#2379 · Try the latest features of NAKIVO Backup & Replication 10.8.
ID interno: 10918000000694157
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Others
Tipo
Incidencia
Canal
CAU
SLA
—
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
30/11/22, 10:07
Resuelto
—
Actualizado
30/11/22, 10:25
Asignado
Nov 30, 2022 11:25 AM
Respondido
—
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Edwin Martinez
Descripción
JSON crudo (detalle completo)
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background: rgb(255, 255, 255)\"><tbody><tr style=\"\"><td align=\"center\" valign=\"top\" width=\"100%\" style=\"\"><table class=\"x_1700402242template-table\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"650\" bgcolor=\"#ffffff\" style=\"border-collapse: collapse; font-size: 14px; max-width: 650px\"><tbody><tr style=\"\"><td id=\"x_1700402242layout_table_f04a50cab3ff9cf15fd441f44cf5dca70bb7a84b\" valign=\"top\" align=\"center\" width=\"650\" style=\"background-color: rgb(248, 249, 250)\"><table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" class=\"x_1700402242layout x_1700402242layout-table x_1700402242root-table\" width=\"650\" style=\"border-collapse: collapse; font-size: 14px; min-width: 100%; background-color: rgb(248, 249, 250)\"><tbody><tr style=\"background-color: rgb(248, 249, 250)\"><td id=\"x_1700402242layout-row-margin85001\" valign=\"top\" style=\"background-color: rgb(248, 249, 250)\"><table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse: collapse; font-size: 14px; min-width: 100%\"><tbody><tr id=\"x_1700402242layout-row85001\" align=\"center\" style=\"\"><td id=\"x_1700402242layout-row-padding85001\" valign=\"top\" style=\"\"><table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse: collapse; font-size: 14px; min-width: 100%\"><tbody><tr style=\"\"><td class=\"x_1700402242image-td\" align=\"center\" valign=\"top\" width=\"650\" style=\"\"><img src=\"https://content.app-us1.com/cdn-cgi/image/dpr=2,fit=scale-down,format=auto,onerror=redirect,width=650/365OQ/2022/02/03/98e6fbc0-b12e-4eb6-9f10-9e893ab85181.jpeg?r=1440688829\" width=\"650\" style=\"display: block; border: none; outline: none; width: 650px; max-width: 100%\" /></td>\n</tr>\n</tbody></table>\n</td>\n</tr>\n</tbody></table>\n</td>\n</tr>\n<tr style=\"background-color: rgb(248, 249, 250)\"><td id=\"x_1700402242layout-row-margin85000\" valign=\"top\" style=\"padding: 0px; background-color: rgb(248, 249, 250)\"><table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"font-size: 14px; min-width: 100%\"><tbody><tr id=\"x_1700402242layout-row85000\" class=\"x_1700402242layout x_1700402242layout-row x_1700402242widget x_1700402242_widget_text x_1700402242style85000\" style=\"margin: 0; padding: 0\"><td id=\"x_1700402242layout-row-padding85000\" valign=\"top\" style=\"padding: 20px 30px 0px 30px\"><table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse: collapse; font-size: 14px; min-width: 100%\"><tbody><tr style=\"\"><td id=\"x_1700402242text_div77215\" class=\"x_1700402242td_text x_1700402242td_block\" valign=\"top\" align=\"left\" width=\"590\" style=\"line-height: 140%; margin: 0; outline: none; padding: 0; color: inherit; font-size: 12px; font-weight: inherit; line-height: 1.4; text-decoration: inherit; font-family: arial\"> <div style=\"line-height: 140%; margin: 