#2768 · RV: Fashioinist -> emails from Brownie
ID interno: 10918000000776805
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
ServiceDesk Brownie
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
Ecommerce
Request Type
Incidencia
Creado
20/12/22, 10:40
Resuelto
—
Actualizado
22/12/22, 13:52
Asignado
—
Respondido
Dec 20, 2022 12:07 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Hola @Soporte,
Nos contactan desde call center ya que desde hace unos días los mensajes del formulario salen de forma distinta.
Añado al hilo el mail que nos envían para que podáis revisarlo.
Mil gracias,
|
Paula Camara Martinez |
C/ Castanyer 29 |
|
|
|
|
La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
|
De: Mario Lurbe <mario.lurbe@webhelp.com>
Enviado el: lunes, 19 de diciembre de 2022 15:32
Para: Paula Camara Martinez <paula.c.martinez@browniespain.com>
Asunto: Fw: Fashioinist -> emails from Brownie
Webhelp Classified - Confidential
Saludos
From: Janco Huiden <janco@realconnections.nl>
Sent: Monday, December 19, 2022 2:21 PM
To: Mario Lurbe <mario.lurbe@webhelp.com>; Rob van den Boogaard <rob@gec.digital>; Diego Avila <diego.avila@webhelp.com>
Cc: Christian Aneas <christian@realconnections.nl>
Subject: RE: Fashioinist -> emails from Brownie
Webhelp Classified - Confidential
*** CAUTION: This email was sent from an EXTERNAL source. Review content and sender before clicking links or opening attachments. ***
Hi Rob, Mario,
For context, here is a snippet of earlier conversation on this problem:
What needs to be done here by the Brownie IT-team, or the team responsible for setting up and/or forwarding the webform, is the following:
They will need to adjust the ‘reply-to’ value to be the customer name. At this moment, the reply-to name value is set at Brownie Spain as default in the webform, therefore the wrong name is pushed to Zendesk.
Adjusting this is the quickest way to fix this, however, I see that the current Brownie Webform has no ‘name’ field: https://www.browniespain.com/es/es/contacto. This will need to be added.
If this is not possible we will have to set-up an API-call through which we correct the name, however this can’t be done in one day unfortunately. Alternatively, we could start using a Zendesk-form instead of the current
form.
Fortunately, the emailaddress of the customer is correctly set-up, so responses in Zendesk do get sent to the customer.
Untill the name is edited, agents will need to adjust the name of the customer at hand. Please find the image below to see where this is done
|
Resolución
solicitud creada en Jira
JSON crudo (detalle completo)
{
"id": "10918000000776805",
"sla": null,
"mode": {
"id": "10918000000008033",
"name": "E-Mail",
"internal_name": "E-Mail"
},
"site": {
"id": "10918000000168026",
"name": "CENTRAL",
"deleted": false,
"is_default": false
},
"tags": [],
"group": {
"id": "10918000000190188",
"name": "ServiceDesk Brownie",
"site": {
"id": "10918000000168026"
},
"deleted": false
},
"level": {
"id": "10918000000168252",
"name": "Nivel 1 - Primera Respuesta"
},
"assets": [],
"impact": {
"id": "10918000000009652",
"name": "Afecta al usuario"
},
"is_fcr": false,
"status": {
"id": "10918000000085001",
"name": "Cancelada",
"color": "#cacaca",
"stop_timer": false,
"in_progress": false,
"internal_name": "Canceled"
},
"is_read": true,
"subject": "RV: Fashioinist -> emails from Brownie",
"urgency": {
"id": "10918000000009529",
"name": "Alta"
},
"category": null,
"email_cc": [
"jana.uria@browniespain.com"
],
"email_to": [
"soporte@browniespain.com"
],
"priority": {
"id": "10918000000008169",
"name": "Normal",
"color": "#006600"
},
"template": {
"id": "10918000000008023",
"name": "Incidencia",
"image": "incident-icon",
"layouts": [
{
"id": "10918000000102032",
"name": "requester_layout"
},
{
"id": "10918000000102034",
"name": "technician_layout"
}
],
"comments": "Interrupción o reducción de la calidad no planificada del Servicio",
"inactive": false,
"workflow": null,
"has_tasks": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"checklists": [],
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"is_default": true,
"sort_index": "1",
"user_groups": [],
"created_time": {
"value": "1169631000000",
"display_value": "Jan 24, 2007 10:30 AM"
},
"has_checklists": false,
"has_user_group": false,
"support_groups": [],
"template_fields": [
{
