#1260 · Fwd: Aveiro. Nueva tienda Browniespain

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  "message_id": "<63450edd18542_23a2af4f9bd65dc389533b1.sidekiq-frequent-fd-poduseast1-main1-blue-58fb4fb75-ljsc9@forward.freshdesk.com>",
  "resolution": null,
  "technician": {
    "id": "10918000000167018",
    "name": "Edwin Martinez",
    "site": {
      "id": "10918000000794001"
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    "phone": null,
    "mobile": "680658288",
    "email_id": "edwin.martinez@browniespain.com",
    "sms_mail": null,
    "job_title": "Retail Project Operations",
    "last_name": "Martinez",
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      "id": "10918000000174683"
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    "first_name": "Edwin",
    "user_scope": "internal_user",
    "employee_id": "emartinez",
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  "description": "<div><div style=\"font-size: 14px\">\n\t<div style=\"font-size: 14px\">\n<div dir=\"ltr\">Buenos días,&nbsp;</div>\n<div><br /></div>\n<div dir=\"ltr\">Para configurar los datafonos ClearOne para la apertura de Aveiro, me piden los datos de abajo.&nbsp;</div>\n<div dir=\"ltr\">​Nos lo podéis indicar, o lo preferís gestionarlo esto vosotros con Clearone?</div>\n<div dir=\"ltr\">Ya nos confirmáis como proceder!</div>\n<div><br /></div>\n<div dir=\"ltr\">\n<div style=\"font-size: 15px; font-family: Calibri, sans-serif\">Muchas Gracias.</div>\n<div style=\"font-size: 15px; font-family: Calibri, sans-serif\" dir=\"ltr\">Un saludo,</div>\n</div>\n<div dir=\"ltr\">\n<div style=\"font-size: 15px; font-family: Calibri, sans-serif\" dir=\"ltr\"></div>\n<div style=\"margin: 0cm; font-size: 15px; font-family: Calibri, sans-serif\"><strong><span style=\"font-size: 7px; font-family: &quot;Segoe UI&quot;, sans-serif; color: gray\">&nbsp;</span></strong></div>\n<div style=\"margin: 0cm; font-size: 15px; font-family: Calibri, sans-serif\"><strong><span style=\"font-size: 16px; color: gray; background: white\">Gabriel Santiago</span></strong></div>\n<div style=\"margin: 0cm; font-size: 15px; font-family: Calibri, sans-serif\"><strong><span style=\"font-size: 13px; color: gray; background: white\">Abisma IT Systems</span></strong></div>\n<div style=\"margin: 0cm; font-size: 15px; font-family: Calibri, sans-serif\"><strong><span style=\"font-size: 13px; color: gray; background: white\">+34 93 192 17 66</span></strong></div>\n<div style=\"margin: 0cm; font-size: 15px; font-family: Calibri, sans-serif\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.abisma.com/\"><img width=\"222\" src=\"https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3OTQ3NTI4NywiZG9tYWluIjoic29wb3J0ZWFiaXNtYS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MTExMjM3Nn0.lBgeMuq7pjYNhQF6NxzFT2nFH20T9C-Q4x0AAQf1IJk\" style=\"height: 0.75in; width: 2.322in\" class=\"x_-1858656683fr-fic x_-1858656683fr-dii\" /></a></div>\n<div><strong><span style=\"font-size: 10pt; font-family: &quot;Segoe UI&quot;, sans-serif; color: rgb(127, 127, 127)\"><br /></span></strong></div>\n</div>\n<div class=\"x_-1858656683freshdesk_quote\">\n                          <blockquote class=\"x_-1858656683freshdesk_quote\">\n                            Activado\n                            Lun, 10 Oct a 11:43 A. M.