#2482 · P1-Brownie capacity is at 80 percent
ID interno: 10918000000717069
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
ServiceDesk Brownie
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
6/12/22, 13:35
Resuelto
—
Actualizado
3/1/23, 14:22
Asignado
Dec 7, 2022 01:17 AM
Respondido
Jan 3, 2023 03:22 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Luis Boix
Descripción
|
Resolución
JSON crudo (detalle completo)
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"description": "\n \n \n \n \n\n\n \n\n \n\n \n\n \n\n\n\n\n<div class=\"x_418206068power-bi x_418206068ltr zm_7804769557409892708_parse_5173465613122740991\" dir=\"ltr\" style=\"width: 100%; min-width: 100%; padding: 0; color: rgb(17, 16, 15); font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; Margin: 0; text-align: left; font-size: 14px; line-height: 20px\">\n <div class=\"x_418206068preheader\" style=\"display: none; visibility: hidden; color: rgb(244, 244, 244); min-height: 0; width: 0; line-height: 1px; font-size: 1px; max-height: 0; max-width: 0; overflow: hidden\">Reduce your usage to maintain optimal performance. </div>\n <table class=\"x_418206068body\" style=\"border-spacing: 0; border-collapse: collapse; vertical-align: top; background: rgb(255, 255, 255); height: 100%; width: 100%; color: rgb(17, 16, 15); font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; Margin: 0; text-align: left; font-size: 14px; line-height: 20px\">\n <tbody><tr style=\"padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; text-align: left\">\n <td class=\"x_418206068float-center\" align=\"center\" valign=\"top\" style=\"border-collapse: collapse; vertical-align: top; color: rgb(17, 16, 15); font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; font-size: 14px; line-height: 20px; Margin: 0 auto; float: none; text-align: center\">\n <center class=\"x_418206068main-container\" style=\"width: 100%; min-width: 640px\">\n <table bgcolor=\"#ffffff\" align=\"center\" class=\"x_418206068float-center\" style=\"border-spacing: 0; border-collapse: collapse; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; Margin: 0 auto; float: none; text-align: center\">\n <tbody><tr style=\"padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; text-align: left\">\n <td style=\"border-collapse: collapse; vertical-align: top; color: rgb(17, 16, 15); font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; Margin: 0; text-align: left; font-size: 14px; line-height: 20px\">\n \n\n<table align=\"center\" class=\"x_418206068container x_418206068header-container x_418206068section\" style=\"border-spacing: 0; border-collapse: collapse; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; background: rgb(255, 255, 255); width: 640px; Margin: 0 auto; text-align: inherit\"><tbody><tr style=\"padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; text-align: left\"><td style=\"border-collapse: collapse; vertical-align: top; color: rgb(17, 16, 15); font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; Margin: 0; text-align: left; font-size: 14px; line-height: 20px\">\n <table class=\"x_418206068wrapper x_418206068outer-wrapper\" align=\"center\" style=\"border-spacing: 0; border-collapse: collapse; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; text-align: left; width: 100%\"><tbody><tr style=\"padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; text-align: left\"><td class=\"x_418206068wrapper-inner\" style=\"border-collapse: collapse; vertical-align: top; color: rgb(17, 16, 15); font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; padding-right: 0; padding-left: 0; Margin: 0; text-align: left; font-size: 14px; line-height: 20px; padding-top: 0; padding-bottom: 0\">\n <table class=\"x_418206068row x_418206068header-section\" style=\"border-spacing: 0; border-collapse: collapse; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; text-align: left; padding: 0; width: 100%; display: table\"><tbody><tr style=\"padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; text-align: left\">\n <th class=\"x_418206068small-12 x_418206068large-12 x_418206068columns x_418206068first x_418206068last\" style=\"border-collapse: collapse; vertical-align: top; color: rgb(17, 16, 15); font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; text-align: left; font-size: 14px; line-height: 20px; Margin: 0 auto; width: 616px; padding-left: 24px; padding-right: 24px; padding-top: 24px; padding-bottom: 24px\"><table style=\"border-spacing: 0; border-collapse: collapse; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; text-align: left; width: 100%\"><tbody><tr style=\"padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; text-align: left\"><th style=\"border-collapse: collapse; vertical-align: top; color: rgb(17, 16, 15); font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; Margin: 0; text-align: left; font-size: 14px; line-height: 20px\">\n <table style=\"border-spacing: 0; border-collapse: collapse; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; text-align: left; width: 100%\">\n <tbody><tr