"name": "email_ids_to_notify",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "request_type",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "mode",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "urgency",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "group",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "level",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "resolution.content",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": false,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "impact",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "technician",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "priority",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char2",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "status",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "email_ids_to_notify",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
}
],
"service_category": null,
"last_updated_time": {
"value": "1747822830943",
"display_value": "May 21, 2025 12:20 PM"
},
"show_to_requester": true,
"task_configuration": {
"trigger_after_approved": false,
"trigger_after_creation": false,
"allow_requester_to_view": false,
"allow_requester_to_select": false
},
"is_service_template": false,
"reference_templates": []
},
"workflow": null,
"email_bcc": [],
"has_draft": false,
"has_notes": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"requester": {
"id": "10918000000265835",
"name": "Paula Camara Martinez",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": null,
"email_id": "paula.c.martinez@browniespain.com",
"sms_mail": null,
"job_title": null,
"last_name": "Camara Martinez",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": {
"id": "10918000000174593",
"name": "Ecommerce",
"site": {
"id": "10918000000794001"
}
},
"first_name": "Paula",
"user_scope": "internal_user",
"employee_id": "paula.c.martinez",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"department": {
"id": "10918000000174889",
"name": "Ecommerce",
"site": {
"id": "10918000000168026"
}
},
"display_id": "2768",
"is_overdue": false,
"is_trashed": false,
"message_id": "<AM0P195MB05799E0F8F4F8C00B54E6794A2EA9@AM0P195MB0579.EURP195.PROD.OUTLOOK.COM>",
"resolution": {
"content": "<div class=\"personalize-wrapper\" style=\"font-family: "trebuchet ms", arial, helvetica, sans-serif, sans-serif; font-size: 13px\"> <div>solicitud creada en Jira</div> </div>",
"submitted_by": {
"id": "10918000000167018",
"name": "Edwin Martinez",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": "680658288",
"email_id": "edwin.martinez@browniespain.com",
"sms_mail": null,
"job_title": "Retail Project Operations",
"last_name": "Martinez",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20083566992&t=user&height=60&width=60",
"department": {
"id": "10918000000174683",
"name": "IT",
"site": {
"id": "10918000000794001"
}
},
"first_name": "Edwin",
"user_scope": "internal_user",
"employee_id": "emartinez",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"submitted_on": {
"value": "1671717147528",
"display_value": "Dec 22, 2022 02:52 PM"
}
},
"technician": null,
"udf_fields": {
"udf_char2": "Remoto",
"udf_char3": null
},
"attachments": [],
"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\" zm_-4960723945981931290_parse_8921130759397421585\">\n<div class=\"x_-1720033886WordSection1\">\n<p class=\"MsoNormal\"><span style=\"\">Hola <a target=\"_blank\" rel=\"noopener noreferrer\" id=\"x_-1720033886OWAAM63B07452CDA7450C8CAD49472DF2B5F2\" href=\"mailto:soporte@browniespain.com\">\n<span style=\"font-family: Calibri, sans-serif; text-decoration: none\">@Soporte</span></a>,</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Nos contactan desde call center ya que desde hace unos días los mensajes del formulario salen de forma distinta.</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Añado al hilo el mail que nos envían para que podáis revisarlo.