#394 · RE: Ticket re-opened - [#14014] RV: (IT-25502) RV: Abrir puertos - Pyrenees e Illa Carlemany
ID interno: 10918000000268077
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Consulta
Canal
SLA
—
Grupo
—
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Consulta
Creado
6/9/22, 16:00
Resuelto
—
Actualizado
7/9/22, 7:01
Asignado
—
Respondido
Sep 7, 2022 09:01 AM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Hola Edwin,
Los puertos 16860 y 16850 son para la replicación de tareas con central, el 7047 es para el webservice.
El puerto 445 es el puerto que necesitamos solo de salida hacia Brownie no tiene que estar abierto de entrada en pyrines y es para acceder al webservice de central sin este puerto no puede acceder a la pestaña pagos etc.
Gracias,
Un Saludo.
De: Soporte <soporte@abisma.com>
Enviado el: martes, 6 de septiembre de 2022 17:31
Para: Jordi Esteve <jesteve@abisma.com>
Asunto: Ticket re-opened - [#14014] RV: (IT-25502) RV: Abrir puertos - Pyrenees e Illa Carlemany
Hi Jordi Esteve,
Ticket “#14014 – RV: (IT-25502) RV: Abrir puertos - Pyrenees e Illa Carlemany” has been reopened, please visithttps://soporte.abisma.com/helpdesk/tickets/14014 to view the ticket.
Ticket comment
Hola.
Nos comentan lo siguiente desde IT Andorra Pyrenees sobre el puerto 445 que hemos solicitado la apertura.
Entiendo que la solicitud de todos estos puertos : el 16860 y el 16850, luego se añadió el 7047 y ahora el 445 los hemos pedido por los 2 servidores que accedemos?
Un Saludo
Edwin
De: FRANCESC CERVIÑO GRACIA <soporte@pyrenees.ad>
Enviado: martes, 6 de septiembre de 2022 17:21
Para: IT <it@browniespain.com>
Cc: josep.aniorte@pyrenees.ad <josep.aniorte@pyrenees.ad>; Elena Framis <elenaframis@browniespain.com>
Asunto: (IT-25502) RV: Abrir puertos - Pyrenees e Illa Carlemany
Buenas tardes Marc
el puerto 445 está bloqueado y para su liberación, al tratarse de un puerto sensible en temas de seguridad, tenéis que justificar el porqué necesitáis dicho puerto,
una vez expuesto un comité de seguridad la examinará y dictaminará si se abre o no.
También os agradeceríamos que expusieseis todos los puertos que necesitáis, ya que primero se dijo, el 16860 y el 16850, luego se añadió el 7047 y ahora el 445
quedo a la espera,
un saludo.
Soporte | | |
Equip suport tècnic | ||
PYRÉNÉES Andorra | ||
T. 880 123 | ||
Abans d'imprimir o guardar aquest e-mail, pensa bé si és necessari, el medi ambient t'ho agrairà. |
14014:1112376
Resolución
nada que realizar.
JSON crudo (detalle completo)
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"description": "<div class=\"WordSection1\"><p class=\"MsoNormal\"><span style=\"\">Hola Edwin,</span><br /></p><p class=\"MsoNormal\"><span style=\"\"> </span><br /></p><p class=\"MsoNormal\"><span style=\"\">Los puertos 16860 y 16850 son para la replicación de tareas con central, el 7047 es para el webservice.</span><br /></p><p class=\"MsoNormal\"><span style=\"\">El puerto 445 es el puerto que necesitamos solo de salida hacia Brownie no tiene que estar abierto de entrada en pyrines y es para acceder al webservice de central sin este puerto no puede acceder a la pestaña pagos etc.</span><br /></p><p class=\"MsoNormal\"><span style=\"\"> </span><br /></p><p class=\"MsoNormal\"><span style=\"\">Gracias,</span><br /></p><p class=\"MsoNormal\"><span style=\"\">Un Saludo.