style=\"padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; text-align: left\">\n <th align=\"left\" class=\"x_418206068header-left-column\" valign=\"middle\" style=\"border-collapse: collapse; vertical-align: top; color: rgb(17, 16, 15); font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; Margin: 0; text-align: left; font-size: 14px; line-height: 20px\">\n \n <img height=\"20\" src=\"https://images.ecomm.microsoft.com/cdn/mediahandler/azure-emails-templates/production/shared/images/templates/shared/microsoft-2x.png\" alt=\"Microsoft\" title=\"Microsoft\" class=\"x_418206068logo-microsoft\" style=\"outline: none; text-decoration: none; max-width: 100%; clear: both; display: block; height: 20px; max-height: 20px; width: auto\" />\n\n </th>\n <th align=\"right\" class=\"x_418206068header-right-column\" valign=\"middle\" style=\"border-collapse: collapse; vertical-align: top; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; Margin: 0; text-align: right; line-height: 1; Margin-bottom: 0; font-size: 18px; font-family: Segoe UI Semibold, SegoeUISemibold, Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 600; color: rgb(0, 0, 0)\">\n \n Power BI\n\n </th>\n </tr>\n </tbody></table>\n </th>\n<th class=\"x_418206068expander\" style=\"border-collapse: collapse; vertical-align: top; color: rgb(17, 16, 15); font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; Margin: 0; text-align: left; font-size: 14px; line-height: 20px; visibility: hidden; width: 0; padding: 0\"></th></tr></tbody></table></th>\n </tr></tbody></table>\n </td></tr></tbody></table>\n</td></tr></tbody></table>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<table align=\"center\" class=\"x_418206068container x_418206068template-container x_418206068section\" style=\"border-spacing: 0; border-collapse: collapse; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; background: rgb(255, 255, 255); width: 640px; Margin: 0 auto; text-align: inherit\"><tbody><tr style=\"padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; text-align: left\"><td style=\"border-collapse: collapse; vertical-align: top; color: rgb(17, 16, 15); font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; Margin: 0; text-align: left; font-size: 14px; line-height: 20px\">\n <table class=\"x_418206068wrapper x_418206068outer-wrapper\" align=\"center\" style=\"border-spacing: 0; border-collapse: collapse; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; text-align: left; width: 100%\"><tbody><tr style=\"padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; text-align: left\"><td class=\"x_418206068wrapper-inner\" style=\"border-collapse: collapse; vertical-align: top; color: rgb(17, 16, 15); font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; padding-right: 0; padding-left: 0; Margin: 0; text-align: left; font-size: 14px; line-height: 20px; padding-bottom: 12px; padding-top: 6px\">\n <center style=\"width: 100%; min-width: 640px\">\n <table align=\"center\" class=\"x_418206068row x_418206068float-center\" style=\"border-spacing: 0; border-collapse: collapse; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; padding: 0; width: 100%; Margin: 0 auto; float: none; text-align: center; display: table\"><tbody><tr style=\"padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; text-align: left\">\n <th class=\"x_418206068small-12 x_418206068large-12 x_418206068columns x_418206068first x_418206068last\" style=\"border-collapse: collapse; vertical-align: top; color: rgb(17, 16, 15); font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; text-align: left; font-size: 14px; line-height: 20px; Margin: 0 auto; width: 616px; padding-bottom: 12px; padding-left: 24px; padding-right: 24px; padding-top: 6px\"><table style=\"border-spacing: 0; border-collapse: collapse; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; text-align: left; width: 100%\"><tbody><tr style=\"padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; text-align: left\"><th style=\"border-collapse: collapse; vertical-align: top; color: rgb(17, 16, 15); font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; Margin: 0; text-align: left; font-size: 14px; line-height: 20px\">\n <h1 style=\"padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; Margin: 0; text-align: left; color: inherit; Margin-bottom: 16px; letter-spacing: -0.01em; font-family: Segoe UI Semibold, SegoeUISemibold, Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 600; font-size: 28px; line-height: 36px\">Manage your Power BI capacity to maintain optimal report performance</h1>\n <p style=\"color: rgb(17, 16, 15); font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; Margin: 0; text-align: left; font-size: 16px; line-height: 22px; Margin-bottom: 12px\">\n Your P1-Brownie capacity is at 80 percent. If it reaches 100 percent, your reports may take longer to load or be less responsive.