#2960 · Aquí tienes la plantilla gratuita de gráficos animados
ID interno: 10918000000840019
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
—
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
30/12/22, 9:16
Resuelto
—
Actualizado
30/12/22, 9:49
Asignado
—
Respondido
Dec 30, 2022 10:49 AM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
|
Resolución
JSON crudo (detalle completo)
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"description": "\n<div class=\" zm_5170726086163765857_parse_-938381433151017495\">\n\n\n\n\n\n\n \n \n \n \n \n \n \n \n \n\n \n \n \n\n\n<div style=\"background-color: rgb(255, 255, 255); margin: 0; padding: 0; width: 100%\">\n <div style=\"font-size: 1px; color: rgb(228, 228, 228); display: none; overflow: hidden; visibility: hidden\">Haz un resumen del año con Adobe Stock para Premiere Pro.</div>\n <table width=\"100%\" bgcolor=\"#E4E4E4\" style=\"background-color: rgb(228, 228, 228)\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n <tbody>\n <tr>\n <td>\n <table class=\"x_1988524411full-width\" bgcolor=\"#ffffff\" align=\"center\" width=\"600\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 600px; background-color: rgb(255, 255, 255)\">\n <tbody>\n <tr>\n <td>\n <table bgcolor=\"#FEBDF1\" class=\"x_1988524411full-width\" align=\"center\" width=\"600\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 600px; background-color: rgb(254, 189, 241)\">\n <tbody>\n <tr>\n <td class=\"x_1988524411dark-bg\" style=\"background-color: rgb(255, 255, 255)\" bgcolor=\"#ffffff\">\n <table align=\"center\" class=\"x_1988524411email-width\" width=\"500\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 500px\">\n <tbody>\n <tr>\n <td style=\"color: rgb(44, 44, 44); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 18px; line-height: 26px; padding-top: 45px\">\n <table align=\"left\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n <tbody>\n <tr>\n <td valign=\"middle\" style=\"color: rgb(0, 0, 0); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 14px; line-height: 20px\"><img alt=\"Adobe Stock\" src=\"https://landing.adobe.com/dam/global/images/stock.mnemonic.240x234.png\" width=\"30\" height=\"30\" border=\"0\" hspace=\"0\" vspace=\"0\" style=\"display: block; vertical-align: top\" /></td>\n <td width=\"10\" style=\"width: 10px\"></td>\n <td valign=\"top\" style=\"color: rgb(116, 119, 122); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 14px; line-height: 20px\"><img alt=\"Adobe Stock\" src=\"https://s7d9.scene7.com/is/image/AdobeDemandCreative/?fmt=png-alpha&size=500,60&wid=500&textAttr=144,strong&resolution=200&textPs=%7B%5C*%5Ciscolortbl%3B74777A%3B%5Cfonttbl%7B%5Cf0%20Adobe%20Clean%20ExtraBold%3B%7D%7D%5Cf0%5Cfs40%5Csl-400%5Cvertalc%5Ckerningoptical%5Ccf1Adobe%20Stock\" width=\"250\" height=\"30\" border=\"0\" hspace=\"0\" vspace=\"0\" style=\"color: rgb(116, 119, 122); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 14px; line-height: 20px; display: block; vertical-align: top\" /></td>\n </tr>\n </tbody>\n </table>\n </td>\n </tr>\n <tr>\n <td class=\"x_1988524411header x_1988524411dark-text\" style=\"color: rgb(0, 0, 0); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 60px; line-height: 64px; padding-top: 60px; padding-bottom: 40px\"><strong>Crea un mensaje <br />de fin de año</strong></td>\n </tr>\n \n \n </tbody>\n </table>\n </td>\n </tr>\n </tbody>\n </table>\n </td>\n </tr>\n <tr>\n <td>\n <table bgcolor=\"#FEBDF1\" class=\"x_1988524411full-width\" align=\"center\" width=\"600\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 