb(242, 245, 246); border: 0 none\"><table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" class=\"x_1328109527fluid\" style=\"margin: 0; padding-top: 0; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-collapse: collapse\">\n                    <tbody>\n                      <tr>\n                        <td valign=\"top\" width=\"53\" style=\"border-collapse: collapse\"><img src=\"https://grupo.sage.es/customers_services/imagenes/imagenes_2022/60x60_info_black-on-transparent_icon.png\" width=\"40\" alt=\"Sage\" style=\"width: 100%; max-width: 40px; height: auto; display: block\" border=\"0\" /></td>\n                        <td width=\"467\" style=\"line-height: 32px; margin: 0; border-collapse: collapse; font-family: Sage-Headline-Black, Helvetica, Roboto, Segoe UI, Arial, SansSerif\"><div>\n                            <h2 style=\"margin-top: 0; margin-left: 16px; font-size: 26px; line-height: 33.6px; margin-top: 0; margin-bottom: 0\">Actualización de producto</h2>\n                            <p style=\"margin-left: 16px\"><strong style=\"font-weight: 700\">Sage  Murano</strong> | V. 2023.25.000</p>\n                          </div></td>\n                      </tr>\n                    </tbody>\n                  </table></td>\n              </tr>\n              \n               \n              \n              \n              \n              <tr>\n                <td align=\"center\" height=\"100%\" width=\"100%\" valign=\"top\" style=\"padding: 32px 40px 32px 40px; background-color: rgb(255, 255, 255); border-collapse: collapse\" class=\"x_1328109527content\"><table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"padding-top: 0; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-collapse: collapse\">\n                    <tbody><tr>\n                      <td align=\"right\" valign=\"top\" class=\"x_1328109527max-width\" style=\"text-align: left\"><table align=\"right\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"168\" style=\"width: 168px; border-collapse: collapse\">\n                          <tbody><tr>\n                            <td valign=\"top\" align=\"center\" width=\"80%\" style=\"font-family: Sage-Text, Helvetica, Roboto, Segoe UI, Arial, SansSerif; font-weight: 300; color: rgb(0, 0, 0); font-size: 16px; text-align: center\" class=\"x_1328109527text-center\"><div align=\"center\"> <img src=\"https://grupo.sage.es/customers_services/imagenes/internal_square/Esther-Holgado_Sq.jpg\" alt=\"Sage\" width=\"150\" height=\"150\" class=\"x_1328109527img-max\" border=\"0\" align=\"center\" /> </div></td>\n                          </tr>\n                          <tr>\n                            <td valign=\"top\" align=\"right\" width=\"100%\" style=\"font-family: Sage-Text, Helvetica, Roboto, Segoe UI, Arial, SansSerif; font-weight: 300; color: rgb(0, 0, 0); padding-top: 10px; font-size: 15px; text-align: center\" class=\"x_1328109527text-center\"><p>Esther Holgado</p>\n                              <p><strong>Soporte técnico</strong></p>\n                            <p>Customer Services</p></td>\n                          </tr>\n                        </tbody></table>\n                        <table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"336\" style=\"width: 336px; float: left; border-collapse: collapse\">\n                          <tbody><tr>\n                            <td valign=\"top\" width=\"100%\" style=\"margin: 0; border-collapse: collapse; font-family: Sage-Text, Helvetica, Roboto, Segoe UI, Arial, SansSerif; font-size: 16px; line-height: 24px\" class=\"x_1328109527max-width-no-pad-l\">\n                               \n                                \n                                \n                                <div>\n                                <p style=\"margin-bottom: 16px\">Hola:</p>\n                              \n                               <p style=\"margin-bottom: 16px\">Ya está disponible la última actualización para tu producto. Mantenlo siempre actualizado y benefíciate de todas las mejoras que vamos incorporando.