</span><br /></p><p class=\"MsoNormal\"><span style=\"\"> </span><br /></p><p class=\"MsoNormal\"><span style=\"\"> </span><br /></p><div style=\"border: none; border-top: solid rgb(225, 225, 225) 1pt; padding: 3pt 0cm 0cm 0cm\"><p class=\"MsoNormal\"><br /></p><div><b>De:</b> Soporte <soporte@abisma.com> <br /></div><div><b>Enviado el:</b> martes, 6 de septiembre de 2022 17:31<br /></div><div><b>Para:</b> Jordi Esteve <jesteve@abisma.com><br /></div><div><b>Asunto:</b> Ticket re-opened - [#14014] RV: (IT-25502) RV: Abrir puertos - Pyrenees e Illa Carlemany<br /></div><p><br /></p></div><p class=\"MsoNormal\"> <br /></p><div><p><span class=\"font\" style=\"font-family: "Segoe UI", sans-serif\"><span class=\"size\" style=\"font-size: 10.5pt\">Hi Jordi Esteve,<br /><br />Ticket “#14014 – RV: (IT-25502) RV: Abrir puertos - Pyrenees e Illa Carlemany” has been reopened, please visit<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://soporte.abisma.com/helpdesk/tickets/14014\">https://soporte.abisma.com/helpdesk/tickets/14014</a> to view the ticket.<br /><br />Ticket comment</span></span></p><div><p class=\"MsoNormal\"><span class=\"colour\" style=\"color: black\">Hola.<span class=\"size\" style=\"font-size: 12pt\"><br /><br /></span>Nos comentan lo siguiente desde IT Andorra Pyrenees sobre el puerto 445 que hemos solicitado la apertura. <span class=\"size\" style=\"font-size: 12pt\"></span></span></p></div><div><p class=\"MsoNormal\"><span class=\"colour\" style=\"color: black\"><span class=\"size\" style=\"font-size: 12pt\"> </span></span><br /></p></div><div><p class=\"MsoNormal\"><span class=\"colour\" style=\"color: black\">Entiendo que la solicitud de todos estos puertos : </span><span class=\"highlight\" style=\"background-color: white\"><span class=\"colour\" style=\"color: rgb(51, 51, 51)\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"> el 16860 y el 16850, luego se añadió el 7047 y ahora el 445 los hemos pedido por los 2 servidores que accedemos?</span></span></span><span class=\"colour\" style=\"color: black\"><span class=\"size\" style=\"font-size: 12pt\"></span></span><br /></p></div><div><p class=\"MsoNormal\"><span class=\"colour\" style=\"color: black\"><span class=\"size\" style=\"font-size: 12pt\"> </span></span><br /></p></div><div><p class=\"MsoNormal\"><span class=\"highlight\" style=\"background-color: white\"><span class=\"colour\" style=\"color: rgb(51, 51, 51)\"><span class=\"font\" style=\"font-family: Arial, sans-serif\">Un Saludo</span></span></span><span class=\"colour\" style=\"color: black\"><span class=\"size\" style=\"font-size: 12pt\"></span></span><br /></p></div><div><p class=\"MsoNormal\"><span class=\"highlight\" style=\"background-color: white\"><span class=\"colour\" style=\"color: rgb(51, 51, 51)\"><span class=\"font\" style=\"font-family: Arial, sans-serif\">Edwin</span></span></span><span class=\"colour\" style=\"color: black\"><span class=\"size\" style=\"font-size: 12pt\"></span></span><br /></p></div><div><p class=\"MsoNormal\"><span class=\"colour\" style=\"color: black\"><span class=\"size\" style=\"font-size: 12pt\"> </span></span><br /></p></div><div><p class=\"MsoNormal\"><span class=\"colour\" style=\"color: black\"><span class=\"size\" style=\"font-size: 12pt\"> </span></span><br /></p></div><div><p class=\"MsoNormal\"><span class=\"colour\" style=\"color: black\"><span class=\"size\" style=\"font-size: 12pt\"> </span></span><br /></p></div><div class=\"MsoNormal\" align=\"center\" style=\"text-align: center\"><span class=\"font\" style=\"font-family: "Segoe UI", sans-serif\"><span class=\"size\" style=\"font-size: 10.5pt\"><hr /></span></span><br /></div><div id=\"divRplyFwdMsg\"><p class=\"MsoNormal\"><b><span class=\"colour\" style=\"color: black\"><span class=\"font\" style=\"font-family: "Segoe UI", sans-serif\">De:</span></span></b><span class=\"colour\" style=\"color: black\"><span class=\"font\" style=\"font-family: "Segoe UI", sans-serif\"> FRANCESC CERVIÑO GRACIA <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:soporte@pyrenees.ad\">soporte@pyrenees.ad</a>><br /><b>Enviado:</b> martes, 6 de septiembre de 2022 17:21<br /><b>Para:</b> IT <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:it@browniespain.com\">it@browniespain.com</a>><br /><b>Cc:</b> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:josep.aniorte@pyrenees.ad\">josep.aniorte@pyrenees.ad</a> <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:josep.aniorte@pyrenees.ad\">josep.aniorte@pyrenees.ad</a>>; Elena Framis <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:elenaframis@browniespain.com\">elenaframis@browniespain.com</a>><br /><b>Asunto:</b> (IT-25502) RV: Abrir puertos - Pyrenees e Illa Carlemany</span></span><span class=\"font\" style=\"font-family: "Segoe UI", sans-serif\"><span class=\"size\" style=\"font-size: 10.5pt\"></span></span></p><div><p class=\"MsoNormal\"><span class=\"font\" style=\"font-family: "Segoe UI", sans-serif\"><span class=\"size\" style=\"font-size: 10.5pt\"> </span></span><br /></p></div></div><div><div><p class=\"MsoNormal\"><span class=\"colour\" style=\"color: rgb(51, 51, 51)\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 10.5pt\"> </span></span></span><br /></p></div><div><p class=\"MsoNormal\"><span class=\"colour\" style=\"color: rgb(51, 51, 51)\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 10.5pt\"> </span></span></span><br /></p></div><div><div><p class=\"MsoNormal\"><span class=\"colour\" style=\"color: rgb(51, 51, 51)\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 10.5pt\">Buenas tardes Marc</span></span></span><br /></p></div><div><p class=\"MsoNormal\"><span class=\"colour\" style=\"color: rgb(51, 51, 51)\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 10.5pt\">el puerto 445 está bloqueado y para su liberación, al tratarse de un puerto sensible en temas de seguridad, tenéis que justificar el porqué necesitáis dicho puerto, </span></span></span><br /></p></div><div><p class=\"MsoNormal\"><span class=\"colour\" style=\"color: rgb(51, 51, 51)\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 10.5pt\">una vez expuesto un comité de seguridad la examinará y dictaminará si se abre o no.</span></span></span><br /></p></div><div><p class=\"MsoNormal\"><span class=\"colour\" style=\"color: rgb(51, 51, 51)\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 10.5pt\">También os agradeceríamos que expusieseis todos los puertos que necesitáis, ya que primero se dijo, el 16860 y el 16850, luego se añadió el 7047 y ahora el 445</span></span></span><br /></p></div><div><p class=\"MsoNormal\"><span class=\"colour\" style=\"color: rgb(51, 51, 51)\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 10.5pt\">quedo a la espera,</span></span></span><br /></p></div><div><p class=\"MsoNormal\"><span class=\"colour\" style=\"color: rgb(51, 51, 51)\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 10.5pt\">un saludo. </span></span></span><br /></p></div></div><table class=\"MsoNormalTable\" border=\"0\" cellpadding=\"0\"><tbody><tr><td style=\"padding: 0.75pt 0.75pt 0.75pt 0.75pt\"><br /></td></tr><tr><td style=\"padding: 0.75pt 0.75pt 0.75pt 0.75pt\"><br /></td></tr><tr><td style=\"padding: 0.75pt 0.75pt 0.75pt 0.75pt\"><p class=\"MsoNormal\"><b><span class=\"colour\" style=\"color: black\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 9pt\">Soporte</span></span></span></b><span class=\"colour\" style=\"color: black\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 9pt\"></span></span></span><br /></p></td><td rowspan=\"6\" style=\"padding: 0.75pt 0.75pt 0.75pt 0.75pt\"><div><p class=\"MsoNormal\"><span class=\"colour\" style=\"color: black\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 9pt\"> </span></span></span><br /></p></div></td><td rowspan=\"6\" style=\"padding: 0.75pt 0.75pt 0.75pt 0.75pt\"><div><p class=\"MsoNormal\"><span class=\"colour\" style=\"color: black\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 9pt\"><img border=\"0\" width=\"1.25in\" height=\"1.25in\" style=\"width: 1.25in; height: 