600px; background-color: rgb(254, 189, 241)\">\n <tbody>\n <tr>\n <td class=\"x_1988524411dark-bg\" style=\"background-color: rgb(244, 148, 105)\" bgcolor=\"#f9fea6\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-info.mail.adobe.com/r/?id=hc571f9d8,fa3ca400,be2a61b4&e=cDE9UEMxUFFIUUc&s=QeaHEfiaLKhoOOwHuITPB4SFg-lzzghmUUzU1reC00Q\" style=\"color: rgb(0, 0, 0)\"><img class=\"x_1988524411mobile-image\" alt=\"Crea un mensaje de fin de año\" src=\"https://landing.adobe.com/content/dam/landing/uploads/2022/emea/assets/images/marquee/6389c49d0017955b3415deed2fdb868e_EN_EM1_hero_desktop_2x.gif\" width=\"600\" border=\"0\" hspace=\"0\" vspace=\"0\" style=\"display: block; vertical-align: top; width: 600px\" /></a></td>\n </tr>\n \n </tbody>\n </table>\n </td>\n </tr>\n \n \n <tr>\n <td>\n <table bgcolor=\"#FEBDF1\" class=\"x_1988524411full-width\" align=\"center\" width=\"600\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 600px; background-color: rgb(254, 189, 241)\">\n <tbody>\n <tr>\n <td class=\"x_1988524411dark-bg\" style=\"background-color: rgb(255, 255, 255)\" bgcolor=\"#FFFFFF\">\n <table align=\"center\" class=\"x_1988524411email-width\" width=\"500\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 500px\">\n <tbody>\n \n \n <tr>\n <td class=\"x_1988524411head-text x_1988524411dark-text\" style=\"color: rgb(44, 44, 44); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 18px; line-height: 26px; padding-top: 60px\">Felicita el año nuevo o da las gracias por el trabajo bien hecho <br />a tus clientes, empleados y amigos con esta plantilla gratuita de Premiere Pro del diseñador de plantillas de Adobe Stock Wavebreak Media.</td>\n </tr>\n <tr>\n <td style=\"color: rgb(20, 115, 230); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 15px; line-height: 40px; padding-top: 40px\"> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-info.mail.adobe.com/r/?id=hc571f9d8,fa3ca400,be2a61b5&e=cDE9UEMxUFFIUUc&s=OzbMIF2IYExy9wirbKrH43T3Q90UVCV5g9AObKMtjXU\" style=\"color: rgb(255, 255, 255); line-height: 40px; text-align: left\"><div class=\"x_1988524411mktoText\" align=\"left\" id=\"x_1988524411ADO10871-e\" style=\"font-family: adobe-clean, Helvetica, Arial, sans-serif; font-size: 14px; font-weight: 700; background-color: rgb(20, 115, 230); width: 240px; text-align: center; color: rgb(255, 255, 255); line-height: 40px\"><strong>Descargar la plantilla gratuita</strong></div></a> </td>\n </tr>\n </tbody>\n </table>\n </td>\n </tr>\n </tbody>\n </table>\n </td>\n </tr>\n <tr>\n <td class=\"x_1988524411darkbg\">\n <table class=\"x_1988524411email-width\" align=\"center\" width=\"500\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 500px\"><tbody><tr>\n <td style=\"padding-top: 100px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-info.mail.adobe.com/r/?id=hc571f9d8,fa3ca400,be2a61b6&e=cDE9UExIUlE4OEQ&s=McENLPh2xX3EIEm9km-0YMH-_9CEHgl6D9l-abdQ5ls\" style=\"color: rgb(0, 0, 0)\"><img class=\"x_1988524411mobile-image\" alt=\"Crea movimientos con plantillas de máxima calidad\" src=\"https://landing.adobe.com/content/dam/landing/uploads/2022/emea/assets/images/marquee/6389c49d0017955b3415deed2fdb868e_EN_EM1_pod1_desktop_2x.jpg\" width=\"500\" border=\"0\" hspace=\"0\" vspace=\"0\" style=\"color: rgb(0, 0, 0); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 22px; line-height: 100px; display: block; vertical-align: top; width: 500px\" /></a></td>\n </tr>\n <tr>\n <td class=\"x_1988524411darkm\" valign=\"top\" style=\"color: rgb(44, 44, 44); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 20px; line-height: 26px; vertical-align: top; padding-top: 40px\"><strong>Crea movimientos con plantillas de máxima calidad</strong></td>\n </tr>\n <tr>\n <td style=\"color: rgb(44, 44, 44); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 18px; line-height: 26px; padding-top: 16px\" class=\"x_1988524411padr-0 x_1988524411darkm\">Da vida a tus proyectos con tipografías y filtros únicos, entre <br />otros muchos elementos. Explora tu nueva galería de plantillas de referencia.