#2512 · RE: Call main offices
ID interno: 10918000000732025
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
Tiendas
Request Type
Incidencia
Creado
8/12/22, 10:45
Resuelto
—
Actualizado
9/12/22, 9:34
Asignado
—
Respondido
Dec 9, 2022 10:34 AM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Hola, parece que todo ya funciona normal!! se ha ido el simbolo de la bateria del Tpv.
Gracias !!
De : Valentine <valentine@browniespain.com>
Envoyé : jeudi 8 décembre 2022 11:44
À : Valentine <valentine@browniespain.com>
Objet : RE: Call main offices
Envoyé : jeudi 8 décembre 2022 11:44
À : Valentine <valentine@browniespain.com>
Objet : RE: Call main offices
Hola, parece que ya todo funciona normal!!!!
De : Valentine <valentine@browniespain.com>
Envoyé : jeudi 8 décembre 2022 10:55
À : IT <it@browniespain.com>
Cc : Elena Framis <elenaframis@browniespain.com>
Objet : RE: Call main offices
Envoyé : jeudi 8 décembre 2022 10:55
À : IT <it@browniespain.com>
Cc : Elena Framis <elenaframis@browniespain.com>
Objet : RE: Call main offices
Hola Edwin, todavia no nos lo han arreglado, en principio hoy el tecnico del printemps nos lo intentara resolver.
He arreglado el tema de internet (que tampoco nos funcionaba ayer) y la caja sigue funcionando lenta.
Te dejo mi telefono +34639054058
Gracias,
PILAR
De : IT <it@browniespain.com>
Envoyé : mercredi 7 décembre 2022 11:48
À : Valentine <valentine@browniespain.com>
Objet : RE: Call main offices
Envoyé : mercredi 7 décembre 2022 11:48
À : Valentine <valentine@browniespain.com>
Objet : RE: Call main offices
Hola Pilar
Me puedes confirmar que habeis hablado con Printemps y habeis arreglado el telefono?
un saludo
Edwin
De: Valentine <valentine@browniespain.com>
Enviado: martes, 6 de diciembre de 2022 11:18
Para: IT <it@browniespain.com>
Asunto: RE: Call main offices
Enviado: martes, 6 de diciembre de 2022 11:18
Para: IT <it@browniespain.com>
Asunto: RE: Call main offices
Hola Edwin, acabo de darme cuenta de que no nos funciona el telefono. Intento arreglarlo con
la gente del Printemps. Y también de que hoy es festivo en Espana asi que ya hablamos cuando puedas,
Gracias
Pilar SM La Valentine
De : IT <it@browniespain.com>
Envoyé : lundi 5 décembre 2022 11:38
À : Valentine <valentine@browniespain.com>
Cc : Elena Framis <elenaframis@browniespain.com>
Objet : Call main offices
Envoyé : lundi 5 décembre 2022 11:38
À : Valentine <valentine@browniespain.com>
Cc : Elena Framis <elenaframis@browniespain.com>
Objet : Call main offices
Hello
We have tried to call you several times to the phone number, we can't contact you
| 33491897511 |
Please, let me know at what time we can contact you?
Regards
Edwin
Resolución
La propia tienda nos comunico que todo funcionaba de nuevo OK, cancelo ticket, no tuvimos que realizar acciones al respecto.
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"name": "Tiendas",
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"message_id": "<DU0P195MB19567BDAD129AFF8C06D1FB8DC1D9@DU0P195MB1956.EURP195.PROD.OUTLOOK.COM>",
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"content": "<div class=\"personalize-wrapper\" style=\"font-family: "PT Sans", Arial, sans-serif; font-size: 13px\"> <div>La propia tienda nos comunico que todo funcionaba de nuevo OK, cancelo ticket, no tuvimos que realizar acciones al respecto.</div> </div>",
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"id": "10918000000166918",
"name": "Marc Giné",
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"id": "10918000000794001",
"name": "HQ",
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"email_id": "marc.gine@browniespain.com",
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"description": "\n\n\n<div dir=\"ltr\" class=\" zm_-6103348896752095737_parse_-9132366310130329673\">\n<div class=\"x_785292201elementToProof\"><span style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\">Hola, parece que todo ya funciona normal!! se ha ido el simbolo de la bateria del Tpv.</span></div>\n<div class=\"x_785292201elementToProof\"><span style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\"><br />\n</span></div>\n<div class=\"x_785292201elementToProof\"><span style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\">Gracias !!</span></div>\n<div id=\"x_785292201appendonsend\"></div>\n<hr style=\"width: 98%\" />\n<div id=\"x_785292201divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" style=\"font-size: 11pt\" color=\"#000000\"><b>De :</b> Valentine <valentine@browniespain.com><br />\n<b>Envoyé :</b> jeudi 8 décembre 2022 11:44<br />\n<b>À :</b> Valentine <valentine@browniespain.com><br />\n<b>Objet :</b> RE: Call main offices</font>\n<div> </div>\n</div>\n\n<div dir=\"ltr\">\n<div class=\"x_elementToProof\"><span style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\">Hola, parece que ya todo funciona normal!!!!</span></div>\n<div id=\"x_appendonsend\"></div>\n<hr style=\"width: 98%\" />\n<div id=\"x_divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" color=\"#000000\" style=\"font-size: 11pt\"><b>De :</b> Valentine <valentine@browniespain.com><br />\n<b>Envoyé :</b> jeudi 8 décembre 2022 10:55<br />\n<b>À :</b> IT <it@browniespain.com><br />\n<b>Cc :</b> Elena Framis <elenaframis@browniespain.com><br />\n<b>Objet :</b> RE: Call main offices</font>\n<div> </div>\n</div>\n\n<div dir=\"ltr\">\n<div class=\"x_x_elementToProof\" style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\">\nHola Edwin, todavia no nos lo han arreglado, en principio hoy el tecnico del printemps nos lo intentara resolver.</div>\n<div class=\"x_x_elementToProof\" style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\">\n<br />\n</div>\n<div class=\"x_x_elementToProof\" style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\">\nHe arreglado el tema de internet (que tampoco nos funcionaba ayer) y la caja sigue funcionando lenta.