0; outline: none; padding: 0; color: inherit; font-size: 16px; font-weight: inherit; line-height: 1.4; text-decoration: inherit\"> <div style=\"margin: 0; outline: none; padding: 0; color: inherit; font-size: inherit; font-weight: inherit; line-height: inherit; text-decoration: inherit\"><span style=\"color: rgb(0, 29, 64); font-size: inherit; font-weight: inherit; line-height: inherit; text-decoration: inherit\"><b style=\"margin: 0; outline: none; padding: 0; font-weight: normal; font-size: 18px; font-family: arial; font-style: normal; text-decoration: none; color: rgb(0, 29, 64)\"><b style=\"margin: 0; outline: none; padding: 0; font-size: 18px; font-family: arial; color: rgb(0, 29, 64); font-weight: normal; font-style: normal; text-decoration: none\"><b style=\"margin: 0; outline: none; padding: 0; font-size: 18px; font-family: arial; color: rgb(0, 29, 64); font-style: normal; font-weight: normal\"><b style=\"margin: 0; outline: none; padding: 0; font-size: 18px; font-family: arial; color: rgb(0, 29, 64); font-style: normal; font-weight: normal\"><b style=\"margin: 0; outline: none; padding: 0; font-weight: normal\"><b style=\"margin: 0; outline: none; padding: 0; font-weight: normal\"> <b style=\"margin: 0; outline: none; padding: 0; font-weight: normal\"><b style=\"margin: 0; outline: none; padding: 0; font-size: 18px; font-family: arial; color: rgb(0, 29, 64); font-style: normal; font-weight: normal\"><b style=\"margin: 0; outline: none; padding: 0; font-size: 18px; font-family: arial; color: rgb(0, 29, 64); font-style: normal; font-weight: normal\"><b style=\"margin: 0; outline: none; padding: 0; font-size: 18px; font-family: arial; color: rgb(0, 29, 64); font-weight: normal; font-style: normal\"></b></b></b></b></b></b></b></b></b></b><b style=\"margin: 0; outline: none; padding: 0; color: rgb(0, 29, 64); font-style: normal; font-weight: normal\"><span style=\"color: rgb(0, 29, 64); font-size: 16px; font-weight: 700; line-height: inherit; text-decoration: inherit; font-family: arial; font-style: normal\"> <b style=\"margin: 0; outline: none; padding: 0; font-weight: normal\"></b></span> <b style=\"margin: 0; outline: none; padding: 0; font-weight: normal\"><span style=\"color: rgb(0, 29, 64); font-size: 16px; font-weight: 400; line-height: inherit; text-decoration: inherit; font-family: arial; font-style: normal\">Hello </span></b></b>Sir<b style=\"margin: 0; outline: none; padding: 0; color: rgb(0, 29, 64); font-style: normal; font-weight: normal\"><b style=\"margin: 0; outline: none; padding: 0; font-weight: normal\"><span style=\"color: rgb(0, 29, 64); font-size: 16px; font-weight: 400; line-height: inherit; text-decoration: inherit; font-family: arial; font-style: normal\">,<br /></span><br /><b style=\"margin: 0; outline: none; padding: 0; font-weight: normal\"><span style=\"color: rgb(0, 29, 64); font-size: 16px; font-weight: 400; line-height: inherit; text-decoration: inherit; font-family: arial; font-style: normal\">We are right in the middle of testing the 10.8 Beta version of NAKIVO Backup & Replication.