\n </p>\n <p style=\"color: rgb(17, 16, 15); font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; Margin: 0; text-align: left; font-size: 16px; line-height: 22px; Margin-bottom: 0\">To maintain optimal performance, <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://emails.azure.microsoft.com/redirect/?destination=https%3A%2F%2Faka.ms%2FCapacityUsageReportComingSoon&p=bT1iMWQwMjA1OC01NDQzLTQ4N2EtYWNiNy00NGE2ZDM4MjBhMmUmdT1hZW8mbD1DYXBhY2l0eVVzYWdlUmVwb3J0Q29taW5nU29vbg%3D%3D\" style=\"font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; padding: 0; text-align: left; line-height: 20px; Margin: inherit; color: rgb(17, 16, 15); text-decoration: underline\">review your usage report</a> and reduce your usage.</p>\n </th>\n<th class=\"x_418206068expander\" style=\"border-collapse: collapse; vertical-align: top; color: rgb(17, 16, 15); font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; Margin: 0; text-align: left; font-size: 14px; line-height: 20px; visibility: hidden; width: 0; padding: 0\"></th></tr></tbody></table></th>\n </tr></tbody></table>\n <table align=\"center\" class=\"x_418206068row x_418206068float-center\" style=\"border-spacing: 0; border-collapse: collapse; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; padding: 0; width: 100%; Margin: 0 auto; float: none; text-align: center; display: table\"><tbody><tr style=\"padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; text-align: left\">\n <th class=\"x_418206068small-12 x_418206068large-12 x_418206068columns x_418206068first x_418206068last\" style=\"border-collapse: collapse; vertical-align: top; color: rgb(17, 16, 15); font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; text-align: left; font-size: 14px; line-height: 20px; Margin: 0 auto; width: 616px; padding-top: 12px; padding-bottom: 12px; padding-left: 24px; padding-right: 24px\"><table style=\"border-spacing: 0; border-collapse: collapse; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; text-align: left; width: 100%\"><tbody><tr style=\"padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; text-align: left\"><th style=\"border-collapse: collapse; vertical-align: top; color: rgb(17, 16, 15); font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; Margin: 0; text-align: left; font-size: 14px; line-height: 20px\">\n <table class=\"x_418206068button\" style=\"border-spacing: 0; border-collapse: collapse; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; text-align: left; Margin: 0; width: auto\"><tbody><tr style=\"padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; text-align: left\"><td style=\"border-collapse: collapse; vertical-align: top; color: rgb(17, 16, 15); font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; Margin: 0; text-align: left; font-size: 14px; line-height: 20px\"><table style=\"border-spacing: 0; border-collapse: collapse; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; text-align: left; width: 100%\"><tbody><tr style=\"padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; text-align: left\"><td style=\"border-collapse: collapse; vertical-align: top; font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; Margin: 0; font-size: 14px; line-height: 20px; color: rgb(255, 255, 255); border: 0; text-align: center; background-color: rgb(242, 200, 17); background: rgb(242, 200, 17)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://emails.azure.microsoft.com/redirect/?destination=https%3A%2F%2Fapp.powerbi.com%2Fadmin-portal%2Fcapacities%2F7654957D-CE36-4737-8DA2-AC34B23F5221&p=bT1iMWQwMjA1OC01NDQzLTQ4N2EtYWNiNy00NGE2ZDM4MjBhMmUmdT1hZW8mbD03NjU0OTU3RC1DRTM2LTQ3MzctOERBMi1BQzM0QjIzRjUyMjE%3D\" style=\"font-size: 16px; text-align: left; padding: 12px 16px 12px 16px; line-height: 1; font-family: Segoe UI Semibold, SegoeUISemibold, Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 600; background-color: rgb(242, 200, 17); border: 0; color: rgb(26, 26, 31); text-decoration: none\">Manage capacity ></a></td></tr></tbody></table></td></tr></tbody></table>\n </th>\n<th class=\"x_418206068expander\" style=\"border-collapse: collapse; vertical-align: top; color: rgb(17, 16, 15); font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; Margin: 0; text-align: left; font-size: 14px; line-height: 20px; visibility: hidden; width: 0; padding: 0\"></th></tr></tbody></table></th>\n </tr></tbody></table>\n <table align=\"center\" class=\"x_418206068row x_418206068float-center\" style=\"border-spacing: 0; border-collapse: collapse; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; padding: 0; width: 100%; Margin: 0 auto; float: none; text-align: center; display: table\"><tbody><tr style=\"padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; text-align: left\">\n <th class=\"x_418206068small-12 x_418206068large-12 x_418206068columns x_418206068first x_418206068last\" style=\"border-collapse: collapse; vertical-align: top; color: rgb(17, 16, 15); font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; text-align: left; font-size: 14px; line-height: 20px; Margin: 0 auto; width: 616px; padding-top: 12px; padding-bottom: 12px; padding-left: 24px; padding-right: 24px\"><table style=\"border-spacing: 0; border-collapse: collapse; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; text-align: left; width: 