\n                            <span class=\"x_-1858656683separator\">,  soporte clearone &lt;soporte@clearone.es&gt;  escribió:\n                            <div id=\"x_-1858656683divtagdefaultwrapper\" style=\"font-size: 12pt; color: rgb(0, 0, 0); font-family: Calibri, Helvetica, sans-serif\" dir=\"ltr\">\n<div>Buenos días Gabriel,</div>\n<div>\n<br />\n</div>\n<div>Disculpa la demora, ¿Cuando menciona fichero, a que se refiere exactamente?</div>\n<div>\n<br />\n</div>\n<div>Entiendo que daran de alta una nueva tienda, nos pueden facilitar el número de establecimiento de esa tienda si disponen de algún número, el código de comercio o FUC facilitado por la entidad bancaria y en caso de no disponer de alguno por favor indicarnos\n los datos de contacto de su director/a bancario. Cuantos terminales o cajas van a tener en la nueva tienda, y si necesritan terminales de que modelo.</div>\n<div>\n<br />\n</div>\n<div>\n<br />\n</div>\n<div>Un saludo.</div>\n<div>\n<br />\n</div>\n<div></div>\n<div class=\"x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_MsoNormal\" style=\"font-size: 12pt; font-family: &quot;Times New Roman&quot;, serif; color: rgb(33, 33, 33)\">\n<b><span style=\"font-family: Calibri, sans-serif, serif, EmojiFont; color: rgb(166, 166, 166)\">Rossanny Cuello</span></b><b><span style=\"font-size: 11pt; font-family: Calibri, sans-serif, serif, EmojiFont; color: rgb(166, 166, 166)\">&nbsp;-&nbsp;</span></b><b><span style=\"font-size: 11pt; font-family: Calibri, sans-serif, serif, EmojiFont; color: rgb(0, 176, 240)\">Dpto.&nbsp;Soporte</span></b><span style=\"font-family: Calibri, sans-serif, serif, EmojiFont; color: black\"></span>\n</div>\n<div class=\"x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_x_MsoNormal\" style=\"font-size: 12pt; font-family: &quot;Times New Roman&quot;, serif; color: rgb(33, 33, 33)\">\n<b><i><span style=\"font-size: 16pt; font-family: Calibri, sans-serif, serif, EmojiFont; color: rgb(166, 166, 166)\">Clear</span></i></b><b><i><span style=\"font-size: 16pt; font-family: Calibri, sans-serif, serif, EmojiFont; color: rgb(0, 176, 240)\">ONE&nbsp;</span></i></b><b><span style=\"font-size: 16pt; font-family: Calibri, sans-serif, serif, EmojiFont; color: rgb(0, 176, 240)\">-&nbsp;</span></b><b><span style=\"font-size: 11pt; font-family: Calibri, sans-serif, serif, EmojiFont; color: rgb(0, 176, 240)\">91\n 490 01 50</span></b>\n</div>\n<br />\n<div></div>\n</div>\n<hr style=\"width: 98%\" />\n<div id=\"x_-1858656683divRplyFwdMsg\" dir=\"ltr\">\n<font style=\"font-size: 11pt\" color=\"#000000\"><b>De:</b> Soporte Abisma Systems &lt;soporte@abisma.com&gt;<br />\n<b>Enviado:</b> lunes, 10 de octubre de 2022 11:00:56<br />\n<b>Para:</b> soporte clearone<br />\n<b>Asunto:</b> [External Email] Re: Nuevo tienda Browniespain CL2022/021308</font>\n<div>&nbsp;</div>\n</div>\n<div>\n<br />\n<pre><font color=\"blue\">\n\n<table id=\"x_-1858656683webs1\"><tbody><tr id=\"x_-1858656683webs3\"><td id=\"x_-1858656683webs2\">\n<b>EXTERNAL\n EMAIL</b><br />Do not click links or open attachments unless you know the content is safe.<br />Report any suspicious email to the EVO Security Operations Center using the button at the top of your Outlook mailbox or contact the SOC directly at evo-soc@evopayments.com.</td></tr></tbody></table>\n\n</font></pre>\n<br />\n<div style=\"font-size: 14px\">\n<div style=\"font-size: 14px\">\n<div dir=\"ltr\">\n<div dir=\"ltr\">Por favor, nos podéis responder con la info..</div>\n<div dir=\"ltr\">Es URGENTE.<br />\n<br />\n</div>\n</div>\n<div dir=\"ltr\">\n<div style=\"font-size: 15px; font-family: Calibri, sans-serif\">Muchas Gracias.