</td>\n </tr>\n <tr>\n <td align=\"left\" style=\"font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 18px; line-height: 26px; padding-top: 30px; padding-bottom: 100px; font-size: 18px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-info.mail.adobe.com/r/?id=hc571f9d8,fa3ca400,be2a61b7&e=cDE9UExIUlE4OEQ&s=VfE962h_KBqFp3QfTKhkz4Kyx5vt1pm1QblZHqJQNvY\" style=\"text-align: left; text-decoration: none; color: rgb(20, 115, 230)\"><strong>Ver plantillas de Premiere Pro</strong></a></td>\n </tr></tbody></table> </td>\n \n </tr>\n \n<tr>\n <td>\n <table class=\"x_1988524411full-width\" align=\"center\" width=\"600\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 600px\">\n <tbody>\n \n \n \n \n <tr>\n <td class=\"x_1988524411dark-bg\" style=\"padding-bottom: 60px\">\n <table class=\"x_1988524411email-width\" align=\"center\" width=\"500\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 500px\">\n <tbody>\n <tr><td class=\"x_1988524411pod6-bg\" bgcolor=\"#88B3C7\" width=\"500\" valign=\"top\" style=\"background-size: cover; background-repeat: no-repeat; background-position: center\" id=\"background-image_url_12\"><div>\n <table class=\"x_1988524411full-width\" align=\"center\" width=\"500\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 500px\">\n <tbody>\n <tr>\n \n <td class=\"x_1988524411m1-spacer\" style=\"width: 50px\"></td>\n<td style=\"\" align=\"left\" class=\"x_1988524411pod-content\">\n <table align=\"left\" width=\"244\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 244px\" class=\"x_1988524411full-width\">\n \n <tbody><tr>\n <td class=\"x_1988524411pad1-mob x_1988524411dark-text\" align=\"left\" style=\"font-size: 18px; line-height: 26px; color: rgb(116, 119, 122); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; padding-top: 50px\"><strong>Consigue 3 vídeos en HD gratuitos de Adobe Stock.</strong></td>\n </tr>\n <tr>\n <td class=\"x_1988524411pad2-mob\" style=\"padding-top: 35px; padding-bottom: 55px\"> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-info.mail.adobe.com/r/?id=hc571f9d8,fa3ca400,be2a61b8&e=cDE9UFRZVFBaU0I&s=_A0bxPbnKw3bunp1VOjWei0-VBCuZa2RXc0wSci7Ibg\" class=\"x_1988524411btn1\" style=\"font-family: adobe-clean, sans-serif; color: rgb(255, 255, 255); font-size: 16px; line-height: 20px; font-weight: 600; padding: 10px 0; text-decoration: none; width: 220px; text-align: center; background: rgb(20, 115, 230)\">Ahorra un 80 % en vídeos</a> </td>\n </tr>\n </tbody></table></td>\n </tr>\n </tbody>\n </table>\n </div></td>\n </tr>\n \n </tbody></table>\n </td>\n </tr>\n </tbody>\n </table>\n </td>\n </tr>\n <tr>\n <td>\n <table class=\"x_1988524411full-width\" width=\"600px\" bgcolor=\"#E4E4E4\" style=\"background-color: rgb(228, 228, 228); width: 600px\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n <tbody>\n <tr>\n <td style=\"color: rgb(0, 0, 0); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 15px; line-height: 20px\"><img class=\"x_1988524411mobile-image\" alt=\"Creativity for all.