#1531 · RE: NO ENCIENDE LA TELEVISION HERMOSILLA

ID interno: 10918000000472985
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Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
E-Mail
SLA
—
Grupo
Brownie (HQ)
Site
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Sat Instronic
Técnico
Edwin Martinez
Departamento
—
Request Type
Incidencia
Creado
19/10/22, 15:32
Resuelto
—
Actualizado
5/12/22, 16:00
Asignado
Oct 19, 2022 06:02 PM
Respondido
Oct 19, 2022 06:02 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
First resp. overdue
Escalado
Reabierto
FCR
Solicitada cancelación
Service Request
Trashed
Asignar técnico

Actual: Edwin Martinez
Descripción

Buenas tardes,
En esta tienda nos han comentado que el monitor no le enciende, hemos estado revisando con el personal de tienda que amablemente nos ha realizado unas primeras comprobaciones.
De esta tienda no hemos instalado los monitores nosotros y no sé con qué sistema funcionan porque no los tenemos en plataforma.
¿Necesitáis que organicemos una visita para revisar esto?
Saludos,
signature_1741040078
Marc Roger
Dept.Operaciones Retail – Responsable Coordinación Obras - Mantenimiento
mroger@instronic.com
Sat@instronic.com
938405180
Headquarters
C/ Vilamajor Nau 21
08410 Vilanova del Vallès
instronic.com
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Así mismo le informamos que su dirección de email ha sido recabada del propio interesado o de fuentes de acceso público, y está incluida en nuestros ficheros con la finalidad de mantener contacto con usted para el envío de comunicaciones sobre nuestros productos y servicios mientras exista un interés mutuo para ello o una relación negocial o contractual.
No obstante, usted puede ejercer sus derechos de acceso, rectificación y supresión de sus datos, así como los derechos de limitación, portabilidad y oposición a su tratamiento o solicitar más información sobre nuestra política de privacidad utilizando la siguiente información:
Responsable: INSTRONIC 2000 S.L
Dirección: C/Vilamajor, 21 -08410 Vilanova del Vallès
Teléfono: 938405180E-mail: lopd@instronic.com
Página web: http://www.instronic.com
Si considera que el tratamiento no se ajusta a la normativa vigente de Protección de Datos, podrá presentar una reclamación ante la autoridad de control: Agencia Española de Protección de Datos (https://www.agpd.es)
De: Hermosilla <hermosilla@browniespain.com>
Enviado el: miércoles, 19 de octubre de 2022 16:05
Para: Sat Instronic <sat@instronic.com>
Asunto: NO ENCIENDE LA TELEVISION HERMOSILLA
ATTENTION: This message comes from an external sender: be careful with links and attachments.
Hola, buenas tardes;
No funciona la televisión, nos la podéis encender en remoto, por favor?
Gracias
Un saludo,
JSON crudo (detalle completo)
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  "description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\" zm_-4742446372309616243_parse_-5756487598070553246\">\n<div class=\"x_1384987912WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes, </p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">En esta tienda nos han comentado que el monitor no le enciende, hemos estado revisando con el personal de tienda que amablemente nos ha realizado unas primeras comprobaciones.\n</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">De esta tienda no hemos instalado los monitores nosotros y no sé con qué sistema funcionan porque no los tenemos en plataforma.</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">¿Necesitáis que organicemos una visita para revisar esto?</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Saludos, </p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<div>\n<p class=\"MsoNormal\"><span style=\"\"><img width=\"189\" height=\"96\" style=\"width: 1.9687in; height: 1in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=210411&amp;ACTION=FILE\" alt=\"signature_1741040078\" /></span></p>\n<p class=\"MsoNormal\"><span style=\"color: rgb(62, 0, 62)\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><b><span style=\"font-size: 10pt; color: black\">Marc Roger</span></b><span style=\"font-size: 12pt; color: black\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; color: black\">Dept.Operaciones Retail – Responsable Coordinación Obras - Mantenimiento</span><span style=\"color: black\"></span></p>\n<p class=\"MsoNormal\"><span style=\"color: black\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; color: black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:mroger@instronic.com\">mroger@instronic.com</a></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; color: black\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt; color: black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:Sat@instronic.com\">Sat@instronic.com</a></span><span style=\"color: black\"></span></p>\n<p class=\"MsoNormal\"><b><span style=\"font-size: 