</div>\n<div style=\"font-size: 15px; font-family: Calibri, sans-serif\">Un saludo,</div>\n<div style=\"margin: 0cm; font-size: 15px; font-family: Calibri, sans-serif\"><strong><span style=\"font-size: 7px; font-family: &quot;Segoe UI&quot;, sans-serif; color: gray\">&nbsp;</span></strong></div>\n<div style=\"margin: 0cm; font-size: 15px; font-family: Calibri, sans-serif\"><strong><span style=\"font-size: 16px; color: gray; background: white\">Gabriel Santiago</span></strong></div>\n<div style=\"margin: 0cm; font-size: 15px; font-family: Calibri, sans-serif\"><strong><span style=\"font-size: 13px; color: gray; background: white\">Abisma IT Systems</span></strong></div>\n<div style=\"margin: 0cm; font-size: 15px; font-family: Calibri, sans-serif\"><strong><span style=\"font-size: 13px; color: gray; background: white\">+34 93 192 17 66</span></strong></div>\n<div style=\"margin: 0cm; font-size: 15px; font-family: Calibri, sans-serif\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.abisma.com/\"><img width=\"222\" style=\"height: 0.75in; width: 2.322in\" class=\"x_-1858656683fr-fic x_-1858656683fr-dii\" src=\"https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3OTQ3NTI4NywiZG9tYWluIjoic29wb3J0ZWFiaXNtYS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MTExMjM3Nn0.lBgeMuq7pjYNhQF6NxzFT2nFH20T9C-Q4x0AAQf1IJk\" /></a></div>\n<div><strong><span style=\"font-size: 10pt; font-family: &quot;Segoe UI&quot;, sans-serif; color: rgb(127, 127, 127)\"><br />\n</span></strong></div>\n</div>\n<div class=\"x_-1858656683freshdesk_quote\">\n<blockquote class=\"x_-1858656683freshdesk_quote\">Activado Lun, 3 Oct a 3:37 P. M. <span class=\"x_-1858656683separator\">\n, soporte clearone &lt;soporte@clearone.es&gt; escribió:\n<div class=\"x_-1858656683WordSection1\">\n<div class=\"MsoNormal\"><span style=\"font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125)\"></span></div>\n<div>&nbsp;</div>\n<div></div>\n<div class=\"MsoNormal\"><span style=\"font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125)\"></span></div>\n<div>&nbsp;</div>\n<div></div>\n<div class=\"MsoNormal\"><span style=\"font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125)\">Gracias por tu correo, te contestaremos lo antes posible. Si deseas hacer seguimiento del caso, te hemos asignado un número de referencia en el asunto.</span></div>\n<div></div>\n<div></div>\n<div class=\"MsoNormal\"><span style=\"font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125)\"></span></div>\n<div>&nbsp;</div>\n<div></div>\n<div class=\"MsoNormal\"><span style=\"font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125)\">Un saludo,</span></div>\n<div></div>\n<div></div>\n<div class=\"MsoNormal\"><span style=\"font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125)\"></span></div>\n<div>&nbsp;</div>\n<div></div>\n<div class=\"MsoNormal\">\n<b><span style=\"font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(0, 176, 240)\">Dpto. Soporte</span></b><b><span style=\"font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(166, 166, 166)\"></span></b>\n</div>\n<div></div>\n<div></div>\n<div class=\"MsoNormal\">\n<b><i><span style=\"font-size: 16pt; font-family: Calibri, sans-serif; color: rgb(166, 166, 166)\">Clear</span></i></b><b><i><span style=\"font-size: 16pt; font-family: Calibri, sans-serif; color: rgb(0, 176, 240)\">ONE\n</span></i></b><b><span style=\"font-size: 16pt; font-family: Calibri, sans-serif; color: rgb(0, 176, 240)\">-\n</span></b><b><span style=\"font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(0, 