\" src=\"https://landing.adobe.com/dam/2020/images/ctir-10633e.en.cc-jun-2020-paid-em.1200x60.jpg\" width=\"600\" border=\"0\" hspace=\"0\" vspace=\"0\" style=\"color: rgb(0, 0, 0); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 15px; line-height: 20px; display: block; vertical-align: top\" /></td>\n </tr>\n <tr>\n <td bgcolor=\"#F5F5F5\" style=\"background-color: rgb(245, 245, 245)\">\n <table class=\"x_1988524411email-width\" align=\"center\" width=\"500\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 500px\">\n <tbody>\n <tr>\n <td valign=\"top\" style=\"padding-top: 50px\">\n <table align=\"left\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n <tbody>\n <tr>\n <td valign=\"top\" style=\"color: rgb(235, 16, 0); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 12px; line-height: 18px; padding-bottom: 0\" class=\"x_1988524411block\"><img class=\"x_1988524411padb-50\" alt=\"Adobe\" src=\"https://landing.adobe.com/dam/global/images/adobe-logo.classic.160x222.png\" width=\"30\" border=\"0\" hspace=\"0\" vspace=\"0\" style=\"color: rgb(235, 16, 0); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 12px; line-height: 18px; display: block; vertical-align: top\" /></td>\n <td valign=\"middle\" align=\"right\" style=\"color: rgb(235, 16, 0); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 12px; line-height: 18px; padding-bottom: 0; text-align: right\" class=\"x_1988524411block\">\n <table class=\"x_1988524411social\" align=\"right\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: auto\">\n <tbody><tr>\n <td style=\"color: rgb(149, 149, 149); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 12px; line-height: 21px; padding-bottom: 50px; padding-top: 10px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-info.mail.adobe.com/r/?id=hc571f9d8,fa3ca400,be2a60e0\"><img alt=\"Instagram\" src=\"https://landing.adobe.com/dam/global/images/social/instagram.959595.png\" width=\"17\" height=\"17\" border=\"0\" hspace=\"0\" vspace=\"0\" style=\"display: block; vertical-align: top\" /></a></td>\n \n <td width=\"36\" style=\"width: 36px\"></td>\n \n <td style=\"color: rgb(149, 149, 149); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 12px; line-height: 21px; padding-bottom: 50px; padding-top: 10px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-info.mail.adobe.com/r/?id=hc571f9d8,fa3ca400,be2a60e1\"><img alt=\"Pinterest\" src=\"https://landing.adobe.com/dam/global/images/social/pinterest.959595.png\" width=\"17\" height=\"17\" border=\"0\" hspace=\"0\" vspace=\"0\" style=\"display: block; vertical-align: top\" /></a></td>\n <td width=\"36\" style=\"width: 36px\"></td>\n <td style=\"color: rgb(149, 149, 149); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 12px; line-height: 21px; padding-bottom: 50px; padding-top: 10px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-info.mail.adobe.com/r/?id=hc571f9d8,fa3ca400,be2a60e2\"><img alt=\"YouTube\" src=\"https://landing.adobe.com/dam/global/images/social/youtube.959595.png\" width=\"21\" height=\"17\" border=\"0\" hspace=\"0\" vspace=\"0\" style=\"display: block; vertical-align: top\" /></a></td>\n </tr>\n </tbody></table>\n </td>\n </tr>\n </tbody>\n </table>\n </td>\n </tr>\n </tbody>\n </table>\n <table class=\"x_1988524411email-width\" align=\"center\" width=\"500\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 500px\">\n <tbody>\n <tr>\n <td class=\"x_1988524411legal\" style=\"color: rgb(149, 149, 149); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 11px; line-height: 18px; padding-top: 0; padding-bottom: 100px\">Los servicios de Adobe, como Adobe Creative Cloud, se encuentran disponibles únicamente para usuarios mayores de 13 años. El uso de los servicios y las aplicaciones de Adobe requiere la aceptación de todas las <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-info.mail.adobe.com/r/?id=hc571f9d8,fa3ca400,be2a60e3\" style=\"color: rgb(149, 149, 149)\">Condiciones de uso</a> aplicables y la <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-info.mail.adobe.com/r/?id=hc571f9d8,fa3ca400,be2a60e4\" style=\"color: rgb(149, 149, 149)\">Política de privacidad de Adobe</a>.