</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Mil gracias, </span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<div>\n<p><span style=\"font-size: 10pt; font-family: Arial, sans-serif\"> </span></p>\n<p><span style=\"font-size: 10pt; font-family: Arial, sans-serif\"> </span></p>\n<table class=\"x_-1720033886MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width: 375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width: 172.5pt; padding: 0cm 0cm 0cm 0cm\">\n<p><strong><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\">Paula Camara Martinez</span></strong><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\"><br />\n</span><span style=\"font-size: 8pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\">Técnico de Operaciones Online & Customer Service</span><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\"><br />\n<br />\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; text-decoration: none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width: 0.1916in; height: 0.1916in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=438748&ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; text-decoration: none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width: 0.1916in; height: 0.1916in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=438749&ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; text-decoration: none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width: 0.1916in; height: 0.1916in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=438750&ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; text-decoration: none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width: 0.1916in; height: 0.1916in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=438751&ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width: 202.5pt; border: none; border-left: solid rgb(61, 61, 63) 1pt; padding: 0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\">C/ Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color: rgb(155, 155, 155)\">www.browniespain.com</span></a>\n</span><span style=\"font-size: 9pt; font-family: Arial, sans-serif\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width: 375pt; padding: 0cm 0cm 0cm 0cm\">\n<p><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&utm_source=email_signature&utm_medium=banner\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; text-decoration: none\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width: 3.9083in; height: 1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=438752&ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: Arial, sans-serif\"> \n </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.cepyme500.com/empresa/1566\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; text-decoration: none\"><img border=\"0\" width=\"82\" height=\"83\" style=\"width: 0.8583in; height: 0.8666in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=438753&ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: Arial, sans-serif\"> </span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width: 375pt; padding: 0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"text-align: justify\"><span style=\"font-size: 6pt; font-family: Arial, sans-serif; color: rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial\n y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos\n exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo\n su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje\n al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva\n el mensaje original a la dirección arriba mencionada.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<div>\n<div style=\"border: none; border-top: solid rgb(225, 225, 225) 1pt; padding: 3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b>De:</b> Mario Lurbe <mario.lurbe@webhelp.com> <br />\n<b>Enviado el:</b> lunes, 19 de diciembre de 2022 15:32<br />\n<b>Para:</b> Paula Camara Martinez <paula.c.martinez@browniespain.com><br />\n<b>Asunto:</b> Fw: Fashioinist -> emails from Brownie </p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p align=\"center\" style=\"margin: 5pt; text-align: center\"><span style=\"font-size: 10pt; color: black\">Webhelp Classified - Confidential</span></p>\n<p class=\"MsoNormal\"> </p>\n<div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black; background: white\">Saludos</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\"> </span></p>\n</div>\n<div class=\"MsoNormal\" align=\"center\" style=\"text-align: center\">\n<hr />\n</div>\n<div id=\"x_-1720033886divRplyFwdMsg\">\n<p class=\"MsoNormal\"><b><span style=\"color: black\">From:</span></b><span style=\"color: black\"> Janco Huiden <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:janco@realconnections.nl\">janco@realconnections.nl</a>><br />\n<b>Sent:</b> Monday, December 19, 2022 2:21 PM<br />\n<b>To:</b> Mario Lurbe <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:mario.lurbe@webhelp.com\">mario.lurbe@webhelp.com</a>>; Rob van den Boogaard <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:rob@gec.digital\">rob@gec.digital</a>>; Diego Avila <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:diego.avila@webhelp.com\">diego.avila@webhelp.com</a>><br />\n<b>Cc:</b> Christian Aneas <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:christian@realconnections.nl\">christian@realconnections.nl</a>><br />\n<b>Subject:</b> RE: Fashioinist -> emails from Brownie </span></p>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>\n<div>\n<p align=\"center\" style=\"margin: 5pt; text-align: center\"><span lang=\"NL\" style=\"font-size: 10pt; color: black\">Webhelp Classified - Confidential</span></p>\n<p class=\"MsoNormal\"><span lang=\"NL\"> </span></p>\n<div>\n<p><strong><span lang=\"NL\" style=\"font-size: 10pt; font-family: Arial, sans-serif; color: rgb(204, 50, 98)\">*** CAUTION: This email was sent from an EXTERNAL source. Review content and sender before clicking links or opening attachments. ***</span></strong><span lang=\"NL\"></span></p>\n<div>\n<div>\n<p class=\"x_-1720033886xmsonormal\"><span lang=\"NL\">Hi Rob, Mario,</span></p>\n<p class=\"x_-1720033886xmsonormal\"><span lang=\"NL\"> </span></p>\n<p class=\"x_-1720033886xmsonormal\"><span>For context, here is a snippet of earlier conversation on this problem:</span><span lang=\"NL\"></span></p>\n<p class=\"x_-1720033886xmsonormal\"><span> </span><span lang=\"NL\"></span></p>\n<p class=\"x_-1720033886xmsonormal\"><span>What needs to be done here by the Brownie IT-team, or the team responsible for setting up and/or forwarding the webform, is the following:\n</span><span lang=\"NL\"></span></p>\n<p class=\"x_-1720033886xmsonormal\"><span>They will need to adjust the ‘reply-to’ value to be the customer name. At this moment, the reply-to name value is set at Brownie Spain as default in the webform, therefore the wrong name is pushed to Zendesk.\n</span><span lang=\"NL\"></span></p>\n<p class=\"x_-1720033886xmsonormal\"><span>Adjusting this is the quickest way to fix this, however, I see that the current Brownie Webform has no ‘name’ field:\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.browniespain.com%2Fes%2Fes%2Fcontacto&data=05%7C01%7Cmario.lurbe%40webhelp.com%7C1a57606f53e8425c86e408dae1c40119%7C289dae10af474873b9a02fc36e69cf2f%7C0%7C1%7C638070529196315980%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000%7C%7C%7C&sdata=0H6yyKEAnQiA2NHvwRYlboS5CKWnWRt1nIwaxfqxDUk%3D&reserved=0\">\nhttps://www.browniespain.com/es/es/contacto</a>. This will need to be added.</span><span lang=\"NL\"></span></p>\n<p class=\"x_-1720033886xmsonormal\"><span>If this is not possible we will have to set-up an API-call through which we correct the name, however this can’t be done in one day unfortunately. Alternatively, we could start using a Zendesk-form instead of the current\n form.</span><span lang=\"NL\"><img border=\"0\" width=\"605\" height=\"617\" style=\"width: 6.3in; height: 6.425in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=438754&ACTION=FILE\" alt=\"Graphical user interface, text, application, email\n\nDescription automatically generated\" /></span><span lang=\"NL\"></span></p>\n<p class=\"x_-1720033886xmsonospacing\"><span> </span><span lang=\"NL\"></span></p>\n<p class=\"x_-1720033886xmsonospacing\"><span>Fortunately, the emailaddress of the customer is correctly set-up, so responses in Zendesk do get sent to the customer.</span><span lang=\"NL\"></span></p>\n<p class=\"x_-1720033886xmsonospacing\"><span> </span><span lang=\"NL\"></span></p>\n<p class=\"x_-1720033886xmsonospacing\"><span>Untill the name is edited, agents will need to adjust the name of the customer at hand. Please find the image below to see where this is done</span><span lang=\"NL\"></span></p>\n<p class=\"x_-1720033886xmsonospacing\"><span> </span><span lang=\"NL\"></span></p>\n<p class=\"x_-1720033886xmsonospacing\"><span><img border=\"0\" width=\"605\" height=\"278\" style=\"width: 6.3in; height: 2.8916in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=438755&ACTION=FILE\" alt=\"Graphical user interface, text, application, email\n\nDescription automatically generated\" /></span><span lang=\"NL\"></span></p>\n<p class=\"x_-1720033886xmsonormal\"><span> </span><span lang=\"NL\"></span></p>\n<p class=\"x_-1720033886xmsonormal\"><span> </span><span lang=\"NL\"></span></p>\n<div>\n<div>\n<table class=\"x_-1720033886MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"width: 