176, 240)\">91 490 01 50</span></b>\n</div>\n<div></div>\n<div></div>\n<div class=\"MsoNormal\"><span style=\"font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125)\"></span></div>\n<div>&nbsp;</div>\n<div></div>\n<div class=\"MsoNormal\"><span style=\"font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125)\"></span></div>\n<div>&nbsp;</div>\n<div></div>\n<div class=\"MsoNormal\"><span style=\"font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125)\"></span></div>\n<div>&nbsp;</div>\n<div></div>\n<div class=\"MsoNormal\"><b><span style=\"font-size: 11pt; font-family: Calibri, sans-serif\"></span></b></div>\n</div>\n<div class=\"x_-1858656683freshdesk_quote\">\n<blockquote class=\"x_-1858656683freshdesk_quote\">\n<div></div>\n</blockquote>\n</div></span>\n</blockquote>\n</div>\n</div>\n</div>\n</div>\n<div class=\"x_-1858656683freshdesk_quote\"><blockquote class=\"x_-1858656683freshdesk_quote\">\n<div>From:<span style=\"font-size: 11pt; font-family: Calibri, sans-serif\"> Soporte Abisma Systems [mailto:soporte@abisma.com]\n<br />\n<b>Sent:</b> lunes, 03 de octubre de 2022 9:06<br />\n<b>To:</b> soporte clearone &lt;soporte@clearone.es&gt;<br />\n<b>Subject:</b> [External Email] Re: Nuevo tienda Browniespain - CL2022/020720</span>\n\n</div>\n<div></div>\n<div></div>\n<div class=\"MsoNormal\"></div>\n<div>&nbsp;</div>\n<div class=\"MsoNormal\"></div>\n<div>&nbsp;</div>\n<pre><span style=\"color: blue\"><div>&nbsp;</div></span></pre>\n<pre><span style=\"color: blue\"><div>&nbsp;</div></span></pre>\n<table class=\"x_-1858656683MsoNormalTable\" border=\"1\" cellpadding=\"0\" style=\"border: ridge black 2.25pt\" id=\"x_-1858656683webs1\">\n<tbody>\n<tr id=\"x_-1858656683webs3\">\n<td style=\"border: inset black 1pt; background: red; padding: 0.75pt 0.75pt 0.75pt 0.75pt\" id=\"x_-1858656683webs2\">\n<div class=\"MsoNormal\" align=\"center\" style=\"text-align: center\">\n<b><span style=\"color: white\">EXTERNAL EMAIL</span></b><span style=\"color: white\"><br />\nDo not click links or open attachments unless you know the content is safe.<br />\nReport any suspicious email to the EVO Security Operations Center using the button at the top of your Outlook mailbox or contact the SOC directly at evo-soc@evopayments.com.</span>\n</div>\n<div></div>\n<div></div>\n</td>\n</tr>\n</tbody>\n</table>\n<pre><span style=\"color: blue\"><div>&nbsp;</div></span></pre>\n<pre><span style=\"color: blue\"><div>&nbsp;</div></span></pre>\n<div class=\"MsoNormal\"></div>\n<div>&nbsp;</div>\n<div>\n<div>\n<div>\n<div>\n<div class=\"MsoNormal\"><span style=\"font-size: 10.5pt; font-family: &quot;Segoe UI&quot;, sans-serif\">​Buenos días,&nbsp;</span></div>\n<div></div>\n<div></div>\n</div>\n<div>\n<div class=\"MsoNormal\"><span style=\"font-size: 10.5pt; font-family: &quot;Segoe UI&quot;, sans-serif\">​</span></div>\n<div></div>\n<div></div>\n</div>\n<div>\n<div class=\"MsoNormal\" style=\"margin-bottom: 12pt\"><span style=\"font-size: 10.5pt; font-family: &quot;Segoe UI&quot;, sans-serif\">Nos podéis por favor en cuanto podáis pasarnos esta info, nos urge tener los dispositivos operativos en cuanto antes.</span></div>\n<div></div>\n<div></div>\n</div>\n</div>\n<div>\n<div>\n<div class=\"MsoNormal\"><span style=\"font-size: 11.5pt; font-family: Calibri, sans-serif\">Muchas Gracias.