<p id=\"x_1988524411reg_foot\">Adobe, el logotipo de Adobe, Creative Cloud, el logotipo de Creative Cloud y Document Cloud son marcas registradas o marcas comerciales de Adobe en los Estados Unidos y/o en otros países.<br /><br />\n Esta no es una lista completa de las marcas comerciales de Adobe. Para obtener una lista completa, consulte el <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-info.mail.adobe.com/r/?id=hc571f9d8,fa3ca400,be2a60e5\" style=\"color: rgb(149, 149, 149); text-decoration: underline\"> Directrices de marcas comerciales de Adobe</a>. Todas las demás marcas comerciales son propiedad de sus respectivos dueños.<br /><br />\n Este es un correo de marketing de Adobe Systems Software Ireland Limited, 4‑6 Riverwalk, Citywest Business Park, Dublín 24, Irlanda.<br /><br />\n Haga clic aquí para <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"TEXT-DECORATION: underline; COLOR: rgb(161, 161, 161)\" href=\"https://t-info.mail.adobe.com/r/?id=hc571f9d8,fa3ca400,be2a60e6&e=cDE9JTQwTG1zVHE5TFpsMFZqZlJYdzFFb1VmJTJGb01uclpicmN5U01LOWxpbkJnTUV3JTNEJnAyPSZsb2M9ZXMmcDM9MjI&s=ZZsSb89Fpbe4KopZXVkzM1PHitEcwmP8CtsF3lTV0ag\" class=\"x_1988524411opt_out\">cancelar su suscripción</a> o envíe una solicitud de cancelación de suscripción a la dirección postal anterior. Consulte la <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-info.mail.adobe.com/r/?id=hc571f9d8,fa3ca400,be2a60e7\" style=\"color: rgb(149, 149, 149); text-decoration: underline\">Política de privacidad de Adobe</a>.<br /><br />\n Para asegurarse de que se entrega el mensaje de correo electrónico, añada <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-info.mail.adobe.com/r/?id=hc571f9d8,fa3ca400,be2a60e8\" style=\"color: rgb(149, 149, 149); text-decoration: underline\">mail@mail.adobe.com</a> a su libreta de direcciones, contactos o lista de remitentes seguros.<br /><br />\n No responda a este mensaje. Para ponerse en contacto con Adobe, vea las opciones <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-info.mail.adobe.com/r/?id=hc571f9d8,fa3ca400,be2a60e9\" style=\"color: rgb(149, 149, 149); text-decoration: underline\">en línea</a>.<br /><br />\n Oficina registrada: Adobe Systems Software Ireland Limited, 4‑6 Riverwalk, Citywest Business Park, Dublín 24, Irlanda. Número de registro: 344992</p><span class=\"x_1988524411web\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-info.mail.adobe.com/r/?id=hc571f9d8,fa3ca400,be2a60ea&e=cDE9JTQwVHVVMTJXc215Y0tPQ0piOEVoclNiTkMyRU00a0FUVFRSQXExSWs1eURlMCUzRA&s=mukJVYZeIvvncKObtdSO3wVcChd2t3aFsbpVdLxzYcg\" style=\"color: rgb(149, 149, 149); text-decoration: underline\">Leer online</a></span></td>\n </tr>\n </tbody>\n </table>\n </td>\n </tr>\n </tbody>\n </table>\n </td>\n </tr>\n </tbody>\n </table>\n </td>\n </tr>\n </tbody>\n </table>\n\n\n</div>\n\n\n<img height=\"0\" width=\"0\" alt=\"\" src=\"https://t-info.mail.adobe.com/r/?id=hc571f9d8,fa3ca400,1\" /><img height=\"0\" width=\"0\" alt=\"\" src=\"https://adobe.demdex.net/event?c_syncplacement=email&d_cid=813%0174F70A2062B2DDCD0A495CAE\" /></div>",
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