</p>\n                               <p style=\"margin-bottom: 16px\">&nbsp;</p>\n                                </div>\n\t\t\t\t\t\t\t  \n\t\t\t\t\t\t\t  <div class=\"x_1328109527button-global-black\" style=\"font-size: 100%; margin: 0; padding: 0; margin-top: 0px; margin-bottom: 15px\">\n        <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://url.clientecomunicacion.sage.com/ls/click?upn=dQXgKqGXRvqsZVLhwjENKbJa9e087eBUDjEeA4ZDZF6twKarjjosi1xphDnydcFX5dm1lMKxbk1nyanD1Yv2skLoCRLOr9A-2B15HZoL4v4aVR4F90SKrZ3Uw5dSUtesHYO9ES1SMdIeu0H776Y5YVaXQk9DEh6HkRooQ6T87rvVA-3D-eP8_GLAFkfTzvAnleQ364Xbmkrm7G3L4xTOILJX2XAn92MGoEuGxqlBHByxH2xQ-2B2QA-2BIwxKkdcl2ah3A5Sx-2BiAs9NqI3M7U5xIf5qepvHfc7vjev6kwn-2B73FZHHSYUuTGE6ivYTMYlmUyrjI3p0cFwq8yxPyLCJiJzhSOP4VY4AFsrT-2Bs842kvwFQAp12cJvNPqDP-2FRNng585-2BYPc8M2-2FleO20mPmsUemNxCcjbFeaw6TmfMFJoJGp16OVd260UnS5RKLayOgdvXj97U1JKqHZ8btFp0y-2B-2BVShkULd0Oloh47eN-2FLAqa9nIEFQR3sWFhJ3dpwg5cK297He4KN87fCyVfv-2B8c-2FvogkOuSg08LZ9e8NAwFltlP8JQgZqC7UMNOtwQRQBLKmAgR79DMN28PX0DyPO3Dg7OrOWWNej-2BIIn03ddfJx-2BBYHyM0AgYOEPFPYE9dhweBQKlRiZ5xXQjPeWduI1GjfBOmhv-2BMVG0iGCcVhJy24cexOTMcoEBieUHgmda0RI-2FeyhyUXskd6YNtl2tXg-3D-3D\" style=\"background-color: rgb(0, 0, 0); border: 1px solid rgb(0, 0, 0); color: rgb(255, 255, 255); font-family: sans-serif; font-size: 16px; font-weight: bold; line-height: 40px; text-align: center; text-decoration: none; width: 250px\">Novedades de la versión</a>\n                              </div>\n                                \n                                \n                                \n                            </td>\n                          </tr>\n                        </tbody></table></td>\n                    </tr>\n                  </tbody></table></td>\n              </tr>\n              \n               \n              \n          \n                \n              \n              <tr>\n                <td align=\"center\" valign=\"top\" bgcolor=\"#ffffff\" style=\"background-color: rgb(255, 255, 255); padding: 0px 40px 32px 40px; border-collapse: collapse\" class=\"x_1328109527content\"><table align=\"left\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"border-collapse: collapse\">\n                    <tbody><tr>\n                      <td align=\"left\" style=\"margin: 0; border-collapse: collapse; font-family: Sage-Text, Helvetica, Roboto, Segoe UI, Arial, SansSerif; font-size: 16px; line-height: 24px\"><div>\n                          <table align=\"left\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n                            <tbody>\n                              <tr>\n                                <td valign=\"top\" align=\"center\" width=\"100%\"></td>\n                              </tr>\n                              <tr>\n                                <td valign=\"top\" align=\"left\"><div>\n                                  <p>Puedes actualizar desde tu&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://url.clientecomunicacion.sage.com/ls/click?upn=dQXgKqGXRvqsZVLhwjENKbJa9e087eBUDjEeA4ZDZF4ti5er-2FjPTxk77B4a7oLPVkiVz_GLAFkfTzvAnleQ364Xbmkrm7G3L4xTOILJX2XAn92MGoEuGxqlBHByxH2xQ-2B2QA-2BIwxKkdcl2ah3A5Sx-2BiAs9NqI3M7U5xIf5qepvHfc7vjev6kwn-2B73FZHHSYUuTGE6ivYTMYlmUyrjI3p0cFwq8yxPyLCJiJzhSOP4VY4AFsrT-2Bs842kvwFQAp12cJvNPqDP-2FRNng585-2BYPc8M2-2FleO20mPmsUemNxCcjbFeaw6TmfMFJoJGp16OVd260UnS5RKLayOgdvXj97U1JKqHZ8biI6Qr-2BI4ggS8-2FMiIGCDMBLJDTQqB4sRskQr-2FSAXTHPSIbe0cc4yiJh17QFRDxzhngPM3b1XkqzDYZWdOYK9n2CkJXn9ToRr2IImjb3ymIoKvz5Usmrn6VFN7-2BDyUECO6cpKpUWMw5zgCA4znDQ3eGNzA86RYN7uqlCoJHUyW1M-2B-2FJR0se-2BQjPSRUs7GFriTt7HrH3QCRv8VceY19uO9Rf5fyMqKeGzJbWehU-2Behg9ysqpslBwnVA-2BLbfZYU93do1g-3D-3D\" style=\"text-decoration: none; color: rgb(0, 129, 70)\"><strong>área de cliente</strong></a>.</p>\n                                 \n                                  <p>*Es necesario que la descarga se haga desde Internet Explorer 7 o superior.</p>\n                                  <p>&nbsp;</p>\n                                  <p style=\"color: rgb(0, 129, 70)\">Te recomendamos que para optimizar el proceso, la descarga e instalación se realice en las horas de menor acceso de usuarios a tu producto.