100%\"><tbody><tr style=\"padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; text-align: left\"><th style=\"border-collapse: collapse; vertical-align: top; color: rgb(17, 16, 15); font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; Margin: 0; text-align: left; font-size: 14px; line-height: 20px\">\n <p style=\"color: rgb(17, 16, 15); font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; Margin: 0; text-align: left; font-size: 16px; line-height: 22px; Margin-bottom: 0\">If you’re unable to reduce your usage, <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://emails.azure.microsoft.com/redirect/?destination=https%3A%2F%2Faka.ms%2FPBIPRemiumGen2PAYGDocs&p=bT1iMWQwMjA1OC01NDQzLTQ4N2EtYWNiNy00NGE2ZDM4MjBhMmUmdT1hZW8mbD1QQklQUmVtaXVtR2VuMlBBWUdEb2Nz\" style=\"font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; padding: 0; text-align: left; line-height: 20px; Margin: inherit; color: rgb(17, 16, 15); text-decoration: underline\">enable autoscaling</a> (see <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://emails.azure.microsoft.com/redirect/?destination=https%3A%2F%2Faka.ms%2FPBIPAYGPricing&p=bT1iMWQwMjA1OC01NDQzLTQ4N2EtYWNiNy00NGE2ZDM4MjBhMmUmdT1hZW8mbD1QQklQQVlHUHJpY2luZw%3D%3D\" style=\"font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; padding: 0; text-align: left; line-height: 20px; Margin: inherit; color: rgb(17, 16, 15); text-decoration: underline\">pricing</a>) or consider <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://emails.azure.microsoft.com/redirect/?destination=https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fpower-bi%2Fadmin%2Fservice-admin-premium-purchase%23purchase-additional-capacities&p=bT1iMWQwMjA1OC01NDQzLTQ4N2EtYWNiNy00NGE2ZDM4MjBhMmUmdT1hZW8mbD1zZXJ2aWNlLWFkbWluLXByZW1pdW0tcHVyY2hhc2U%3D\" style=\"font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; padding: 0; text-align: left; line-height: 20px; Margin: inherit; color: rgb(17, 16, 15); text-decoration: underline\">upgrading</a> to a larger capacity.\n </p>\n </th>\n<th class=\"x_418206068expander\" style=\"border-collapse: collapse; vertical-align: top; color: rgb(17, 16, 15); font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; Margin: 0; text-align: left; font-size: 14px; line-height: 20px; visibility: hidden; width: 0; padding: 0\"></th></tr></tbody></table></th>\n </tr></tbody></table>\n </center>\n </td></tr></tbody></table>\n</td></tr></tbody></table>\n\n\n\n <table align=\"center\" class=\"x_418206068container x_418206068footer-template\" style=\"border-spacing: 0; border-collapse: collapse; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; background: rgb(255, 255, 255); width: 640px; Margin: 0 auto; text-align: inherit\"><tbody><tr style=\"padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; text-align: left\"><td style=\"border-collapse: collapse; vertical-align: top; color: rgb(17, 16, 15); font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; Margin: 0; text-align: left; font-size: 14px; line-height: 20px\">\n <table class=\"x_418206068wrapper x_418206068outer-wrapper x_418206068footer-wrapper\" align=\"center\" style=\"border-spacing: 0; border-collapse: collapse; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; text-align: left; width: 100%; background-color: rgb(240, 240, 240)\"><tbody><tr style=\"padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; vertical-align: top; text-align: left\"><td class=\"x_418206068wrapper-inner\" style=\"border-collapse: collapse; vertical-align: top; color: rgb(17, 16, 15); font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; padding-right: 0; padding-left: 0; Margin: 0; text-align: left; font-size: 14px; line-height: 20px; padding-top: 12px; padding-bottom: 12px\">\n <center style=\"width: 100%; min-width: 640px\">\n \n\n \n<table class=\"x_418206068row\" style=\"border-spacing: 0; border-collapse: collapse; padding-top: 0; 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font-weight: 400; padding: 0; text-align: left; line-height: 20px; color: rgb(72, 70, 68); text-decoration: underline\">Privacy Statement</a> \n </p>\n <p class=\"x_418206068margin-top-8\" style=\"font-family: Segoe UI, SegoeUI, Roboto, "Helvetica Neue", Arial, sans-serif; font-weight: 400; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; Margin: 0; text-align: left; Margin-bottom: 12px; Margin-top: 8px; font-size: 12px; line-height: 16px; color: rgb(72, 70, 68)\">Microsoft Corporation, <span class=\"x_418206068no-wrap\" style=\"\">One Microsoft Way, Redmond, WA 98052</span></p>\n <img height=\"20\" class=\"x_418206068logo-microsoft\" src=\"https://images.ecomm.microsoft.com/cdn/mediahandler/azure-emails-templates/production/shared/images/templates/shared/images/logos/microsoft-logo-2x.png\" alt=\"Microsoft\" title=\"Microsoft\" style=\"outline: none; text-decoration: none; max-width: 100%; clear: both; display: block; height: 20px; max-height: 20px; width: auto\" />\n </th>\n<th class=\"x_418206068expander\" style=\"border-collapse: collapse; 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