</span></div>\n<div></div>\n<div></div>\n</div>\n<div>\n<div class=\"MsoNormal\"><span style=\"font-size: 11.5pt; font-family: Calibri, sans-serif\">Un saludo,</span></div>\n<div></div>\n<div></div>\n</div>\n<div>\n<div class=\"MsoNormal\">\n<strong><span style=\"font-size: 5.5pt; font-family: &quot;Segoe UI&quot;, sans-serif; color: gray\">&nbsp;</span></strong><span style=\"font-size: 11.5pt; font-family: Calibri, sans-serif\"></span>\n</div>\n<div></div>\n<div></div>\n</div>\n<div>\n<div class=\"MsoNormal\">\n<strong><span style=\"font-family: Calibri, sans-serif; color: gray; background: white\">Gabriel Santiago</span></strong><span style=\"font-size: 11.5pt; font-family: Calibri, sans-serif\"></span>\n</div>\n<div></div>\n<div></div>\n</div>\n<div>\n<div class=\"MsoNormal\">\n<strong><span style=\"font-size: 10pt; font-family: Calibri, sans-serif; color: gray; background: white\">Abisma IT Systems</span></strong><span style=\"font-size: 11.5pt; font-family: Calibri, sans-serif\"></span>\n</div>\n<div></div>\n<div></div>\n</div>\n<div>\n<div class=\"MsoNormal\">\n<strong><span style=\"font-size: 10pt; font-family: Calibri, sans-serif; color: gray; background: white\">+34 93 192 17 66</span></strong><span style=\"font-size: 11.5pt; font-family: Calibri, sans-serif\"></span>\n</div>\n<div></div>\n<div></div>\n</div>\n<div>\n<div class=\"MsoNormal\"><span style=\"font-size: 11.5pt; font-family: Calibri, sans-serif\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.abisma.com/\"><span style=\"border: solid windowtext 1pt; padding: 0cm; text-decoration: none\"><img width=\"222\" height=\"222\" alt=\"Image removed by sender.\" src=\"https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM4NzExNTAzNCwiZG9tYWluIjoic29wb3J0ZWFiaXNtYS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MTExMjM3Nn0.mmnva7KWaeV4q_BPDxI3LlIbWi7WfSjsOu3phSA3GVA\" /></span></a></span></div>\n<div></div>\n<div></div>\n</div>\n<div>\n<div class=\"MsoNormal\"><span style=\"font-size: 10.5pt; font-family: &quot;Segoe UI&quot;, sans-serif\"></span></div>\n<div>&nbsp;</div>\n<div></div>\n</div>\n</div>\n<div>\n\n</div>\n</div>\n<div class=\"MsoNormal\"><span style=\"font-size: 10.5pt; font-family: &quot;Segoe UI&quot;, sans-serif\"></span></div>\n<div></div>\n<div></div>\n</div>\n\n\n\n\n\n\n\n\n</blockquote></div>\n                          </span>\n</blockquote>\n                        </div>\n</div>\n\n<br />\n\n\n\n\n<span title=\"fd_tkt_identifier\" style=\"font-size: 0px; font-family: fdtktid; min-height: 0px; min-height: 0px; max-height: 0px; line-height: 0px; color: rgb(255, 255, 255)\">14777:1112376</span>\n\n</div></div>",
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    "id": "10918000000193312",
    "name": "Datáfonos"
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  "created_time": {
    "value": "1665470283967",
    "display_value": "Oct 11, 2022 08:38 AM"
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  "is_escalated": false,
  "request_type": {
    "id": "10918000000010007",
    "name": "Incidencia"
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  "time_elapsed": "0",
  "assigned_time": {
    "value": "1665477080195",
    "display_value": "Oct 11, 2022 10:31 AM"
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  "has_attachments": false,
  "unreplied_count": 0,
  "last_updated_time": {
    "value": "1665485869209",
    "display_value": "Oct 11, 2022 12:57 PM"
  },
  "linked_to_request": null,
  "is_service_request": false,
  "completed_by_denial": false,
  "email_ids_to_notify": [
    "it@browniespain.com"
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}