<br /></span><br /><span style=\"color: rgb(0, 29, 64); font-size: 16px; font-weight: 400; line-height: inherit; text-decoration: inherit; font-family: arial; font-style: normal\"> <b style=\"margin: 0; outline: none; padding: 0; font-weight: normal\"> <b style=\"margin: 0; outline: none; padding: 0; font-weight: normal\"> <b style=\"margin: 0; outline: none; padding: 0; font-weight: normal\"><span style=\"color: rgb(0, 29, 64); font-size: 16px; font-weight: 400; line-height: inherit; text-decoration: inherit; font-family: arial; font-style: normal\">The latest beta contains a variety of improvements and new features, including a new MSP console for centralized management of standalone </span><span style=\"color: rgb(0, 29, 64); font-size: 16px; font-weight: 400; line-height: inherit; text-decoration: inherit; font-family: arial; font-style: normal\">deployments and local tenants, full vSphere </span><span style=\"color: rgb(0, 29, 64); font-size: 16px; font-weight: 400; line-height: inherit; text-decoration: inherit; font-family: arial; font-style: normal\">8 GA</span><span style=\"color: rgb(0, 29, 64); font-size: 16px; font-weight: 400; line-height: inherit; text-decoration: inherit; font-family: arial; font-style: normal\"> support, S3-compatible object storage support, direct VM recovery from tape, and more.</span></b></b></b></span></b></b></b></span><br /></div>\n </div>\n</td>\n</tr>\n</tbody></table>\n</td>\n</tr>\n</tbody></table>\n</td>\n</tr>\n<tr style=\"background-color: rgb(248, 249, 250)\"><td id=\"x_1700402242layout-row-margin85007\" valign=\"top\" style=\"padding: 0; background-color: rgb(248, 249, 250)\"><table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"font-size: 14px; min-width: 100%\"><tbody><tr id=\"x_1700402242layout-row85007\" class=\"x_1700402242layout x_1700402242layout-row x_1700402242widget x_1700402242_widget_break x_1700402242style85007\" style=\"\"><td id=\"x_1700402242layout-row-padding85007\" valign=\"top\" style=\"line-height: 0; padding: 20px 0 20px 0\"><table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse: collapse; font-size: 14px; min-width: 100%; line-height: 0\"><tbody><tr style=\"\"><td height=\"10\" style=\"line-height: 0\"></td>\n</tr>\n<tr style=\"\"><td align=\"center\" height=\"1\" width=\"650\" style=\"line-height: 0\"> <table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" height=\"1\" width=\"650\" style=\"border-collapse: collapse; font-size: 14px; line-height: 0; width: 100%; max-width: 100%\"><tbody><tr style=\"\"><td class=\"x_1700402242break-line\" bgcolor=\"#ececec\" height=\"1\" width=\"650\" style=\"line-height: 1px; height: 1px; width: 650px; background-color: rgb(236, 236, 236)\"> </td>\n </tr>\n</tbody></table>\n</td>\n </tr>\n<tr style=\"\"><td height=\"10\" style=\"line-height: 0\"></td>\n</tr>\n</tbody></table>\n</td>\n</tr>\n</tbody></table>\n</td>\n</tr>\n<tr id=\"x_1700402242layout-row85011\" class=\"x_1700402242layout x_1700402242layout-row x_1700402242clear-this\" style=\"background-color: rgb(248, 249, 250)\"><td id=\"x_1700402242layout-row-padding85011\" valign=\"top\" style=\"background-color: rgb(248, 249, 250)\"><table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse: collapse; font-size: 14px; min-width: 100%\"><tbody><tr style=\"\"><td id=\"x_1700402242layout_table_0c7d93147a3d891c5adb13c7b1ce4724dc61c46d\" valign=\"top\" width=\"325\" style=\"background-color: rgb(248, 249, 250)\"><table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" class=\"x_1700402242layout x_1700402242layout-table\" width=\"325\" style=\"border-collapse: collapse; font-size: 14px; min-width: 100%; background-color: rgb(248, 249, 250)\"><tbody><tr style=\"background-color: rgb(248, 249, 250)\"><td id=\"x_1700402242layout-row-margin85009\" valign=\"top\" style=\"padding: 0px; background-color: rgb(248, 249, 250)\"><table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"font-size: 14px; min-width: 100%\"><tbody><tr id=\"x_1700402242layout-row85009\" class=\"x_1700402242layout x_1700402242layout-row x_1700402242widget x_1700402242_widget_text x_1700402242style85009\" style=\"margin: 0; padding: 0\"><td id=\"x_1700402242layout-row-padding85009\" valign=\"top\" style=\"padding: 0px 30px 0px 30px\"><table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse: collapse; font-size: 14px; min-width: 100%\"><tbody><tr style=\"\"><td id=\"x_1700402242text_div77223\" class=\"x_1700402242td_text x_1700402242td_block\" valign=\"top\" align=\"left\" width=\"265\" style=\"line-height: 140%; margin: 0; outline: none; padding: 0; color: inherit; font-size: 12px; font-weight: inherit; line-height: 1.4; text-decoration: inherit; font-family: arial\"> <div style=\"line-height: 140%; margin: 0; outline: none; padding: 0; color: inherit; font-size: 16px; font-weight: inherit; line-height: 1.4; text-decoration: inherit\"> <div style=\"margin: 0; outline: none; padding: 0; color: inherit; font-size: inherit; font-weight: inherit; line-height: inherit; text-decoration: inherit\"><span style=\"color: rgb(0, 29, 64); font-size: inherit; font-weight: inherit; line-height: inherit; text-decoration: inherit\"><b style=\"margin: 0; outline: none; padding: 0; font-weight: normal; font-size: 18px; font-family: arial; font-style: normal; text-decoration: none; color: rgb(0, 29, 64)\"><b style=\"margin: 0; outline: none; padding: 0; font-size: 18px; font-family: arial; color: rgb(0, 29, 64); font-weight: normal; font-style: normal; text-decoration: none\"><b style=\"margin: 0; outline: none; padding: 0; font-size: 18px; font-family: arial; color: rgb(0, 29, 64); font-style: normal; font-weight: normal\"><b style=\"margin: 0; outline: none; padding: 0; font-size: 18px; font-family: arial; color: rgb(0, 29, 64); font-style: normal; font-weight: normal\"><b style=\"margin: 0; outline: none; padding: 0; font-weight: normal\"><b style=\"margin: 0; outline: none; padding: 0; font-weight: normal\"> <b style=\"margin: 0; outline: none; padding: 0; font-weight: normal\"><b style=\"margin: 0; outline: none; padding: 0; font-size: 18px; font-family: arial; color: rgb(0, 29, 64); font-style: normal; font-weight: normal\"><b style=\"margin: 0; outline: none; padding: 0; font-size: 18px; font-family: arial; color: rgb(0, 29, 64); font-style: normal; font-weight: normal\"><b style=\"margin: 0; outline: none; padding: 0; font-size: 18px; font-family: arial; color: rgb(0, 29, 64); font-weight: normal; font-style: normal\"></b></b></b></b></b></b></b></b></b></b><b style=\"margin: 0; outline: none; padding: 0; color: rgb(0, 29, 64); font-style: normal; font-weight: normal\"><span style=\"color: rgb(0, 29, 64); font-size: 16px; font-weight: 700; line-height: inherit; text-decoration: inherit; font-family: arial; font-style: normal\"> <b style=\"margin: 0; outline: none; padding: 0; font-weight: normal\"></b></span> <b style=\"margin: 