#2998 · Respuesta automática: [solicitud con ID :##2997##] : Área Contable y Gestión | Sesión: Cambio IVA | RD 20/2022

ID interno: 10918000000856421

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Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Subcategoría

Tipo

Incidencia

Canal

E-Mail

SLA

Grupo

Grupo Abisma

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Cristina Cardona

Técnico

Departamento

Dirección

Request Type

Incidencia

Creado

2/1/23, 19:28

Resuelto

Actualizado

2/1/23, 19:57

Asignado

Respondido

Jan 2, 2023 08:57 PM

Completado

First resp. due

Due by

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: — sin asignar —

Descripción

Hola,

 

estaré fuera de la oficina hasta el 09 de enero. Intentaré contestar a tu email lo antes posible. En caso de urgencia por favor contacta con Alba Baeza alba.baeza@browniespain.com .

Gracias y un saludo.

 

 

Cristina Cardona
CFO

   

C/ Castanyer 29
08022 - Barcelona, Spain

+34 932 377 066

www.browniespain.com


      

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

Resolución

Contestación de un usuario de un mail que no es un ticket.
JSON crudo (detalle completo)
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  "description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\" zm_-2914854885995947197_parse_3164668497044382338\">\n<div class=\"x_2003185142WordSection1\">\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-size: 9pt; font-family: &quot;Segoe UI&quot;, sans-serif\">Hola,\n</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-size: 9pt; font-family: &quot;Segoe UI&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-size: 9pt; font-family: &quot;Segoe UI&quot;, sans-serif\">estaré fuera de la oficina hasta el 09 de enero. Intentaré contestar a tu email lo antes posible. En caso de urgencia por favor contacta con Alba\n Baeza </span><span style=\"font-size: 9pt; font-family: &quot;Helvetica Neue&quot;; color: rgb(91, 95, 199); background: white\">alba.baeza@browniespain.com</span><span style=\"font-size: 9pt; font-family: &quot;Segoe UI&quot;, sans-serif\"> .</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-size: 9pt; font-family: &quot;Segoe UI&quot;, sans-serif\">Gracias y un saludo.</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-size: 10pt; font-family: &quot;Segoe UI&quot;, sans-serif\">&nbsp;</span></p>\n</div>\n<p style=\"FONT-SIZE: 10pt; MARGIN-BOTTOM: 5pt; FONT-FAMILY: ARIAL; MARGIN-TOP: 0pt\">\n&nbsp;</p>\n<p style=\"FONT-SIZE: 10pt; MARGIN-BOTTOM: 5pt; FONT-FAMILY: ARIAL; MARGIN-TOP: 0pt\">\n</p>\n<table style=\"WIDTH: 500px\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\">\n<tbody>\n<tr>\n<td style=\"FONT-SIZE: 9pt; FONT-FAMILY: Arial; WIDTH: 230px; COLOR: rgb(61, 61, 63)\" valign=\"top\">\n<p style=\"FONT-SIZE: 9pt; FONT-FAMILY: Arial\"><span style=\"FONT-SIZE: 9pt\"><strong style=\"FONT-SIZE: 9pt\">Cristina Cardona</strong></span><br />\n<span style=\"FONT-SIZE: 8pt\">CFO</span><br />\n<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_2003185142socialLink\" href=\"https://www.facebook.com/browniespain\"><img class=\"x_2003185142socialLink\" style=\"HEIGHT: 18px; WIDTH: 18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=497538&amp;ACTION=FILE\" width=\"18\" height=\"18\" /></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_2003185142socialLink\" href=\"https://instagram.com/browniespain\"><img class=\"x_2003185142socialLink\" style=\"HEIGHT: 18px; WIDTH: 18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=497539&amp;ACTION=FILE\" width=\"18\" height=\"18\" /></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_2003185142socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img class=\"x_2003185142socialLink\" style=\"HEIGHT: 18px; WIDTH: 18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=497540&amp;ACTION=FILE\" width=\"18\" height=\"18\" /></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_2003185142socialLink\" href=\"https://es.linkedin.com/company/brownie\"><img class=\"x_2003185142socialLink\" style=\"HEIGHT: 18px; WIDTH: 18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=497541&amp;ACTION=FILE\" width=\"18\" height=\"18\" /></a></p>\n</td>\n<td style=\"FONT-SIZE: 10pt; FONT-FAMILY: Arial; WIDTH: 270px; PADDING-LEFT: 20px; BORDER-LEFT: rgb(61, 61, 63) 1px solid\" valign=\"top\">\n<p style=\"FONT-SIZE: 9pt; FONT-FAMILY: Arial\"><span style=\"FONT-SIZE: 9pt; COLOR: rgb(61, 61, 63)\"><span style=\"FONT-SIZE: 9pt; COLOR: rgb(0, 0, 0)\"><span style=\"COLOR: rgb(0, 0, 0)\"><span style=\"FONT-SIZE: 9pt; COLOR: rgb(0, 0, 0)\"><span style=\"FONT-SIZE: 9pt; COLOR: rgb(0, 0, 0)\">C/\n Castanyer 29<br />\n08022 - Barcelona, Spain</span></span></span><br />\n</span>+34 932 377 066<br />\n</span><span style=\"FONT-SIZE: 9pt; COLOR: rgb(61, 61, 63)\"><br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" style=\"FONT-SIZE: 9pt; COLOR: rgb(155, 155, 155)\" href=\"http://www.browniespain.com/\">www.browniespain.com</a>\n</span></p>\n</td>\n</tr>\n<tr>\n<td style=\"FONT-SIZE: 9pt; FONT-FAMILY: Arial; WIDTH: 500px\" valign=\"middle\" colspan=\"2\">\n<p style=\"FONT-SIZE: 9pt; FONT-FAMILY: Arial\"><br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&amp;utm_source=email_signature&amp;utm_medium=banner\" title=\"\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=497542&amp;ACTION=FILE\" /></a><a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&amp;utm_source=email_signature&amp;utm_medium=banner\"></a>&nbsp;&nbsp;&nbsp;&nbsp;\n<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"https://www.cepyme500.com/empresa/1566\"><img style=\"HEIGHT: 83px; WIDTH: 82px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=497543&amp;ACTION=FILE\" width=\"82\" height=\"83\" /></a>&nbsp;</p>\n</td>\n</tr>\n<tr>\n<td style=\"FONT-SIZE: 6pt; FONT-FAMILY: Arial; WIDTH: 500px; COLOR: rgb(186, 186, 186); TEXT-ALIGN: justify\" valign=\"top\" colspan=\"2\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com\n Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</td>\n</tr>\n</tbody>\n</table>\n<br />\n<p style=\"FONT-SIZE: 10pt; MARGIN-BOTTOM: 5pt; FONT-FAMILY: Arial; MARGIN-TOP: 0px\">\n</p>\n</div>",
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