#1862 · RE: html template

ID interno: 10918000000542049

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Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

LS Retail

Subcategoría

Incidencia Online

Tipo

Incidencia

Canal

CAU

SLA

Grupo

ServiceDesk Brownie

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Paula Camara Martinez

Técnico

Marc Giné

Departamento

Ecommerce

Request Type

Incidencia

Creado

3/11/22, 13:10

Resuelto

Actualizado

9/11/22, 14:06

Asignado

Nov 9, 2022 03:06 PM

Respondido

Nov 3, 2022 03:24 PM

Completado

First resp. due

Due by

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Marc Giné

Descripción

Hola @Soporte

 

¿Podéis facilitarle el dato a Mario?

 

Gracias,

 

 

 

Paula Camara Martinez
Técnico de Operaciones Online & Customer Service

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066

www.browniespain.com

      

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

 

 

De: Mario Lurbe <mario.lurbe@webhelp.com>
Enviado el: jueves, 3 de noviembre de 2022 11:15
Para: Paula Camara Martinez <paula.c.martinez@browniespain.com>
CC: Montse Vila <montse.vila@browniespain.com>
Asunto: html template

 

Webhelp Classified - Confidential

 

Buenos días

 

Necesito el template html de Brownie para acabar de configurar los mails de respuesta en Zendesk

 

Gracias

JSON crudo (detalle completo)
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  "description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\" zm_89221507962920916_parse_7583042967294472178\">\n<div class=\"x_781173179WordSection1\">\n<p class=\"MsoNormal\"><span style=\"\">Hola <a target=\"_blank\" rel=\"noopener noreferrer\" id=\"x_781173179OWAAME1A4741547DD4602A82B10F571F3CD18\" href=\"mailto:soporte@browniespain.com\">\n<span style=\"font-family: Calibri, sans-serif; text-decoration: none\">@Soporte</span></a></span></p>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"\">¿Podéis facilitarle el dato a Mario?</span></p>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Gracias, </span></p>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<div>\n<p><span style=\"font-size: 10pt; font-family: Arial, sans-serif\">&nbsp;</span></p>\n<p><span style=\"font-size: 10pt; font-family: Arial, sans-serif\">&nbsp;</span></p>\n<table class=\"x_781173179MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width: 375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width: 172.5pt; padding: 0cm 0cm 0cm 0cm\">\n<p><strong><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\">Paula Camara Martinez</span></strong><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\"><br />\n</span><span style=\"font-size: 8pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\">Técnico de Operaciones Online &amp; Customer Service</span><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\"><br />\n<br />\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: blue; text-decoration: none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width: 0.1833in; height: 0.1833in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=260149&amp;ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: blue; text-decoration: none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width: 0.1833in; height: 0.1833in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=260150&amp;ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: blue; text-decoration: none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width: 0.1833in; height: 0.1833in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=260151&amp;ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: blue; text-decoration: none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width: 0.1833in; height: 0.1833in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=260152&amp;ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width: 202.5pt; border: none; border-left: solid rgb(61, 61, 63) 1pt; padding: 0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\">C/ Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color: rgb(155, 155, 155)\">www.browniespain.com</span></a>\n</span><span style=\"font-size: 9pt; font-family: Arial, sans-serif\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width: 375pt; padding: 0cm 0cm 0cm 0cm\">\n<p><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&amp;utm_source=email_signature&amp;utm_medium=banner\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: blue; text-decoration: none\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width: 3.9083in; height: 1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=260153&amp;ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: Arial, sans-serif\">&nbsp;\n &nbsp; &nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.cepyme500.com/empresa/1566\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: blue; text-decoration: none\"><img border=\"0\" width=\"82\" height=\"83\" style=\"width: 0.85in; height: 0.8666in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=260154&amp;ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: Arial, sans-serif\">&nbsp;</span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width: 375pt; padding: 0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"text-align: justify\"><span style=\"font-size: 6pt; font-family: Arial, sans-serif; color: rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial\n y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos\n exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo\n su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje\n al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva\n el mensaje original a la dirección arriba mencionada.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<div>\n<div style=\"border: none; border-top: solid rgb(225, 225, 225) 1pt; padding: 3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b>De:</b> Mario Lurbe &lt;mario.lurbe@webhelp.com&gt; <br />\n<b>Enviado el:</b> jueves, 3 de noviembre de 2022 11:15<br />\n<b>Para:</b> Paula Camara Martinez &lt;paula.c.martinez@browniespain.com&gt;<br />\n<b>CC:</b> Montse Vila &lt;montse.vila@browniespain.com&gt;<br />\n<b>Asunto:</b> html template</p>\n</div>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p align=\"center\" style=\"margin: 5pt; text-align: center\"><span style=\"font-size: 10pt; color: black\">Webhelp Classified - Confidential</span></p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">Buenos días</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">Necesito el template html de Brownie para acabar de configurar los mails de respuesta en Zendesk</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 12pt; color: black\">Gracias</span></p>\n</div>\n</div>\n</div>\n</div>",
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