0; outline: none; padding: 0; font-weight: normal\"> <b style=\"margin: 0; outline: none; padding: 0\"><b style=\"margin: 0; outline: none; padding: 0\"><b style=\"margin: 0; outline: none; padding: 0\"><span style=\"color: inherit; font-size: 16px; font-weight: inherit; line-height: inherit; text-decoration: inherit\"><span style=\"color: rgb(0, 29, 64); font-size: 16px; font-weight: 400; line-height: inherit; text-decoration: inherit\">Try the new features and </span><span style=\"color: rgb(0, 29, 64); font-size: 16px; font-weight: 400; line-height: inherit; text-decoration: inherit\">let us know your\nfeedback</span><span style=\"color: rgb(0, 29, 64); font-size: 16px; font-weight: 400; line-height: inherit; text-decoration: inherit\">. As a token of our appreciation for your time and effort, we are offering a $30 Amazon eGift Card for your feedback.</span></span></b></b></b> <b style=\"margin: 0; outline: none; padding: 0; font-weight: normal\"><b style=\"margin: 0; outline: none; padding: 0; font-size: 16px; font-family: arial; color: rgb(0, 29, 64); font-weight: normal; font-style: normal\"><b style=\"margin: 0; outline: none; padding: 0; font-weight: normal\"><b style=\"margin: 0; outline: none; padding: 0; font-weight: normal\"></b></b></b></b></b></b></span><br /></div>\n </div>\n</td>\n</tr>\n</tbody></table>\n</td>\n</tr>\n</tbody></table>\n</td>\n</tr>\n<tr style=\"background-color: rgb(248, 249, 250)\"><td id=\"x_1700402242layout-row-margin85002\" valign=\"top\" style=\"padding: 0px; background-color: rgb(248, 249, 250)\"><table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"font-size: 14px; min-width: 100%\"><tbody><tr id=\"x_1700402242layout-row85002\" class=\"x_1700402242layout x_1700402242layout-row x_1700402242widget x_1700402242_widget_button x_1700402242style85002\" style=\"background-color: rgb(248, 249, 250)\"><td id=\"x_1700402242layout-row-padding85002\" valign=\"top\" style=\"background-color: rgb(248, 249, 250); padding: 20px 30px 30px 30px\"><table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse: collapse; font-size: 14px; min-width: 100%\"><tbody><tr style=\"\"><td class=\"x_1700402242td_button x_1700402242td_block x_1700402242customizable\" valign=\"top\" align=\"left\" width=\"265\" style=\"\"> <div class=\"x_1700402242button-wrapper\" style=\"margin: 0; outline: none; padding: 0; text-align: left\">\n <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://nakivo12.lt.acemlnb.com/Prod/link-tracker?redirectUrl=aHR0cHMlM0ElMkYlMkZuYWtpdm8uY29tJTJGcmVzb3VyY2VzJTJGcmVsZWFzZXMlMkYxMC44LWJldGElMkYlM0Z1dG1fc291cmNlJTNEQWN0aXZlQ2FtcGFpZ24lMjZ1dG1fbWVkaXVtJTNEZW1haWwlMjZ1dG1fY29udGVudCUzRFRyeSUyQnRoZSUyQmxhdGVzdCUyQmZlYXR1cmVzJTJCb2YlMkJOQUtJVk8lMkJCYWNrdXAlMkIlMjUyNiUyQlJlcGxpY2F0aW9uJTJCMTAlMkI4JTI2dXRtX2NhbXBhaWduJTNERU1BSUwzJTJCJTJCRm9sbG93LVVwJTJCQkVUQSUyQjEwJTJCOCUyQmdlbmVyYWwlMkJ0byUyQmFsbCUyQk5BVElWRQ==&sig=CbTAfxvZvpwS58MjsFoKpSpGzsCnoCy4r7Hcqk2GdyYA&iat=1669802711&a=%7C%7C610469376%7C%7C&account=nakivo12%2Eactivehosted%2Ecom&email=A3yayRRgKk%2FiVVuzUDnFTKn9G8MPM%2FUsa4aPWemjbYI%3D&s=4d9191bfad1f279a9a36695690a111bf&i=3548A3490A1A34719\" style=\"margin: 0; outline: none; padding: 14px; color: rgb(255, 255, 255); background: rgb(250, 133, 0); background-color: rgb(250, 133, 0); font-family: Arial; font-size: 14px; line-height: 