10pt; color: black\">938405180</span></b><span style=\"color: black\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><b><span style=\"font-size: 10pt\">Headquarters</span></b><span style=\"\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt\">C/ Vilamajor Nau 21</span><span style=\"\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt\">08410 Vilanova del Vallès</span><span style=\"\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size: 10pt\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://instronic.com/\" title=\"http://instronic.com/\"><b><span style=\"font-size: 10pt\">instronic.com</span></b></a></span><span style=\"font-size: 10pt\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size: 10.5pt\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.linkedin.com/company/instronic/\"><span style=\"font-size: 10.5pt; color: black; text-decoration: none\"><img border=\"0\" width=\"27\" height=\"27\" style=\"width: 0.2812in; height: 0.2812in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=210412&amp;ACTION=FILE\" alt=\"signature_193439766\" /></span></a><span style=\"font-size: 10.5pt; color: black\">&nbsp;\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.instagram.com/instronic/\"><span style=\"font-size: 10.5pt; color: black; text-decoration: none\"><img border=\"0\" width=\"27\" height=\"27\" style=\"width: 0.2812in; height: 0.2812in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=210413&amp;ACTION=FILE\" alt=\"signature_1097321246\" /></span></a><span style=\"font-size: 10.5pt; color: black\">&nbsp;&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://vimeo.com/user45011657\"><span style=\"font-size: 10.5pt; color: black; text-decoration: none\"><img border=\"0\" width=\"27\" height=\"27\" style=\"width: 0.2812in; height: 0.2812in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=210414&amp;ACTION=FILE\" alt=\"signature_558221435\" /></span></a><span style=\"font-size: 10.5pt; color: black\">&nbsp;&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCX4xCBLSnaX_lmbzoPjVHWQ\"><span style=\"font-size: 10.5pt; color: black; text-decoration: none\"><img border=\"0\" width=\"27\" height=\"27\" style=\"width: 0.2812in; height: 0.2812in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=210415&amp;ACTION=FILE\" alt=\"signature_1679027825\" /></span></a><span style=\"font-size: 10.5pt; color: black\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size: 10.5pt\">&nbsp;</span></p>\n<p class=\"MsoNormal\" style=\"background: white\"><b><span style=\"font-size: 5.5pt; font-family: inherit; color: black; border: none windowtext 1pt; padding: 0cm\">Aviso legal:</span></b><span style=\"\"></span></p>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 5.5pt; font-family: inherit; color: black; border: none windowtext 1pt; padding: 0cm\">Este correo electrónico y, en su caso, cualquier archivo adjunto al mismo, contiene\n información de carácter confidencial exclusivamente dirigida a su destinatario. Queda prohibida su divulgación, copia o distribución a terceros sin la previa autorización escrita de INSTRONIC 2000 S.L.</span><span style=\"font-size: 12pt; font-family: inherit; color: rgb(32, 31, 30); border: none windowtext 1pt; padding: 0cm\"></span></p>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 5.5pt; font-family: inherit; color: black; border: none windowtext 1pt; padding: 0cm\">En el caso de haber recibido este correo electrónico por error, por favor, elimínalo\n de inmediato y rogamos nos notifique esta circunstancia mediante reenvío a la dirección electrónica del remitente.</span><span style=\"font-size: 12pt; font-family: inherit; color: rgb(32, 31, 30); border: none windowtext 1pt; padding: 0cm\"></span></p>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 5.5pt; font-family: inherit; color: black; border: none windowtext 1pt; padding: 0cm\">De conformidad con lo establecido en las normativas vigentes de Protección de Datos\n a nivel nacional y europeo, INSTRONIC 2000 S.L&nbsp; garantiza la adopción de las medidas técnicas y organizativas necesarias para asegurar el tratamiento confidencial de los datos de carácter personal.</span><span style=\"font-size: 12pt; font-family: inherit; color: rgb(32, 31, 30); border: none windowtext 1pt; padding: 0cm\"></span></p>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 5.5pt; font-family: inherit; color: black; border: none windowtext 1pt; padding: 0cm\">Así mismo le informamos que su dirección de email ha sido recabada del propio interesado\n o de fuentes de acceso público, y está incluida en nuestros ficheros con la finalidad de mantener contacto con usted para el envío de comunicaciones sobre nuestros productos y servicios mientras exista un interés mutuo para ello o una relación negocial o contractual.