</div>\n<div class=\"x_x_elementToProof\" style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\">\n<br />\n</div>\n<div class=\"x_x_elementToProof\" style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\">\nTe dejo mi telefono +34639054058</div>\n<div class=\"x_x_elementToProof\" style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\">\n<br />\n</div>\n<div class=\"x_x_elementToProof\" style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\">\nGracias,</div>\n<div class=\"x_x_elementToProof\" style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\">\n<br />\n</div>\n<div class=\"x_x_elementToProof\" style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\">\nPILAR</div>\n<div id=\"x_x_appendonsend\"></div>\n<hr style=\"width: 98%\" />\n<div id=\"x_x_divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" color=\"#000000\" style=\"font-size: 11pt\"><b>De :</b> IT <it@browniespain.com><br />\n<b>Envoyé :</b> mercredi 7 décembre 2022 11:48<br />\n<b>À :</b> Valentine <valentine@browniespain.com><br />\n<b>Objet :</b> RE: Call main offices</font>\n<div> </div>\n</div>\n\n<div dir=\"ltr\">\n<div class=\"x_x_x_elementToProof\"><span style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\">Hola Pilar</span></div>\n<div class=\"x_x_x_elementToProof\"><span style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\"><br />\n</span></div>\n<div class=\"x_x_x_elementToProof\" style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\">\nMe puedes confirmar que habeis hablado con Printemps y habeis arreglado el telefono?</div>\n<div class=\"x_x_x_elementToProof\" style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\">\n<br />\n</div>\n<div class=\"x_x_x_elementToProof\" style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\">\nun saludo</div>\n<div class=\"x_x_x_elementToProof\" style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\">\nEdwin</div>\n<div id=\"x_x_x_appendonsend\"></div>\n<hr style=\"width: 98%\" />\n<div id=\"x_x_x_divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" color=\"#000000\" style=\"font-size: 11pt\"><b>De:</b> Valentine <valentine@browniespain.com><br />\n<b>Enviado:</b> martes, 6 de diciembre de 2022 11:18<br />\n<b>Para:</b> IT <it@browniespain.com><br />\n<b>Asunto:</b> RE: Call main offices</font>\n<div> </div>\n</div>\n\n<div dir=\"ltr\">\n<div class=\"x_x_x_x_elementToProof\"><span style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\">Hola Edwin, acabo de darme cuenta de que no nos funciona el telefono. Intento arreglarlo con\n la gente del Printemps. Y también de que hoy es festivo en Espana asi que ya hablamos cuando puedas,</span></div>\n<div class=\"x_x_x_x_elementToProof\"><span style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\"><br />\n</span></div>\n<div class=\"x_x_x_x_elementToProof\"><span style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\">Gracias</span></div>\n<div class=\"x_x_x_x_elementToProof\"><span style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\"><br />\n</span></div>\n<div class=\"x_x_x_x_elementToProof\"><span style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\">Pilar SM La Valentine</span></div>\n<div id=\"x_x_x_x_appendonsend\"></div>\n<hr style=\"width: 98%\" />\n<div id=\"x_x_x_x_divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" color=\"#000000\" style=\"font-size: 11pt\"><b>De :</b> IT <it@browniespain.com><br />\n<b>Envoyé :</b> lundi 5 décembre 2022 11:38<br />\n<b>À :</b> Valentine <valentine@browniespain.com><br />\n<b>Cc :</b> Elena Framis <elenaframis@browniespain.com><br />\n<b>Objet :</b> Call main offices</font>\n<div> </div>\n</div>\n\n<div dir=\"ltr\">\n<div class=\"x_x_x_x_x_elementToProof\"><span style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\">Hello</span></div>\n<div class=\"x_x_x_x_x_elementToProof\"><span style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\"><br />\n</span></div>\n<div class=\"x_x_x_x_x_elementToProof\"><span style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\">We have tried to call you several times to the phone number, we can't contact you </span></div>\n<div class=\"x_x_x_x_x_elementToProof\"><span style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\"><br />\n</span></div>\n<div class=\"x_x_x_x_x_elementToProof\"><span style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\">\n<table width=\"101\" class=\"x_x_x_x_x_ContentPasted0\" style=\"border-collapse: collapse; width: 76pt\">\n<tbody>\n<tr height=\"18\" class=\"x_x_x_x_x_ContentPasted0\" style=\"height: 13.8pt\">\n<td height=\"18\" class=\"x_x_x_x_x_xl66 x_x_x_x_x_ContentPasted0\" width=\"101\" style=\"padding-top: 1px; padding-right: 1px; padding-left: 1px; color: black; font-size: 10pt; font-family: Calibri, sans-serif; vertical-align: bottom; border: 0.5pt solid windowtext; white-space: nowrap; text-align: left; height: 13.8pt; width: 76pt\">\n33491897511</td>\n</tr>\n</tbody>\n</table>\n<br />\n</span></div>\n<div class=\"x_x_x_x_x_elementToProof\" style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\">\nPlease, let me know at what time we can contact you?</div>\n<div class=\"x_x_x_x_x_elementToProof\"><span style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\"><br />\n</span></div>\n<div class=\"x_x_x_x_x_elementToProof\" style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\">\nRegards</div>\n<div class=\"x_x_x_x_x_elementToProof\" style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)\">\nEdwin</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>",
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