1.1; text-align: center; text-decoration: none\"> <span style=\"color: rgb(255, 255, 255); font-family: Arial; font-size: 14px; font-weight: bold\"> TRY V10.8 BETA NOW </span> </a> </div>\n\n</td>\n</tr>\n</tbody></table>\n</td>\n</tr>\n</tbody></table>\n</td>\n</tr>\n</tbody></table>\n</td>\n<td id=\"x_1700402242layout_table_430f511a00de7ac46586b968b5598b3ac31db69e\" valign=\"top\" width=\"325\" style=\"background-color: rgb(248, 249, 250)\"><table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" class=\"x_1700402242layout x_1700402242layout-table\" width=\"325\" style=\"border-collapse: collapse; font-size: 14px; min-width: 100%; background-color: rgb(248, 249, 250)\"><tbody><tr style=\"background-color: rgb(248, 249, 250)\"><td id=\"x_1700402242layout-row-margin85010\" valign=\"top\" style=\"padding: 0; background-color: rgb(248, 249, 250)\"><table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"font-size: 14px; min-width: 100%\"><tbody><tr id=\"x_1700402242layout-row85010\" class=\"x_1700402242layout x_1700402242layout-row x_1700402242widget x_1700402242_widget_picture x_1700402242style85010\" align=\"center\" style=\"\"><td id=\"x_1700402242layout-row-padding85010\" valign=\"top\" style=\"padding: 0 30px 0 30px\"><table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse: collapse; font-size: 14px; min-width: 100%\"><tbody><tr style=\"\"><td class=\"x_1700402242image-td\" align=\"center\" valign=\"top\" width=\"265\" style=\"\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://nakivo12.lt.acemlnb.com/Prod/link-tracker?redirectUrl=aHR0cHMlM0ElMkYlMkZ3d3cubmFraXZvLmNvbSUyRnJlc291cmNlcyUyRnJlbGVhc2VzJTJGMTAuOC1iZXRhJTJGJTNGdXRtX3NvdXJjZSUzREFjdGl2ZUNhbXBhaWduJTI2dXRtX21lZGl1bSUzRGVtYWlsJTI2dXRtX2NvbnRlbnQlM0RUcnklMkJ0aGUlMkJsYXRlc3QlMkJmZWF0dXJlcyUyQm9mJTJCTkFLSVZPJTJCQmFja3VwJTJCJTI1MjYlMkJSZXBsaWNhdGlvbiUyQjEwJTJCOCUyNnV0bV9jYW1wYWlnbiUzREVNQUlMMyUyQiUyQkZvbGxvdy1VcCUyQkJFVEElMkIxMCUyQjglMkJnZW5lcmFsJTJCdG8lMkJhbGwlMkJOQVRJVkU=&sig=8Uz758icYW476KKmFqrttMwsuMXpj2Xjh8NxzphL9GCJ&iat=1669802711&a=%7C%7C610469376%7C%7C&account=nakivo12%2Eactivehosted%2Ecom&email=A3yayRRgKk%2FiVVuzUDnFTKn9G8MPM%2FUsa4aPWemjbYI%3D&s=4d9191bfad1f279a9a36695690a111bf&i=3548A3490A1A34720\" style=\"margin: 0; outline: none; padding: 0; color: rgb(4, 95, 180); display: block; min-width: 100%\"><img src=\"https://content.app-us1.com/cdn-cgi/image/dpr=2,fit=scale-down,format=auto,onerror=redirect,width=650/365OQ/2022/11/14/f03d075b-ecbf-4110-81de-b05cfd230295.png?r=205210079\" width=\"265\" style=\"border: none; display: block; outline: none; width: 265px; max-width: 100%\" /></a></td>\n</tr>\n</tbody></table>\n</td>\n</tr>\n</tbody></table>\n</td>\n</tr>\n</tbody></table>\n</td>\n</tr>\n</tbody></table>\n</td>\n</tr>\n<tr style=\"background-color: rgb(248, 249, 250)\"><td id=\"x_1700402242layout-row-margin85008\" valign=\"top\" style=\"background-color: rgb(248, 249, 250)\"><table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse: collapse; font-size: 14px; min-width: 100%\"><tbody><tr id=\"x_1700402242layout-row85008\" class=\"x_1700402242layout x_1700402242layout-row x_1700402242widget x_1700402242_widget_break\" style=\"\"><td id=\"x_1700402242layout-row-padding85008\" valign=\"top\" style=\"line-height: 0\"><table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse: collapse; 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font-size: 14px; min-width: 100%\"><tbody><tr style=\"\"><td class=\"x_1700402242image-td\" align=\"center\" valign=\"top\" width=\"95\" style=\"\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:hanna@nakivo.com\" style=\"margin: 0; outline: none; padding: 0; color: rgb(4, 95, 180); display: block; min-width: 100%\"><img src=\"https://nakivo12.imgus11.com/public//bfab367ba6c8bde732ad235ec56dc23b.jpg?r=988509232\" width=\"75\" style=\"border: none; display: block; outline: none; width: 75px; max-width: 100%\" /></a></td>\n</tr>\n</tbody></table>\n</td>\n</tr>\n</tbody></table>\n</td>\n</tr>\n</tbody></table>\n</td>\n<td id=\"x_1700402242layout_table_7cef06c39fb2f346e84bfd6c913d047e928381af\" valign=\"top\" width=\"525\" style=\"background-color: rgb(248, 249, 250)\"><table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" class=\"x_1700402242layout x_1700402242layout-table\" width=\"525\" style=\"border-collapse: collapse; font-size: 14px; min-width: 100%; background-color: rgb(248, 249, 250)\"><tbody><tr style=\"background-color: rgb(248, 249, 250)\"><td id=\"x_1700402242layout-row-margin85004\" valign=\"top\" style=\"padding: 0px; background-color: rgb(248, 249, 250)\"><table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"font-size: 14px; min-width: 100%\"><tbody><tr id=\"x_1700402242layout-row85004\" class=\"x_1700402242layout x_1700402242layout-row x_1700402242widget x_1700402242_widget_text x_1700402242style85004\" style=\"margin: 0; padding: 0\"><td id=\"x_1700402242layout-row-padding85004\" valign=\"top\" style=\"padding: 20px 30px 0px 20px\"><table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse: collapse; font-size: 14px; min-width: 100%\"><tbody><tr style=\"\"><td id=\"x_1700402242text_div77219\" class=\"x_1700402242td_text x_1700402242td_block\" valign=\"top\" align=\"left\" width=\"475\" style=\"line-height: 140%; margin: 0; outline: none; padding: 0; color: inherit; font-size: 12px; font-weight: inherit; line-height: 1.4; text-decoration: inherit; font-family: arial\"> <div style=\"line-height: 140%; margin: 0; outline: none; padding: 0; color: rgb(0, 0, 0); font-size: 16px; font-weight: inherit; line-height: 1.4; text-decoration: inherit; font-family: arial\"><b style=\"margin: 0; outline: none; padding: 0; font-weight: bolder; font-family: arial; color: rgb(0, 0, 0); font-size: 16px; font-style: normal\"><b style=\"margin: 0; outline: none; padding: 0; font-family: arial; font-weight: normal; color: rgb(0, 0, 0); font-style: normal\"><span style=\"color: inherit; font-size: 16px; font-weight: inherit; line-height: inherit; text-decoration: inherit; font-family: arial\"> <b style=\"margin: 0; outline: none; padding: 0; font-weight: normal\"><span style=\"color: rgb(0, 0, 0); font-size: 16px; font-weight: 400; line-height: inherit; text-decoration: inherit; font-family: arial; font-style: normal\"> <b style=\"margin: 0; outline: none; padding: 0; font-weight: normal\"><span style=\"color: rgb(0, 0, 0); font-size: 16px; font-weight: 400; line-height: inherit; text-decoration: inherit; font-family: arial; font-style: normal\"> <b style=\"margin: 0; outline: none; padding: 0; font-weight: normal\"><span style=\"color: rgb(0, 0, 0); font-size: 16px; font-weight: 400; line-height: inherit; text-decoration: inherit; font-family: arial; font-style: normal\">Let me know if you have any questions.