</span><span style=\"font-size: 12pt; font-family: inherit; color: rgb(32, 31, 30); border: none windowtext 1pt; padding: 0cm\"></span></p>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 5.5pt; font-family: inherit; color: black; border: none windowtext 1pt; padding: 0cm\">No obstante, usted puede ejercer sus derechos de acceso, rectificación y supresión de\n sus datos, así como los derechos de limitación, portabilidad y oposición a su tratamiento o solicitar más información sobre nuestra política de privacidad utilizando la siguiente información:</span><span style=\"font-size: 12pt; font-family: inherit; color: rgb(32, 31, 30); border: none windowtext 1pt; padding: 0cm\"></span></p>\n<p class=\"MsoNormal\" style=\"background: white\"><b><span style=\"font-size: 4pt; font-family: inherit; color: black; border: none windowtext 1pt; padding: 0cm\">Responsable:</span></b><span style=\"font-size: 4pt; font-family: inherit; color: black; border: none windowtext 1pt; padding: 0cm\">&nbsp;INSTRONIC\n 2000 S.L</span><span style=\"font-size: 12pt; font-family: inherit; color: rgb(32, 31, 30); border: none windowtext 1pt; padding: 0cm\"></span></p>\n<p class=\"MsoNormal\" style=\"background: white\"><b><span style=\"font-size: 4pt; font-family: inherit; color: black; border: none windowtext 1pt; padding: 0cm\">Dirección:</span></b><span style=\"font-size: 4pt; font-family: inherit; color: black; border: none windowtext 1pt; padding: 0cm\">&nbsp;C/Vilamajor,\n 21 -08410 Vilanova del Vallès</span><span style=\"font-size: 12pt; font-family: inherit; color: rgb(32, 31, 30); border: none windowtext 1pt; padding: 0cm\"></span></p>\n<p class=\"MsoNormal\" style=\"background: white\"><b><span style=\"font-size: 4pt; font-family: inherit; color: black; border: none windowtext 1pt; padding: 0cm\">Teléfono:</span></b><span style=\"font-size: 4pt; font-family: inherit; color: black; border: none windowtext 1pt; padding: 0cm\">&nbsp;938405180E-mail:&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:lopd@instronic.com\"><span style=\"color: rgb(17, 85, 204)\">lopd@instronic.com</span></a></span><span style=\"font-size: 12pt; font-family: inherit; color: rgb(32, 31, 30); border: none windowtext 1pt; padding: 0cm\"></span></p>\n<p class=\"MsoNormal\" style=\"background: white\"><b><span style=\"font-size: 4pt; font-family: inherit; color: black; border: none windowtext 1pt; padding: 0cm\">Página web:</span></b><span style=\"font-size: 4pt; font-family: inherit; color: black; border: none windowtext 1pt; padding: 0cm\">&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.instronic.com/\"><span style=\"color: rgb(17, 85, 204)\">http://www.instronic.com&nbsp;</span></a></span><span style=\"font-size: 12pt; font-family: inherit; color: rgb(32, 31, 30); border: none windowtext 1pt; padding: 0cm\"></span></p>\n<p class=\"MsoNormal\" style=\"background: white\"><span style=\"font-size: 5.5pt; font-family: inherit; color: black; border: none windowtext 1pt; padding: 0cm\">Si considera que el tratamiento no se ajusta a la normativa vigente de Protección de\n Datos, podrá presentar una reclamación ante la autoridad de control: Agencia Española de Protección de Datos (<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.agpd.es/\"><span style=\"color: rgb(17, 85, 204)\">https://www.agpd.es</span></a>)</span><span style=\"font-size: 12pt; font-family: inherit; color: rgb(32, 31, 30); border: none windowtext 1pt; padding: 0cm\"></span></p>\n<p class=\"MsoNormal\"><span style=\"color: rgb(31, 73, 125); border: none windowtext 1pt; padding: 0cm\">&nbsp;</span></p>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n<div>\n<div style=\"border: none; border-top: solid rgb(225, 225, 225) 1pt; padding: 3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"\">De:</span></b><span style=\"\"> Hermosilla &lt;hermosilla@browniespain.com&gt;\n<br />\n<b>Enviado el:</b> miércoles, 19 de octubre de 2022 16:05<br />\n<b>Para:</b> Sat Instronic &lt;sat@instronic.com&gt;<br />\n<b>Asunto:</b> NO ENCIENDE LA TELEVISION HERMOSILLA</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n<div style=\"border: solid rgb(156, 101, 0) 1pt; padding: 2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height: 12pt; background: rgb(255, 235, 156)\"><span style=\"font-size: 10pt; font-family: Tahoma, sans-serif; color: rgb(156, 101, 0)\">ATTENTION:\n</span><span style=\"font-size: 10pt; font-family: Tahoma, sans-serif; color: black\">This message comes from an external sender: be careful with links and attachments.\n</span></p>\n</div>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<div>\n<p class=\"MsoNormal\">Hola, buenas tardes;</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">No funciona la televisión, nos la podéis encender en remoto, por favor?</p>\n<p class=\"MsoNormal\">Gracias</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Un saludo,</p>\n</div>\n</div>\n</div>",
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