100%\">\n<tbody>\n<tr>\n<td valign=\"top\" style=\"padding: 0cm 0cm 0cm 0cm\">\n<table class=\"x_-1720033886MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"width: 100%\">\n<tbody>\n<tr>\n<td valign=\"top\" style=\"padding: 0cm 0cm 0cm 0cm\">\n<table class=\"x_-1720033886MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td valign=\"top\" style=\"padding: 0cm 0cm 0cm 0cm\"></td>\n</tr>\n<tr>\n<td valign=\"top\" style=\"padding: 0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><span style=\"color: rgb(0, 0, 1)\">Met vriendelijke groet,</span><span style=\"font-size: 1pt; font-family: remialcxesans, serif; color: white\"></span><span style=\"color: rgb(0, 0, 1)\"></span></p>\n</td>\n</tr>\n<tr>\n<td valign=\"top\" style=\"padding: 0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><span style=\"color: rgb(0, 0, 1)\"> </span></p>\n</td>\n</tr>\n<tr>\n<td valign=\"top\" style=\"padding: 0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><span style=\"color: rgb(0, 0, 1)\">Janco Huiden</span></p>\n</td>\n</tr>\n<tr>\n<td valign=\"top\" style=\"padding: 0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><span style=\"font-size: 8.5pt; color: rgb(159, 155, 155)\">Cloud Specialist</span></p>\n</td>\n</tr>\n<tr>\n<td valign=\"top\" style=\"padding: 0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><span style=\"color: rgb(0, 0, 1)\"> <a target=\"_blank\" rel=\"noopener noreferrer\"><strong><span style=\"font-family: Calibri, sans-serif; color: rgb(0, 0, 1); font-weight: normal; text-decoration: none\">+31(0)850653400</span></strong></a></span></p>\n</td>\n</tr>\n<tr>\n<td valign=\"top\" style=\"padding: 0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><span style=\"color: rgb(0, 0, 1)\"> </span></p>\n</td>\n</tr>\n<tr>\n<td valign=\"top\" style=\"padding: 0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.realconnections.nl%2F&data=05%7C01%7Cmario.lurbe%40webhelp.com%7C1a57606f53e8425c86e408dae1c40119%7C289dae10af474873b9a02fc36e69cf2f%7C0%7C1%7C638070529196315980%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000%7C%7C%7C&sdata=u6txAEpt4Wuj85zDBi6mP8VnLjIvh9pR3FQcyM1BuUA%3D&reserved=0\"><span style=\"font-size: 1pt; text-decoration: none\"><img border=\"0\" width=\"150\" height=\"34\" style=\"width: 1.5666in; height: 0.35in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=438756&ACTION=FILE\" alt=\"RealConnections logo purple\" /></span></a><span style=\"font-size: 1pt; color: rgb(0, 0, 1)\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td valign=\"top\" style=\"padding: 0cm 0cm 0cm 0cm\"></td>\n</tr>\n<tr>\n<td valign=\"top\" style=\"padding: 0cm 0cm 0cm 0cm\">\n<table class=\"x_-1720033886MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td style=\"padding: 0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><span style=\"font-size: 1pt\"> </span></p>\n</td>\n<td style=\"padding: 0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><span style=\"font-size: 1pt\"> </span></p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div style=\"border: none; border-top: solid rgb(225, 225, 225) 1pt; padding: 3pt 0cm 0cm 0cm\">\n<p class=\"x_-1720033886xmsonormal\"><span lang=\"NL\"> </span></p>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>",
"display_key": {
"value": "2768",
"display_value": "2768"
},
"due_by_time": null,
"is_reopened": false,
"maintenance": null,
"subcategory": null,
"created_time": {
"value": "1671532837086",
"display_value": "Dec 20, 2022 11:40 AM"
},
"deleted_time": null,
"is_escalated": false,
"request_type": {
"id": "10918000000010007",
"name": "Incidencia"
},
"time_elapsed": "0",
"assigned_time": null,
"resolved_time": null,
"completed_time": null,
"responded_time": {
"value": "1671534475066",
"display_value": "Dec 20, 2022 12:07 PM"
},
"approval_status": null,
"has_attachments": false,
"unreplied_count": 3,
"last_updated_time": {
"value": "1671717147528",
"display_value": "Dec 22, 2022 02:52 PM"
},
"linked_to_request": null,
"is_service_request": false,
"completed_by_denial": false,
"email_ids_to_notify": [
"jana.uria@browniespain.com"
],
"has_linked_requests": false,
"notification_status": "REQ_REPLY",
"cancel_flag_comments": null,
"cancellation_requested": false,
"is_first_response_overdue": false,
"request_template_task_ids": [],
"workflow_instance_details": null,
"entity_instance_properties": [],
"first_response_due_by_time": null,
"request_template_checklist_ids": []
}