</p>\n                                </div>\n                               </td>\n                              </tr>\n                            </tbody>\n                          </table>\n                          </div></td>\n                    </tr>\n                  </tbody></table></td>\n              </tr>\n              \n               \n                \n              \n              <tr>\n                <td align=\"center\" valign=\"top\" bgcolor=\"#F2F5F6\" style=\"background-color: rgb(242, 245, 246); padding: 20px 40px 0px 40px; border-collapse: collapse\" class=\"x_1328109527content\"><table align=\"left\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"border-collapse: collapse\">\n                    <tbody><tr>\n                      <td align=\"left\" style=\"margin: 0; border-collapse: collapse; font-family: Sage-Text, Helvetica, Roboto, Segoe UI, Arial, SansSerif; font-size: 16px; line-height: 24px\"><div>\n                          <p>Si tienes cualquier duda no dejes de preguntarnos lo que necesites, estamos disponibles en nuestros canales digitales: </p>\n                        </div></td>\n                    </tr>\n                  </tbody></table></td>\n              </tr>\n              \n               \n              \n              \n             <tr>\n          <td align=\"center\" valign=\"top\" bgcolor=\"#fff\" style=\"background-color: rgb(242, 245, 246); padding: 32px 40px 32px 40px; border-collapse: collapse\" class=\"x_1328109527content\"><table align=\"left\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"border-collapse: collapse\">\n              <tbody><tr>\n                <td align=\"center\" valign=\"top\" class=\"x_1328109527max-width\" width=\"100%\" style=\"font-size: 0; padding-top: 0px\"><table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"padding-top: 0; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-collapse: collapse\">\n                    <tbody><tr>\n                      <td align=\"center\" valign=\"top\" class=\"x_1328109527max-width\" style=\"font-size: 0\">\n                          \n                          <p>\n                            \n                            \n\t\t\t\t\t\t<table width=\"517\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"float: left; margin-left: auto; margin-right: auto; border-collapse: collapse\" class=\"x_1328109527max-width-pad\">\n                          <tbody><tr>\n                            <td style=\"padding: 16px 0px 14px 0px; margin: 0px; font-weight: 700; font-size: 16px; text-align: center; background-color: rgb(0, 0, 0); line-height: 22px; font-family: Sage-Text, Helvetica, Roboto, Segoe UI, Arial, SansSerif; color: rgb(255, 255, 255)\" class=\"x_1328109527text-center\">Centro de canales digitales </td>\n                          </tr>\n                          <tr>\n                            <td bgcolor=\"#FFFFFF\" class=\"x_1328109527text-center\" style=\"padding: 12px 15px 12px 15px; background-color: rgb(255, 255, 255); margin: 0px; font-weight: 400; font-size: 16px; text-align: center; line-height: 22px; background-color: rgb(255, 255, 255); font-family: Sage-Text, Helvetica, Roboto, Segoe UI, Arial, SansSerif; color: rgb(0, 0, 0); font-size: 14px; height: 47px\"><div><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://url.clientecomunicacion.sage.com/ls/click?upn=dQXgKqGXRvqsZVLhwjENKTCPg3eIK8ehW3nI8hYhOV5ZDtwLHbrX7Jns8UplDS1pBO7aJsmnRbulTOtB3n3yFsoff2L-2FQpUYVbqYlUwcNwFl1hTNBgungl99EeLF9L1d-HMy_GLAFkfTzvAnleQ364Xbmkrm7G3L4xTOILJX2XAn92MGoEuGxqlBHByxH2xQ-2B2QA-2BIwxKkdcl2ah3A5Sx-2BiAs9NqI3M7U5xIf5qepvHfc7vjev6kwn-2B73FZHHSYUuTGE6ivYTMYlmUyrjI3p0cFwq8yxPyLCJiJzhSOP4VY4AFsrT-2Bs842kvwFQAp12cJvNPqDP-2FRNng585-2BYPc8M2-2FleO20mPmsUemNxCcjbFeaw6TmfMFJoJGp16OVd260UnS5RKLayOgdvXj97U1JKqHZ8bocziQFOWbG4lf8gMIjfQZHcZRG9Whbgug5HyA6oBdZUWsryaOHxtbOzGE-2FH-2Fq-2FqUWZAEEbA2qUFQo7tZcme5gJzEiQJn8zIQHUtBtmmkRmsYUonuu3W-2Bb7DYy-2BCrbPvAlrh1kFVBDxqmUo75R2VueMPnpju-2BE6Dqs6tiwbUgq9oWH0q6jOiN5G6-2BMjYgP774VdcMZE0tWArJ877slDvbHAG5J9IuYCG8EQkjjmUmp4L-2B3HPU0FVh2dRlw0xSHa7Rg-3D-3D\" style=\"color: rgb(0, 129, 70)\"> <span> <strong>Comunidad | Foros | Base  Conocimiento |Chat | Formación | Servicios</strong></span></a></div></td>\n                          </tr>\n                        </tbody></table> \n\t\t\t\t\t\t \n\t\t\t\t\t\t \n\t\t\t\t\t\t \n                      </p></td>\n                    </tr>\n                  </tbody></table></td>\n              </tr>\n              <tr>\n                <td align=\"left\" valign=\"top\" class=\"x_1328109527max-width\" style=\"font-size: 0; 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