#1061 · VALES

ID interno: 10918000000398563

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Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

ERP

Subcategoría

LS Retail

Tipo

Incidencia

Canal

CAU

SLA

Grupo

Brownie (Tiendas)

Site

TIENDAS

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Valencia Jorge Juan

Técnico

Edwin Martinez

Departamento

Tiendas

Request Type

Incidencia

Creado

4/10/22, 7:36

Resuelto

Actualizado

4/10/22, 7:53

Asignado

Oct 4, 2022 09:53 AM

Respondido

Completado

First resp. due

Due by

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Edwin Martinez

Descripción

Buenos días!

 

Te paso los VALES que hemos realizado está mañana en la prueba que hemos hecho cuando habéis llamado.

 

Gracias

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