1.25in\" id=\"_x0000_i1027\" src=\"https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3OTIxMzQ0MywiZG9tYWluIjoic29wb3J0ZWFiaXNtYS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MTExMjM3Nn0.RRXelRbwDPoi0WDS4tVc_Gxw2HhriW5aCiLeYviaMiI\" /></span></span></span><br /></p></div></td></tr><tr><td style=\"padding: 0.75pt 0.75pt 0.75pt 0.75pt\"><p class=\"MsoNormal\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 9pt\">Equip suport tècnic</span></span><br /></p></td></tr><tr><td style=\"padding: 0.75pt 0.75pt 0.75pt 0.75pt\"><p class=\"MsoNormal\"><b><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 9pt\">PYRÉNÉES Andorra</span></span></b><br /></p></td></tr><tr><td style=\"padding: 0.75pt 0.75pt 0.75pt 0.75pt\"><p class=\"MsoNormal\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 9pt\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:soporte@pyrenees.ad\">soporte@pyrenees.ad</a></span></span><br /></p></td></tr><tr><td style=\"padding: 0.75pt 0.75pt 0.75pt 0.75pt\"><p class=\"MsoNormal\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 9pt\">T. 880 123</span></span><br /></p></td></tr><tr><td style=\"padding: 0.75pt 0.75pt 0.75pt 0.75pt\"><div><p class=\"MsoNormal\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 9pt\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.pyrenees.ad/\"><span class=\"colour\" style=\"color: red\">www.pyrenees.ad</span></a></span></span><br /></p></div></td></tr></tbody></table><p class=\"MsoNormal\"><span class=\"colour\" style=\"color: rgb(51, 51, 51)\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 10.5pt\"> </span></span></span><br /></p><table class=\"MsoNormalTable\" border=\"0\" cellpadding=\"0\"><tbody><tr><td style=\"padding: 0.75pt 0.75pt 0.75pt 0.75pt\"><p class=\"MsoNormal\"><img border=\"0\" width=\"5.3229in\" height=\"1.2083in\" style=\"width: 5.3229in; height: 1.2083in\" id=\"_x0000_i1026\" src=\"https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3OTIxMzQ0MSwiZG9tYWluIjoic29wb3J0ZWFiaXNtYS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MTExMjM3Nn0.Op03WLCuAdPKz9daKAtpOUUg6fLQ67IVrJViTQ_Om-o\" /><br /></p></td></tr></tbody></table><p class=\"MsoNormal\"><span class=\"colour\" style=\"color: rgb(51, 51, 51)\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 10.5pt\"> </span></span></span><br /></p><table class=\"MsoNormalTable\" border=\"0\" cellpadding=\"0\"><tbody><tr><td style=\"padding: 0.75pt 0.75pt 0.75pt 0.75pt\"><p class=\"MsoNormal\"><span class=\"colour\" style=\"color: green\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 7.5pt\">Abans d'imprimir o guardar aquest e-mail, pensa bé si és necessari, el medi ambient t'ho agrairà.<br />Curiositat: Si cada persona eliminés 50 correus electrònics de la seva bústia, s'estalviaria l'energia equivalent a apagar 2.700 milions de bombetes al món.</span></span></span></p></td></tr></tbody></table><p class=\"MsoNormal\"><span class=\"colour\" style=\"color: rgb(51, 51, 51)\"><span class=\"font\" style=\"font-family: Arial, sans-serif\"><span class=\"size\" style=\"font-size: 10.5pt\"> </span></span></span><br /></p><table class=\"MsoNormalTable\" border=\"0\" cellpadding=\"0\"><tbody><tr><td style=\"padding: 0.75pt 0.75pt 0.75pt 0.75pt\"><br /></td></tr></tbody></table></div><p class=\"MsoNormal\"><span class=\"font\" style=\"font-family: "Segoe UI", sans-serif\"><span class=\"size\" style=\"font-size: 10.5pt\"><br /></span></span><span class=\"colour\" style=\"color: white\"><span class=\"font\" style=\"font-family: fdtktid, serif\"><span class=\"size\" style=\"font-size: 1pt\">14014:1112376</span></span></span><span class=\"font\" style=\"font-family: "Segoe UI", sans-serif\"><span class=\"size\" style=\"font-size: 10.5pt\"></span></span></p></div></div>",
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