</span></b> </span></b> <br /><br />Best regards, </span><br /><span style=\"color: rgb(0, 0, 0); font-size: 16px; font-weight: 400; line-height: inherit; text-decoration: inherit; font-family: arial; font-style: normal\">Hanna Jones</span><br /><span style=\"color: rgb(0, 0, 0); font-size: 16px; font-weight: 400; line-height: inherit; text-decoration: inherit; font-family: arial; font-style: normal\">Customer Success Manager</span></b></span></b></b><br /></div>\n</td>\n</tr>\n</tbody></table>\n</td>\n</tr>\n</tbody></table>\n</td>\n</tr>\n</tbody></table>\n</td>\n</tr>\n</tbody></table>\n</td>\n</tr>\n<tr style=\"background-color: rgb(248, 249, 250)\"><td id=\"x_1700402242layout-row-margin85003\" valign=\"top\" style=\"background-color: rgb(248, 249, 250)\"><table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse: collapse; font-size: 14px; min-width: 100%\"><tbody><tr id=\"x_1700402242layout-row85003\" class=\"x_1700402242layout x_1700402242layout-row x_1700402242widget x_1700402242_widget_spacer\" style=\"\"><td id=\"x_1700402242layout-row-padding85003\" valign=\"top\" style=\"\"><table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse: collapse; font-size: 14px; min-width: 100%\"><tbody><tr style=\"\"><td valign=\"top\" height=\"20\" style=\"\"><div class=\"x_1700402242spacer\" style=\"margin: 0; outline: none; padding: 0; min-height: 20px\"><table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" width=\"100%\" style=\"border-collapse: collapse; font-size: 14px; min-width: 100%\"><tbody><tr style=\"\"><td class=\"x_1700402242spacer-body\" valign=\"top\" height=\"20\" width=\"650\" style=\"\"> </td>\n</tr>\n</tbody></table>\n</div>\n</td>\n</tr>\n</tbody></table>\n</td>\n</tr>\n</tbody></table>\n</td>\n</tr>\n</tbody></table>\n</td>\n</tr>\n</tbody></table>\n</td>\n</tr>\n</tbody></table>\n</div>\n<img src=\"https://nakivo12.lt.acemlnb.com/Prod/link-tracker?nl=1&c=3548&m=3490&s=4d9191bfad1f279a9a36695690a111bf&l=open&account=nakivo12.activehosted.com&a=610469376\" border=\"0\" width=\"1\" height=\"1\" style=\"display: block; width: 1px; min-width: 1px; max-width: 1px; height: 1px; border: 0; overflow: hidden\" /><br /><div id=\"x_1700402242ac-footer\" style=\"clear: both; background-color: inherit; background: inherit; min-width: 100%; padding: 20px; color: rgb(0, 0, 0); font-size: 11px; font-family: arial, helvetica, sans-serif; line-height: 140%; line-height: 1.4; text-align: center\">\n\t<center>\n\t\tSent to: <span style=\"font-size: 11px; font-family: arial, helvetica, sans-serif; font-weight: normal; text-decoration: none; outline: none\">soporte@browniespain.com</span>\n\t\t<br />\n\t\t<br />\n\t\t<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://nakivo12.activehosted.com/proc.php?nl=1&c=3548&m=3490&s=4d9191bfad1f279a9a36695690a111bf&act=unsub\" style=\"font-size: 11px; font-family: arial, helvetica, sans-serif; font-weight: bold; text-decoration: underline\"><span style=\"font-weight: bold; text-decoration: underline\">Unsubscribe</span></a>\n\t\t<br />\n\t\t<br /> NAKIVO, 4894 Sparks Blvd., Sparks, NV 89436-8202, United States\n\t</center>\n</div>\n<br /></div>",
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